Top 72 Rooms controller Jobs

Rooms Controller
The Watergate Hotel —Washington, DC
- $25 an hour
- Full-time
- Mid-level
- Hotel
- Analysis skills
Quick Apply
Rooms Controller
The Westin at Frenchman's Reef —St Thomas, VI
- Weekends as needed
- Background check
- Inventory management
- Pass drug screening
- Health insurance
- Dental insurance
Guest Experience Controller
FAENA —New York, NY
- $38 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Organizational skills
- 2 years
Quick Apply
Rooms Controller
Westin Atlanta Gwinnett —Duluth, GA
- Weekends as needed
- Sales
- Hotel
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Rooms Controller
Montage International —Healdsburg, CA
- $31.26 an hour
- Online Application
- Inventory management
- Computer literacy
- Writing skills
13d
Rooms Controller
Arlo DC —Washington, DC
- $26 an hour
- Full-time
- Sales
- Mid-level
- Hotel
Quick Apply
Reservation/Rooms Controller
Hyatt Regency Tysons Corner —Tysons Corner, VA
- $20 - $23 an hour
- Full-time
- Mid-level
- Hotel
- Front desk
11d
Rooms Controller - Conrad Indianapolis
Hilton —Indianapolis, IN
- Full-time
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
Rooms Controller
Hersha Hospitality Management, LP —Riviera Beach, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
10d
Rooms Controller (Full time)
Margaritaville Hollywood Beach —Hollywood, FL
- Weekends as needed
- Background check
- Inventory management
- Pass drug screening
- Health insurance
- Dental insurance
Director of Front Office
Chateau Marmont —Los Angeles, CA
- $110,000 - $130,000 a year
- Weekends as needed
- Sales
- 5 years
- Hotel
Quick Apply
Rooms Controller
JW Marriott Savannah —Savannah, GA
- Full-time
- Inventory management
- Computer literacy
- Mid-level
Rooms Controller- Club Wyndham Ocean Blvd Resort
Travel + Leisure Co. —Myrtle Beach, SC
- Email
- Inventory management
- Computer literacy
- English
- Wellness program
- Paid holidays
Quick Apply
Rooms Controller Supervisor
Marriott Pittsburgh City Center —Pittsburgh, PA
- Full-time
- Inventory management
- Ability to walk for extended periods
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Night Auditor/Front Desk Agent
Four Points by Sheraton Manhattan —New York, NY
- $19 - $25 an hour
- Weekends as needed
- Microsoft Excel
- Hotel
- Organizational skills
Quick Apply
Hotel Rooms Controller
Hilton Cincinnati Netherland Plaza —Cincinnati, OH
- $20 - $24 an hour
- Mid-level
- Hotel
- 2 years
Quick Apply
Rooms Controller - FT
Palms Casino Resort —Las Vegas, NV
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
Hotel Rooms Control Agent
Westin Las Vegas —Las Vegas, NV
- $17.50 an hour
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Rooms Controller
Marriott's Grande Ocean —Hilton Head Island, SC
- $19 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Hotel
- Free parking
- Health insurance
Front Desk Agent - Part time
Fairfield Inn and Suites NY Manhattan Financial District —New York, NY
- $21 an hour
- Part-time
- Microsoft Excel
- Hotel
- Organizational skills
Quick Apply

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Rooms Controller

The Watergate Hotel -
Washington, DC

Quick Apply

Job Details

Full-time
$25 an hour

Qualifications

Data integrity assurance
Hospitality online booking platforms
Data accuracy checks
OPERA

Full Job Description

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

Position Overview

The Rooms Operations Supervisor serves as the operational liaison between the Central Reservations Office, the Front Office, and the Sales teams to ensure all guest room reservations and inventories are accurate, organized, and aligned with hotel standards. This individual contributor role focuses on maintaining data integrity, managing VIP and special reservations, and ensuring seamless pre-arrival coordination. The role supports the Rooms Division by overseeing reservation accuracy, rate integrity, and operational readiness, while championing a culture of precision and guest-centric service.

Position Responsibilities

Review reservations using a series of tools and reports to ensure appropriate rooms, rate, inventory, and guest satisfaction are met.
Ensure email inbox, Teams, and other communication platforms are monitored, ensuring all requests are actioned promptly.
Coordinate with Sales and Guest Relations teams on VIP and special requests.
Review back-end and extranet systems are integrated appropriately and transmitting reservations promptly – including but not limited to:
SynXis
OTAs (Expedia, Booking.com, Agoda/Priceline etc)
Consortia programs
Monitor third-party extranets (Expedia, Booking.com, Agoda/Priceline etc) for cancellations, modifications, no-shows, and guest communication additionally assisting with brand audits of said extranets.
Verify commissions, invoices, upsells, Travel Agents and 3rd party method of payments are applied and reconciled appropriately within operations and finance teams.
Maintain accurate reservation traces for Package bookings, ensuring coordination within the Rooms operation.
Review and monitor all seasonal and promotional offers that require advance deposits are processed promptly and policies are followed.
Support and communicate daily with Front Office leadership and Sales coordinators regarding special arrivals, overbookings, special attention blocks, and system discrepancies.
Conduct comprehensive reservation and guest profile audits, presenting data to Director of Rooms and other leaders as necessary.
Assist in transitionary efforts of any operations between Revenue and Rooms Operations.
Perform additional duties as assigned by the Director of Rooms.

Qualifications and Experience

Minimum of 2 years’ experience in Reservations or Rooms Operations within a luxury or upper-upscale hotel environment.
Strong knowledge of Opera PMS and SynXis CRS required; experience with OTA extranets, NOR1, and Triptease preferred.
Exceptional attention to detail and organizational skills.
Ability to communicate clearly and professionally in both verbal and written form.
Strong problem-solving and analytical skills, particularly related to data accuracy and system integrity.
Demonstrated ability to work independently while collaborating effectively across departments.
College degree or equivalent combination of education and hotel experience preferred.

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.

Quick Apply

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