Top 39915 Service manager Jobs

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Wellness program
- Paid holidays
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Manager, Customer Service
Saab —De Witt, NY
- $132,000 - $171,600 a year
- Full-time
- Pass drug screening
- Master's degree
- 8 years
- Paid holidays
- Disability insurance
Field Service Manager
Burroughs —New York, NY
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
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14d
Field Service Manager
Burroughs —Atlanta, GA
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
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9d
Service Delivery Manager
Ascension —Remote
- $125,689.26 - $170,049.54 a year
- Full-time
- Remote
- High school diploma or GED
- Contracts
- Senior level
- Disability insurance
- Health insurance
Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Service Delivery Manager
Axos Bank —Remote
- $120,000 - $153,000 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
Customer Service Manager
ClearOne Advantage —Remote
- Full-time
- Remote
- Mid-level
- Supervising experience
- Bachelor's degree
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Service Delivery Project Manager (Remote)
DataBank —Dallas, TX
- Full-time
- Remote
- Mid-level
- Communication skills
- Time management
- Paid holidays
- Disability insurance
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Guest Service Manager
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $55 - $60 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
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Client Services Manager (Remote)
Businessolver, Inc. —Remote
- $79,000 - $107,000 a year
- Remote
- Mid-level
- 3 years
- Quality control
WM Service Manager
Autocar, LLC —Remote
- Full-time
- Hybrid work
- 5 years
- Engineering
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Associate Service Manager
Tesla —Rockville, MD
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Manager, Customer Service I
Chewy —Phoenix, AZ
- Full-time
- Mid-level
- Travel
- Mentoring
Service Manager
Tesla —Montebello, CA
- $102,600 - $182,400 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Manager, Client Services - Fort Monmouth
Netflix —New Jersey
- $181,000 - $323,000 a year
- Management
- Writing skills
- Office
- Paid holidays
- Health insurance
HVAC Service Manager
Washington Energy Services Company, LLC —Fife, WA
- $100,000 - $125,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Outlook
- Fuel card
- Health savings account
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Automotive Service Manager
Weelborg Ford —Redwood Falls, MN
- $87,000 - $120,000 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Dealership
- Health savings account
- Health insurance
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14d
Electrical Service Manager
Local Electric LLC —Evergreen, CO
- $75,000 - $85,000 a year
- 8 hour shift
- Background check
- Office
- Residential
- Fuel card
- Paid holidays
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Service Manager
Great Plains Kubota —Arnett, OK
- $60,000 - $70,000 a year
- Full-time
- Background check
- Management
- Dealership
- Health savings account
- Health insurance
Quick Apply
8d

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Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

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Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Cost management
Customer communication
Staff supervision
Performance improvement leadership
Strategic management
Microsoft Excel
Microsoft Outlook
Automation
Managing teams in a customer support role
Operational management
Customer order taking
ERP systems
Sales order data entry
Mid-level
Incident Escalation
Frontline customer support management
KPI monitoring
Managing clients in a customer support role
Team development
Team management
Team training
Customer engagement
Organizational skills
Microsoft Teams
Collaboration with manufacturing teams
Logistics order management
Operational excellence initiatives
Training & development
Task assignment
Process management

Full Job Description

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

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service manager jobs

Customer Service Manager

Manager, Customer Service

Field Service Manager

Field Service Manager

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Customer Service Operations Manager

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Customer Service Manager

Service Delivery Project Manager (Remote)

Guest Service Manager

Client Services Manager (Remote)

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Manager, Customer Service I

Service Manager

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