Top 46 Serco Jobs | SimplyHired

WIOA Career Navigator
SERCO OF TEXAS - BRAZOS VALLEY —Bryan, TX
- $80 an hour
- Mid-level
- Driver's License
- Bachelor's degree
Quick Apply
Business Services Representative (BSR)
SERCO OF TEXAS - ALAMO —San Antonio, TX
- Marketing
- Ability to walk for extended periods
- Mid-level
Quick Apply
Customer Contact Center Specialist
SERCO OF TEXAS - GULF COAST —Houston, TX
- $25 an hour
- Temporary
- Bilingual
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
10d
Shipyard Laborer (Entry-Level) - Mayport, FL
Serco North America —Orlando, FL
- $34,416.61 - $51,625.43 a year
- Overtime
- Construction site
- Pass drug screening
- High school diploma or GED
- Health savings account
- Disability insurance
8d
Rural Career Navigator (Comal & Guadulupe County)
SERCO OF TEXAS - ALAMO —Seguin, TX
- Temporary
- Spanish
- Customer service
- Ability to walk for extended periods
Quick Apply
Continuous Improvement Analyst
SERCO of Texas - REGIONAL —Houston, TX
- 5 years
- Office
- Master's degree
Quick Apply
Youth HGCY Supervisor - Willowbrook
SERCO OF TEXAS - GULF COAST —Houston, TX
- Mid-level
- Driver's License
- Driving
Quick Apply
Medical Record Clerk
Serco North America —Herndon, VA
- $21.98 an hour
- Full-time
- Microsoft Word
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
11d
Career Navigator
SERCO OF TEXAS - HEART OF TEXAS —Waco, TX
- Overtime
- Spanish
- Ability to walk for extended periods
- Computer literacy
Community Outreach and Social Media Coordinator
SERCO OF TEXAS - CONCHO VALLEY —San Angelo, TX
- Marketing
- Mid-level
- Driver's License
9d
Program Clerk - Child Care Services Program
SERCO OF TEXAS - LAREDO —Laredo, TX
- Ability to walk for extended periods
- High school diploma or GED
- Driver's License
8d
Administrative Coordinator
SERCO OF TEXAS - ALAMO —San Antonio, TX
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Mileage reimbursement
Quick Apply
CCS Eligibility Specialist
SERCO OF TEXAS - CONCHO VALLEY —San Angelo, TX
- $18 - $22 an hour
- Microsoft Word
- Spanish
- Microsoft Excel
11d
Submarine Hydrodynamics & Ship Control Lead (Secret Clearance)
Serco Canada —Washington, DC
- Full-time
- Engineering
- System design
- Bachelor's degree
1d
Administrative Coordinator
SERCO OF TEXAS - BRAZOS VALLEY —San Antonio, TX
- $18 - $24 an hour
- Spanish
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Employment and Human Services Associate RESEA - Huntsville
SERCO OF TEXAS - GULF COAST —Houston, TX
- Spanish
- Ability to walk for extended periods
- English
Quick Apply
Career Navigator
SERCO OF TEXAS - LAREDO —Laredo, TX
- Spanish
- Ability to walk for extended periods
- Computer literacy
Training Facilitator, NNSY IPTD - Norfolk
Serco North America —Norfolk, VA
- $73,775.81 - $119,884.79 a year
- Full-time
- 5 years
- Public speaking
- Mid-level
- Health savings account
- Disability insurance
2d
Career Navigator
SERCO OF TEXAS - LAREDO —Laredo, TX
- Spanish
- Microsoft Excel
- Customer service
10d
WIOA Career Navigator
SERCO OF TEXAS - CONCHO VALLEY —San Angelo, TX
- Bilingual
- Microsoft Word
- Microsoft Excel

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WIOA Career Navigator

SERCO OF TEXAS - BRAZOS VALLEY
Bryan, TX

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Job Details

$80 an hour

Qualifications

Driver's License

Full Job Description

The WIOA Career Navigator is responsible for providing comprehensive case management services to participants enrolled in the WIOA program. This position ensures participants successfully progress through training, obtain credentials, and secure employment. The Career Navigator is accountable for meeting performance outcomes related to credential attainment, employment placement, and fund utilization while maintaining strict compliance with program policies and documentation requirements.

KEY RESPONSIBILITIES

1. Case Management & Participant Engagement

Conduct all scheduled intakes on assigned dates
Maintain consistent and ongoing contact with assigned participants
Monitor participant progress in training and employment activities
Develop, implement, and manage Individual Employment Plans (IEPs)
Identify and address barriers to participation and employment

2. Employment & Training Support

Assist participants with job search, job placement, and employment readiness
Prioritize job-ready participants for immediate employment opportunities
Coordinate with employers for job matching, interviews, and placement
Follow up with training providers regarding attendance, progress, and completion
Track credential attainment and expected completion dates

3. Documentation & Data Entry

Enter all case notes, services, and updates into WorkinTexas (WIT) daily
Ensure case files are complete, accurate, and compliant with program requirements
Document:
- Services provided
- Participant progress
- Employment efforts
- Credential outcomes
- IEP updates

Standard: If it is not documented in WIT, it did not happen

4. Case Timeliness & Activity Management

Ensure no case remains inactive for more than 25 days
Review and update cases approaching inactivity thresholds
Document justification for any case exceeding 25 days

5. Individual Employment Plan (IEP) Management

Ensure all participants have an active and current IEP
Review and update IEPs at least monthly
Align IEPs with participant goals, training, and employment activities

6. Financial & Resource Management

Ensure effective utilization of participant funds, including:
- Individual Training Accounts (ITAs)
- Supportive services
- Work-based learning activities
Support achievement of expenditure goals through timely service delivery

7. Compliance & Operational Expectations

Conduct all intakes as scheduled without delay
Review and respond to monitoring reports timely
Complete all required corrections within designated timeframes

PERFORMANCE EXPECTATIONS

The WIOA Career Navigator is held accountable for the following measurable outcomes:

Credential Attainment Rate – Minimum 80>#/b###

At least 80% of participants enrolled in training must:
- Complete training
- Obtain a credential or certificate

Entered Employment Rate – Minimum 80>#/b###

At least 80% of job-ready participants must:
- Obtain employment
- Be verified and entered WIT

If it is not entered in WIT, it does not count

Expenditure Goal – Minimum 95%

At least 95% of assigned funds must be fully expended
Includes:
- ITAs
- Supportive services
- Work-based learning activities

✔ Funds must be fully expended (not just obligated) ✔ Reflected in financial systems ✔ Aligned with participant needs and program goals

Additional Performance Measures

Timeliness of case activity
Documentation accuracy and completeness
Monthly IEP updates
Participant engagement and outcomes

ACCOUNTABILITY

Performance will be evaluated based on:

Credential attainment (80%)
Employment placement (80%)
Expenditure utilization (95%)
Case timeliness and activity
Documentation compliance
Participant outcomes

EDUCATION & EXPERIENCE

Bachelor’s degree in social services, workforce development, or related field preferred
Equivalent experience may substitute for education
Experience in case management, workforce programs, or human services preferred
Knowledge of WIOA programs and workforce systems preferred

KNOWLEDGE, SKILLS & ABILITIES

Strong case management and organizational skills
Ability to manage multiple participants and deadlines
Knowledge of workforce systems and WIT preferred
Strong communication and interpersonal skills
Ability to analyze participant needs and provide solutions

ADDITIONAL REQUIREMENTS

Valid Texas Driver’s License
Reliable transportation
Ability to travel within service area

Quick Apply

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WIOA Career Navigator

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WIOA Career Navigator

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