Top 6337 Saas support engineer Jobs

Technical Support Engineer
Acre Security —Remote
- Full-time
- Remote
- English
- Mid-level
- Organizational skills
Support Engineer
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Mid-level
- Mentoring
- 4 years
- Paid time off
8d
Junior Cloud Engineer
Changeis —Remote
- Remote
- Azure
- Computer Science
- AWS
Quick Apply
Enterprise Support Engineer
PlanetScale —Remote
- $120,000 - $200,000 a year
- On call
- Remote
- Azure
- Mid-level
- AWS
Customer Support Engineer (Remote)
Files.com —Scottsdale, AZ
- $95,000 - $150,000 a year
- Full-time
- Mid-level
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Sr. Application Support Engineer
Alkami —Remote
- $104,000 - $115,000 a year
- Full-time
- Remote
- 5 years
- Research
- SQL
- 401(k) matching
Technical Support Engineer
Kantata —Remote
- $65,000 - $75,000 a year
- Full-time
- Remote
- Computer Science
- Writing skills
- English
Technical Support Engineer
Coralogix —Remote
- $90,000 - $120,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Support Engineer
Precisely US Jobs —Remote
- On call
- Remote
- Computer Science
- Mid-level
- 3 years
Quick Apply
9d
Level 2 Support Engineer
StrongMind —Remote
- Full-time
- Remote
- Mid-level
- SQL
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
5d
Solutions Engineer
Aidaptive —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Tier 1 Application Support Engineer
inVia Robotics —Thousand Oaks, CA
- $25 - $28 an hour
- Mid-level
- Communication skills
Technical Support Engineer
Cellebrite —Remote
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Senior IT Systems Engineer
Veeva Systems —Remote
- $85,000 - $135,000 a year
- Full-time
- Remote
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Health insurance
DevOps Engineer
Pivotly —Remote
- Full-time
- Remote
- Senior level
- Communication skills
- Python
Quick Apply
Support Engineer (SF)
Plain —San Francisco, CA
- $150,000 - $180,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
Support Engineer
Anthropic —San Francisco, CA
- $210,000 - $250,000 a year
- Hybrid work
- Office
- SQL
- AWS
- Parental leave
- Flexible schedule
Senior Technical Support Engineer
MeridianLink —Remote
- $92,960 - $130,000 a year
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Product Support Specialist
Anthropic —New York, NY
- $131,040 - $210,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- SQL
- Parental leave
- Flexible schedule
Pega Support Engineer
Technatomy Corporation —Remote
- Computer Science
- Mid-level
- Business Administration

I want to receive the latest job alert for saas support engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

saas support engineer jobs near

Technical Support Engineer

Acre Security
Remote

Apply Now

Job Details

Full-time

Qualifications

Operating systems
English

Full Job Description

Position: Technical Support Engineer
Location: Western United States (Remote)

Move Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.

About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.

Your Impact
We’re looking for a Technical Support Engineer to join our global Support team, supporting customers across the Western US region. This role is critical to ensuring a high‑quality customer experience by providing technical expertise across Acre’s software platforms and partner integrations. You’ll build deep product knowledge while supporting customers through timely, accurate, and professional technical assistance.

What You’ll Do
In addition to the above, your key responsibilities will include:

Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
Provide technical support to customers via phone, ticketing systems, and other support channels
Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
Continuously test Acre software and integrations to support quality assurance and product reliability
Respond to incoming customer calls and technical inquiries requiring assistance
Participate in an after‑hours on‑call rotation to support customers 24/7/365
Maintain accurate documentation and records within support and ticketing systems
Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
Create and maintain weekly or monthly reports as directed by leadership.

What You’ll Bring
To succeed in this role, you’ll need:

Strong customer service and communication skills
Excellent analytical and troubleshooting abilities
Fluency in English (written and verbal)
Strong organizational skills and attention to detail
Ability to learn quickly and perform effectively in a fast‑paced environment
Strong time‑management skills with the ability to multitask
Familiarity with Microsoft operating systems and networking fundamentals

Preferred:

Experience in a technical support or customer service role, ideally in a SaaS or call‑center environment
Exposure to software testing, system integrations, or quality assurance activities
Degree in Information Technology, Systems, Engineering, or equivalent practical experience
CompTIA certifications (A+, Network+, Security+)

What’s in It for You
We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:

Be part of a disruptor – Help move security forward with a company that challenges the status quo
Learn from industry leaders – Work alongside experts and innovators in security technology
Drive meaningful impact – Your work will directly support customers and protect critical infrastructure
Advance your career – Access professional development, training, and growth opportunities
Enjoy competitive rewards – We offer a competitive compensation package and locally compliant benefits

Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.

Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Data Privacy Statement

We process personal data submitted in connection with your application for recruitment purposes in accordance with applicable data protection laws. Applicant data will generally be retained for up to 12 months from the date of last activity unless otherwise required by law or where consent has been provided for future opportunities. For details, please see our Privacy Notice: Acre Security

7HliTLAjQu

Apply Now

Refine Your Search

saas support engineer jobs

Technical Support Engineer

Support Engineer

Junior Cloud Engineer

Enterprise Support Engineer

Customer Support Engineer (Remote)

Sr. Application Support Engineer

Technical Support Engineer

Technical Support Engineer

Support Engineer

Level 2 Support Engineer

Solutions Engineer

Tier 1 Application Support Engineer

Technical Support Engineer

Senior IT Systems Engineer

DevOps Engineer

Support Engineer (SF)

Support Engineer

Senior Technical Support Engineer

Product Support Specialist

Pega Support Engineer

I want to receive the latest job alert for saas support engineer

Related Searches

Explore jobs in more locations

What’s in It for You
We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:

Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.

Job Seeker Tools

Employer Tools

Browse

Stay Connected

Refine Your Search

saas support engineer jobs

I want to receive the latest job alert for saas support engineer

Related Searches

Explore jobs in more locations

What’s in It for You We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:

Join the Future of Security At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.

What’s in It for You
We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:

Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.