Top 42590 Scheduling coordinator Jobs

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Interpreter Recruiter & Scheduling Coordinator
Mile High Multilingual Services, Inc. —Greenwood Village, CO
- $25 - $29 an hour
- Full-time
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- Mid-level
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- Dental insurance
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Appointment Setter & Outbound Call Specialist (Studio Coordinator)
Ting Yi Studio —Oak Ridge, NJ
- $18 - $22 an hour
- Part-time
- Hybrid work
- Microsoft Excel
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San Diego - Contract Coordinator
Coast Care —San Diego, CA
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- Spanish
- Google Workspace
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Permit Coordinator
The Minto Group —Coconut Creek, FL
- $22 - $29 an hour
- Full-time
- Microsoft Excel
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- Mid-level
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- Parental leave
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Liability Peers Scheduling Coordinator
Insight Service Group (ISG) —Remote
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- Radiology
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Care Coordinator
Pomelo Care —Remote
- $21.63 - $24.04 an hour
- Monday to Friday
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- Mid-level
- Children
- 2 years
- Paid parental leave
- Health savings account
11d
Case Coordinator I
Streamline Imaging LLC —Remote
- Up to $17 an hour
- Full-time
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- Typing
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- Entry level
- Health insurance
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Patient Care Coordinator
Early Medical —Remote
- $85,000 - $90,000 a year
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- 5 years
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- Bachelor's degree
- Health savings account
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Travel Logistics Coordinator - Human Services Program - Remote
The Workforce Group —Remote
- $27 - $29 an hour
- Extended hours
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- Background check
- Spanish
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Scheduling Coordinator-Home Care
Thrive at Home —Fairfax, VA
- From $65,000 a year
- Full-time
- Background check
- Office
- High school diploma or GED
- Health savings account
- Health insurance
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Authorization & Scheduling Coordinator (Behavioral Health)
EY Behavioral Services Inc. —San Diego, CA
- $28 - $30 an hour
- Part-time
- Hybrid work
- Background check
- Private practice
- Google Workspace
- Health insurance
- Dental insurance
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Virtual Care Referral Coordinator (Temp)
Included Health —Remote
- $20.72 an hour
- Temporary
- Medical office experience
- Urgent Care
- Organizational skills
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Insurance and Billing Coordinator - ABA Therapy
Assent Therapy ABA —Remote
- $21 - $27 an hour
- Part-time
- Remote
- Customer service
- Computer literacy
- 3 years
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5d
Patient Care Coordinator (Remote)
Patient Accounting Service Center, LLC —Houston, TX
- $18 - $20 an hour
- Overtime
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
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Service Agent, Patient Care Coordinator
Talkiatry Management Services —Remote
- $18.90 an hour
- Full-time
- Remote
- Psychiatry
- Adults
- US work authorization
- Paid parental leave
- Paid holidays
Work From Home Scheduling Coordinator
Alliance Painting —Fort Worth, TX
- $50,000 a year
- Part-time
- Remote
- No experience needed
- Entry level
- Under 1 year
- Work from home
Quick Apply
9d
Scheduling Coordinator
InnovAge —Sacramento, CA
- $21.15 - $24.33 an hour
- Full-time
- Remote
- Background check
- Mid-level
- Administrative experience
- AD&D insurance
- Paid holidays
Remote Patient Care Coordinator
National Recalls —Remote
- $15 an hour
- 8 hour shift
- Remote
- Bilingual
- Background check
- Spanish
Quick Apply
6d
Scheduling Coordinator
Briotix Health —Centennial, CO
- $23 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Administrative experience
- AD&D insurance
- Paid holidays
Quick Apply

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

scheduling coordinator jobs

Patient Experience and Customer Service Training Specialist

Interpreter Recruiter & Scheduling Coordinator

Appointment Setter & Outbound Call Specialist (Studio Coordinator)

San Diego - Contract Coordinator

Permit Coordinator

Liability Peers Scheduling Coordinator

Care Coordinator

Case Coordinator I

Patient Care Coordinator

Travel Logistics Coordinator - Human Services Program - Remote

Scheduling Coordinator-Home Care

Authorization & Scheduling Coordinator (Behavioral Health)

Virtual Care Referral Coordinator (Temp)

Insurance and Billing Coordinator - ABA Therapy

Patient Care Coordinator (Remote)

Service Agent, Patient Care Coordinator

Work From Home Scheduling Coordinator

Scheduling Coordinator

Remote Patient Care Coordinator

Scheduling Coordinator

I want to receive the latest job alert for scheduling coordinator

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