Top 24807 Scheduling analyst Jobs

Real Time Analyst
Railbookers Group —Remote
- Remote
- Data entry
- 1 year
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
Remote Data Processing Analyst Full-Time / Part-Time
Qureos Inc —Cleveland, OH
- Part-time
- Remote
- Google Workspace
- Microsoft Outlook
- Administrative experience
- Paid training
- Paid holidays
2d
Workforce Analyst
HopeLink Behavioral Health —Oakton, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Administrative experience
- Analysis skills
- 403(b) matching
- Paid holidays
Quick Apply
Contact Center Scheduling Analyst
Teachers Federal Credit Union —Hauppauge, NY
- $28.50 - $34.15 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Dental insurance
- 401(k)
Quick Apply
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Crew Scheduling Admin Analyst
Atlas Air —Erlanger, KY
- $54,500 - $73,500 a year
- Microsoft Outlook
- Mid-level
- High school diploma or GED
12d
Medical Billing Operations Analyst
Enlyte —Remote
- $20.60 - $25.60 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Functional Analyst (Healthcare Business)
Blue Rose Consulting Group, Inc. —Remote
- Mid-level
- 3 years
- In-person
Quick Apply
Growth Strategy Analyst
Growth Architects Group —Remote
- $50 - $85 an hour
- Contract
- Remote
- Mid-level
Quick Apply
2d
Schedule Analyst
Technomics —Troy, MI
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Claims Analyst
Amwins —Bluffton, IN
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Paid time off
Quick Apply
Senior UKG Scheduling Analyst (Remote)
Beth Israel Lahey Health —Charlestown, MA
- $110,000 - $140,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Mentoring
QA Analyst
NinthBrain —Remote
- $60,000 - $68,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Global Scheduling Analyst
NTT Global Data Centers —Remote
- $135,500 - $193,500 a year
- Full-time
- 6 years
- Microsoft Outlook
- System design
- Disability insurance
- Health insurance
Intake Specialist
GII-PII —Vincennes, IN
- $12 - $18 an hour
- Word processing
- Computer literacy
- Writing skills
- On-the-job training
- Work from home
Jr. Functional Analyst
CICONIX, LLC —Bethesda, MD
- $60,000 a year
- Full-time
- Background check
- Clinic
- Entry level
- 401(k)
- Paid time off
Quick Apply
Data Analyst - Temporary
Renton Technical College —Renton, WA
- $36.55 - $45.86 an hour
- Temporary
- Remote
- Background check
- Research
- Mid-level
- AD&D insurance
- Disability insurance
Data Entry Analyst
Sort and Stack LLC —Houston, TX
- $26 - $33 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Typing
- Dental insurance
- Vision insurance
Quick Apply
Survey Operations & Data Analyst
YIIU —Remote
- $18 - $20 an hour
- Contract
- Hybrid work
- Spanish
- English
- Mid-level
Quick Apply
Systems Analyst
Horizon Technologies —Sunnyvale, CA
- $40.21 an hour
- Engineering
- No experience needed
- Office

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Real Time Analyst

Railbookers Group -
Remote

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Job Details

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance
Referral program

Qualifications

Staff performance monitoring
Operations coordination
Spreadsheets
Staff scheduling
Performance Reporting
Team scheduling
Communication platforms
Employee attendance management
Internal employee customer service
Task prioritization
Resource scheduling coordination
Data entry
Call monitoring
Paycom
Microsoft Teams
Management reporting
1 year
Workforce management
Time & attendance systems
Communication skills
Entry level
Payroll record maintenance

Full Job Description

ABOUT US

Join the leading independent rail vacation provider in North America and beyond! Railbookers Group, home to both Railbookers and Amtrak Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide.

POSITION PURPOSE

The Real-Time Analyst supports the day-to-day workforce operations of the Global Contact Center by helping maintain schedule accuracy, monitor real-time performance, and assist with staffing adjustments as needed.
This role focuses on executing established workforce processes to help ensure service levels are met. The Real-Time Analyst works closely with leadership and team managers to communicate updates, respond to scheduling inquiries, and support smooth daily operations across multiple regions and time zones.

RESPONSIBILITIES

Monitor call, chat, and queue activity throughout the day to track performance against service level goals.
Assist with real-time schedule adjustments (e.g., breaks, lunches, shift changes) based on guidance from leadership.
Track agent adherence and attendance, identifying variances and escalating concerns as needed.
Update schedules to reflect time-off requests, absences, and approved changes in a timely and accurate manner.
Respond to employee and manager inquiries related to schedules, attendance, and workforce processes via email and internal messaging tools (e.g., Teams).
Support coordination of team meetings, trainings, and events by updating schedules and communicating changes.
Maintain accurate records of intraday events, schedule changes, and attendance activity.
Assist with basic reporting on service levels, adherence, and attendance trends using established templates.
Review and process timecards and punches in Paycom, ensuring accuracy and escalating discrepancies when needed.
Follow established workforce management processes and guidelines to support consistent operations.
Provide support during high-volume periods or special projects as directed by leadership.

CORE COMPETENCIES

Attention to Detail: Maintains accuracy in schedules, timekeeping, and data tracking.
Communication: Shares updates clearly and responds to inquiries in a timely and professional manner.
Time Management: Effectively prioritizes tasks and manages responsibilities in a fast-paced environment.
Dependability: Follows through on assigned tasks and supports team needs consistently.
Adaptability: Remains flexible and responsive to changing priorities throughout the day.
Team Collaboration: Works well with team members and leadership to support daily operations.

1–3 years of experience in a contact center or similar operational environment preferred.
Exposure to workforce management, scheduling, or real-time monitoring is a plus.
Strong attention to detail and ability to follow established processes.
Basic to intermediate Excel skills (e.g., data entry, simple formulas, formatting).
Comfortable working with systems such as Paycom, Twilio, or similar tools (or ability to learn quickly).
Strong written and verbal communication skills.
Ability to multitask and stay organized in a fast-paced, real-time environment.

What we Offer

Work from Home
Generous PTO Package
Bonus and Incentive Plans
Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)
Employee Assistance Program
Short-term/Long Term disability Plan
Employer sponsored Life Insurance
Employer-Matched 401(k)
Familiarization Trips (Get paid to experience our vacations!)
Employee and Family/Friend Travel Discounts
Corporate Discounts through Working Advantage
Employee Referral Bonus
Cross-Departmental and Advanced Training Opportunities
Anniversary, Birthday, and Recognition Perks
Years of Service Awards
Annual Reimbursements for Home Office (office expenses, phone, internet)

Quick Apply

Refine Your Search

scheduling analyst jobs

Real Time Analyst

Remote Data Processing Analyst Full-Time / Part-Time

Workforce Analyst

Contact Center Scheduling Analyst

Technical Service Desk Analyst - PT (Remote)

Crew Scheduling Admin Analyst

Medical Billing Operations Analyst

Functional Analyst (Healthcare Business)

Growth Strategy Analyst

Schedule Analyst

Claims Analyst

Senior UKG Scheduling Analyst (Remote)

QA Analyst

Global Scheduling Analyst

Intake Specialist

Jr. Functional Analyst

Data Analyst - Temporary

Data Entry Analyst

Survey Operations & Data Analyst

Systems Analyst

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