Top 30660 Service coordinator assistant Jobs

MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
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Personal Assistant
Elevate —New York, NY
- $25 - $30 an hour
- Part-time
- Customer service
- Research
- Administrative experience
- Paid training
- Flexible schedule
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8d
Assistant Coordinator
Carnival Cruise Line —Miami, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Paid holidays
Administrative Assistant / Customer Service Coordinator
Rinvio —Racine, WI
- $22 - $24 an hour
- Full-time
- Hybrid work
- Office
- Entry level
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Training Coordinator Assistant US
Global Wind Service —Carrollton, TX
- Full-time
- Mid-level
- Office
- Travel
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Assistant Program Coordinator - School of Medicine Neurobehavior
Emory University —Atlanta, GA
- Full-time
- Hybrid work
- Research
- Databases
- University
Care Coordinator
Healthfirst —Remote
- $48,600 - $65,960 a year
- Full-time
- Writing skills
- High school diploma or GED
- Associate's degree
- Health insurance
- Dental insurance
HR Assistant / Customer Service Coordinator
Hi Proof —La Habra, CA
- $20 - $24 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Administrative experience
- Flexible schedule
Quick Apply
9d
Research Administrative Coordinator
Cardiovascular Associates of America —Remote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
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HR Coordinator/Assistant
Kier & Wright —Irvine, CA
- $28 - $33 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
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Personal Assistant / Administrative Project Coordinator
Metroplex Pro Builders —Richardson, TX
- $4,000 a month
- Full-time
- Hybrid work
- Google Workspace
- Computer literacy
- Writing skills
Quick Apply
9d
PT Administrative Assistant to Transportation Coordinator
Mercer County Special Services School District —Township of Hamilton, NJ
- Up to $25 an hour
- Part-time
- Office
- High school diploma or GED
- Communication skills
- Dental insurance
Administration Assistant & Operations Coordinator (Part-Time)
Blueboy Document Imaging —Washington, DC
- $25 - $35 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
- Flexible schedule
Quick Apply
Virtual Assistant (Work from Home)
Qureos Inc —Los Angeles, CA
- Overtime
- Remote
- Google Workspace
- Microsoft Outlook
- Research
- Paid holidays
- Disability insurance
4d
Assistant Service Coordinator
J-Berd Mechanical Contractors, Inc —Sauk Rapids, MN
- $22 - $24 an hour
- Full-time
- Microsoft Outlook
- Basic math
- Entry level
- Disability insurance
- Health insurance
Assistant Coordinator
St.Vincent's Hospital Westchester —Bronx, NY
- $62,000 a year
- Full-time
- Bachelor of Science
- Office
- Residential
Quick Apply
Assistant Coordinator
BronxCare Health System —Bronx, NY
- Up to $46,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Assistant Housing Coordinator
CCSI —Buffalo, NY
- $33.14 - $35.89 an hour
- Full-time
- Customer service
- Residential
- Driver's License
Administrative Assistant
Ascend —Oakland, CA
- $23.00 - $25.50 an hour
- Bilingual
- Microsoft Outlook
- Word processing
- Health insurance
- Dental insurance
Quick Apply
Property Assistant
Ascend —Walnut Creek, CA
- $60,000 - $65,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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MSP Service Coordinator

CW IT SUPPORT INC
Remote

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Job Details

Full-time
$39,000 a year

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Serving clients
Task prioritization

Full Job Description

MSP Service Coordinator

Looking to join an incredible team in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, detail oriented, and customer-focused entry-level IT technicians to join our growing team as a service coordinator.

Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.

We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), and an opportunity for advancement within the company.

Full-Time Remote position

Our IT Managed Services Provider (MSP) focuses on being the outsourced technology services for SMB customers through Technology Infrastructure Management, Help Desk Support, Security, IT Projects and Strategy. We’re a growing firm located in Wilmington, NC looking for a Service Coordinator.

Overall responsibility:

The MSP Service Coordinator is an entry level position responsible for day-to-day ticket dispatch and coordination. The Service Coordinator is responsible for properly setting up tickets from their inception to completion. This role requires sense of urgency, organization and multitasking, and attention to detail. This includes setting up contacts in the PSA tool, assigning ticket types, subtypes, assigning primary and secondary technician, etc. The Service Coordinator is responsible for the proper documentation of procurement for hardware needed in a service ticket. Lastly, the Service Coordinator would be the administrative assistant to the Service Manager and/or the Director of Operations.

Primary Duties and Responsibilities:

Answer incoming calls and dispatch support tickets
Setup tickets properly by ensuring contacts, types, subtypes, resource, etc. are correct
Able to manage and assign potential problems or outage tickets in a timely manner
Review all statuses of tickets, schedule all engineers’ tickets for the next day, and touch all tickets with updated notes and calls if applicable
Follow procurement process with incoming equipment for service tickets
Keep track of engineer availability for escalation tickets
Run reporting on the following
- Open Ticket Count Per Tech
- Ready to Engage Count overall
- Overdue Tickets Per Tech
- Estimated/Actual Hours worked per Tech weekly.
- All Service Calls for the day
- Out of Office This Week
- Utilization percent by Resource
Assist with multiple tasks including scheduling, running reports, and assisting with follow-ups
Ensure all time entries are put in by the technicians daily and confirm daily timesheets

Secondary Role Responsibilities:

Training, learning, and development of interested skills within role
Scheduling meetings and running point on daily huddles
Troubleshooting tickets if time permits
Documentation on new processes or procedures
Training New Service Coordinator staff

Qualifications:

2 years customer service experience required
1 year MSP experience preferred
Microsoft Office experience
Windows desktop troubleshooting experience
AutoTask Ticket system experience preferred
Procurement experience

Skills:

Must be highly organized
Must have a sense of urgency
Detailed-oriented
Ability to work in a fast-paced environment
Possess excellent interpersonal and customer service skills
Strong written and verbal communication skills
Must be able to manage time effectively
Ability to coordinate schedules

Benefits:

Matching 401k
100% paid Health, Dental, Vision insurance for individual / 50% dependent
7 Paid Holidays Annually
3 weeks PTO annually, 4 weeks at 5 years
Company paid training and certifications

Compensation:

$39k/yr starting salary

Our core values:

We believe in constant & never-ending improvement & development. We strive to continually improve ourselves, both personally and professionally. We believe if you aren't growing, you are dying. We must continue to improve in all that we do and become better every day.
We deliver outstanding customer service. We must over-deliver and exceed client expectations if we expect to grow, retain clients, and receive referrals. We focus on proactive communication, meet our deadlines, and have exceptional follow-up. We work with integrity and do what we say we are going to do. When we fail to deliver, we go above and beyond to make it right.
We add more value to our clients than ANYONE else in our industry. We focus on value delivered, and find ways to continually improve our offerings, delivering service at competitive prices, and ensuring that our clients are better protected and better served than they can get anywhere else. This also means we never stop finding ways to improve the quality of our client's systems and lives.
We focus on growth & profitability, for the sake of our employees, our clients, our community, and the world! Without profit, there is no life in a business. Revenue is vanity, profit is sanity. With profit, we can change lives, improve, grow, and fulfill our mission. Without it, it doesn't matter how good we are, we will not survive to help anyone.
We believe in Extreme Ownership. The core leadership principle from Jocko Willink's book, Extreme Ownership, this principle is talking about ownership up and down the chain of command. There are no excuses. There is no one else to blame. You must own everything in your world, and everything that affects your mission. We accept responsibility for our actions (or lack of action) and avoid living in denial.
We are hungry and always strive to do more. Hunger is a key element of what we believe makes teams members and companies successful. Always striving to be more productive, to take on new challenges and tasks, and to perform at the highest level. Laziness is not tolerated here. It is important to carry your own weight so that the team can rely on you.
We focus on results first. Results matter. Period. As a company, and as individuals, we focus on results, measuring our performance, and pushing to hit our goals.

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Refine Your Search

service coordinator assistant jobs

MSP Service Coordinator

Personal Assistant

Assistant Coordinator

Administrative Assistant / Customer Service Coordinator

Training Coordinator Assistant US

Assistant Program Coordinator - School of Medicine Neurobehavior

Care Coordinator

HR Assistant / Customer Service Coordinator

Research Administrative Coordinator

HR Coordinator/Assistant

Personal Assistant / Administrative Project Coordinator

PT Administrative Assistant to Transportation Coordinator

Administration Assistant & Operations Coordinator (Part-Time)

Virtual Assistant (Work from Home)

Assistant Service Coordinator

Assistant Coordinator

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Assistant Housing Coordinator

Administrative Assistant

Property Assistant

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