Top 206883 Security program management support Jobs

Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Communications Manager
Yocha Dehe Wintun Nation —Brooks, CA
- From $96,183.71 a year
- Full-time
- Hybrid work
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
EKG Instructor
Contra Costa Medical Career College —Antioch, CA
- From $25 an hour
- Part-time
- Laboratory
- Classroom
- English
- 401(k)
- Employee assistance program
Quick Apply
Training Specialist I
Seneca Gaming Corporation —Niagara Falls, NY
- From $22 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
Director of Treasury Management Operations and Support
Chambers Bank —Arkansas
- Overtime
- Background check
- Computer literacy
- Writing skills
Quick Apply
Assistant Program Manager ($500M+)
Confidential —Remote
- $130,000 - $200,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Office
- Relocation assistance
- Health insurance
Quick Apply
12h
Document Controller
Space Information Laboratories —Santa Maria, CA
- $25.88 - $43.84 an hour
- Full-time
- Background check
- Engineering
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
8d
Senior Compliance Specialist - LIHTC/HUD
Quality Management Group Inc —Ontario, CA
- $33 - $37 an hour
- Extended hours
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick Apply
Mental Health Peer Specialist
Passages Family Support —Spokane, WA
- $26 an hour
- Part-time
- 18 years or older
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Asset Protection Manager (Wicklander-Zulawski License required)
Housing Works —New York, NY
- $60,000 - $68,500 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Director of Risk Management
North Star Behavioral Health —Anchorage, AK
- From $120,000 a year
- Full-time
- Adults
- Bachelor's degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
1d
Senior LPD Financial Team Lead
ICI Services —Washington, DC
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
- AD&D insurance
- Paid holidays
Data & IT Manager
Albany Damien Center —Albany, NY
- $70,000 - $75,000 a year
- Email
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Lead Housing Specialist (Maui)
Hawaiian Community Assets —Wailuku, HI
- $62,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quality Engineer
Izzio Artisan Bakery LLC —Thornton, CO
- $75,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Military Personnel Specialist
Hyperion Biotechnology —Fairbanks, AK
- From $16.95 an hour
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply
Superintendent, Hydro Maintenance (Rocky Reach/Lake Chelan)
Chelan County Public Utility District —Wenatchee, WA
- $142,800 - $178,500 a year
- Online Application
- Background check
- Microsoft Outlook
- 5 years
- Paid jury duty
- AD&D insurance
8d
Licensed Assistant Program Director Outpatient Services
Alvarado Parkway Institute —La Mesa, CA
- $93,000 - $98,000 a year
- Full-time
- LMFT
- CPR Certification
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Substance Abuse Prevention Specialist
Hopland Band of Pomo Indians —Hopland, CA
- $25 - $30 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply

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Director, Training and Quality Assurance

Intelogix -
Remote

Apply Now

Job Details

Full-time

Qualifications

Program design
Customer satisfaction tracking
Customer engagement
Client management
Customer support
Project leadership

Full Job Description

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Position Summary

The Director of Training and Quality is responsible for designing, leading, and continuously improving training, quality assurance, and performance programs across customer service operations within a Business Process Outsourcing (BPO) environment. This role ensures frontline teams, supervisors, and support functions are equipped to deliver consistent, high-quality customer experiences that meet or exceed client expectations, contractual KPIs, and compliance requirements. The Director partners closely with Operations, Workforce Management, HR, and Client Services to drive performance outcomes, reduce defects, improve customer satisfaction, and support scalable growth.

Key Responsibilities

Training Strategy & Execution

Develop and execute a comprehensive training strategy aligned to customer service delivery goals, client requirements, and business growth.
Oversee onboarding, new hire training, nesting, and transition-to-production readiness for multiple programs.
Lead the design and implementation of continuous learning programs (refresher training, upskilling, cross-training, and leadership development).
Ensure training materials, job aids, and knowledge content are accurate, current, and aligned to brand standards and customer experience expectations.
Establish trainer performance standards and coaching routines to ensure training effectiveness and consistency.

Quality Assurance & Performance Improvement

Lead the Quality Assurance (QA) function to ensure customer interactions meet defined standards for accuracy, compliance, empathy, professionalism, and resolution effectiveness.
Define and maintain quality frameworks, scorecards, calibration processes, and audit standards across voice, chat, email, and social channels.
Drive cross-functional root cause analysis and corrective action plans to address performance gaps and recurring defects.
Use QA insights to influence coaching strategies, training enhancements, and process improvements.
Establish governance for quality reporting, trending, and improvement tracking.

Client Partnership & KPI Management

Serve as a key stakeholder in client relationships, ensuring training and quality programs align to SLAs, KPIs, and customer experience targets.
Lead client-facing discussions related to training readiness, quality performance, calibration outcomes, and improvement initiatives.
Translate client requirements into measurable training outcomes and quality standards.
Support RFPs, solution design, transitions, and new client implementations by building scalable training and QA models.

Leadership & Team Development

Lead, coach, and develop Training and QA teams, including managers, supervisors, trainers, QA analysts, and instructional designers.
Set clear performance goals, role expectations, and development plans for team members.
Build a culture of accountability, continuous improvement, and customer-first mindset.
Ensure staffing models support operational demand, ramp schedules, and program expansion.

Process, Tools & Continuous Improvement

Identify and implement tools and technologies to improve training delivery and QA efficiency (eLearning platforms, LMS, QA tools, analytics dashboards).
Partner with Operations and Continuous Improvement teams to improve customer experience, reduce handle time drivers, and increase first contact resolution.
Standardize training and quality processes across sites/programs while allowing flexibility for client-specific needs.
Ensure documentation, workflows, and SOPs remain current and audit-ready.

Compliance & Risk Management

Ensure training and QA processes meet regulatory, privacy, and security requirements (e.g., HIPAA, PCI, GDPR, or client-specific compliance standards).
Maintain audit readiness and ensure quality monitoring supports compliance adherence.
Implement controls to ensure consistent policy communication and behavioral reinforcement across programs.

Required Qualifications

Bachelor’s degree in Business, Education, Organizational Development, Communications, or related field preferred.
8+ years of progressive experience in customer service operations, training, quality, or performance management within a BPO or contact center environment.
4+ years of leadership experience managing multi-layer teams (managers, supervisors, analysts, trainers).
Proven experience building scalable training and quality programs across multiple accounts and/or sites.
Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention.
Experience leading client-facing meetings and performance reviews.

Preferred Qualifications

Experience supporting multi-channel customer support environments (voice, chat, email, social).
Familiarity with instructional design methodologies (ADDIE, adult learning principles, blended learning).
Experience with LMS platforms and QA tools
Lean Six Sigma certification or continuous improvement experience strongly preferred.
Experience in high-growth, fast-changing BPO environments with multiple concurrent client requirements.

Key Skills & Competencies

Strategic leadership and stakeholder management
Training program design and facilitation excellence
Quality management systems and calibration expertise
Data-driven decision-making and performance analytics
Root cause analysis and continuous improvement execution
Strong client communication and presentation skills
Change management and operational partnership
Ability to influence across functions without direct authority
High attention to detail with strong execution discipline

Apply Now

Refine Your Search

security program management support jobs

Director, Training and Quality Assurance

Communications Manager

EKG Instructor

Training Specialist I

Director of Treasury Management Operations and Support

Assistant Program Manager ($500M+)

Document Controller

Senior Compliance Specialist - LIHTC/HUD

Mental Health Peer Specialist

Asset Protection Manager (Wicklander-Zulawski License required)

Director of Risk Management

Senior LPD Financial Team Lead

Data & IT Manager

Senior Program Manager

Lead Housing Specialist (Maui)

Quality Engineer

Military Personnel Specialist

Superintendent, Hydro Maintenance (Rocky Reach/Lake Chelan)

Licensed Assistant Program Director Outpatient Services

Substance Abuse Prevention Specialist

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