Top 32018 Service support analyst Jobs

ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Support Analyst
WGTech —Westbrook, ME
- $50,000 - $65,000 a year
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
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Customer Support Specialist/Analyst
HarrisData —Brookfield, WI
- $50,000 a year
- Full-time
- OSHA
- Word processing
- Computer literacy
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Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Service Desk Analyst
Emergent Staffing —Minneapolis, MN
- $35 - $50 an hour
- Full-time
- Mid-level
- 3 years
- SQL
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Support Analyst
All Lines Technology Inc —Pittsburgh, PA
- Computer literacy
- Organizational skills
- Leadership
Quick Apply
12d
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Desktop Support Analyst
LIFELONG MEDICAL CARE —Berkeley, CA
- $24 - $28 an hour
- Full-time
- Mid-level
- Windows
- 3 years
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IT Application Support Analyst I
NORTHWEST ENERGY EFFICIENCY ALLIANCE INC —Portland, OR
- $70,000 - $80,000 a year
- Extended hours
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Health savings account
- Health insurance
Quick Apply
Help Desk Analyst
Software Technology Inc —Harrisburg, PA
- Research
- In-person
- Communication skills
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Help Desk Analyst
Software Technology Inc —Harrisburg, PA
- Research
- In-person
- Communication skills
Quick Apply
Technical Support Analyst 4 - Petersburg, VA/Hybrid
Software Technology Inc —Petersburg, VA
- Mid-level
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Desktop Support Analyst
Sumeru INC —Niskayuna, NY
- $30 an hour
- Contract
- English
- Mid-level
- Windows
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10d
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
Analyst I, Certification
LegitScript —Remote
- $23 an hour
- Full-time
- Remote
- English
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
4d
Support Desk Analyst
Nscale —Los Angeles, CA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
Quick Apply
Technical Support Analyst
All Lines Technology —Pittsburgh, PA
- Full-time
- Computer literacy
- Organizational skills
- Leadership
Quick Apply
12d

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ERP Implementation & Support Analyst - Accounting

Northlake Partners
Seattle, WA

Quick Apply

Job Details

Full-time
$85,000 - $105,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Management Information Systems
Tax accounting
Process improvement
Employee relationship building
Financial analysis experience
Bachelor's degree
Financial accounting
Systems & applications support
Business
Accounting

Full Job Description

Applications will only be considered at:
https://www.gonorthscope.com/careers/erp-implementation-support-analyst-accounting-focus/

ERP Implementation & Support Analyst (Accounting Focus)

Purpose of the Role

This is not a traditional accounting role.

We’re looking for someone with an accounting background who wants to get closer to systems, data, and how businesses actually operate. Instead of closing books month after month, you’ll work directly with customers to help them implement and use an ERP system—solving problems, analyzing data, and improving processes along the way.
This role is ideal for accountants with ~3-6 years of experience looking to expand into ERP systems, data, and customer-facing work

You’ll begin by working directly with customer requests—learning the product while solving issues. This is a core part of how you’ll learn the product and understand business scenarios.
As you grow, you’ll lead training sessions, support implementations, and become a go-to resource for both accounting and system-related questions.

If you enjoy Excel, are curious about reporting tools, and like working with people, you’ll likely enjoy this role.

We created NorthScope, an ERP application designed specifically for food manufacturing companies. In addition to providing the software itself, we assist customers with implementation and provide ongoing support and services.

At NLP, we distinguish ourselves by taking the time to understand our customers’ businesses. We demonstrate this by connecting customer requests with the team member best suited to address them.

In this role, you will work alongside other members of our support and implementation team on the front lines of customer interaction. Your responsibilities will include ensuring customers receive follow-up in accordance with our standard operating procedures, helping the team meet deadlines, and delivering consistently high-quality work. Your work will involve troubleshooting questions, assisting with new implementations, leading user training sessions, and learning about specialized configuration needs.

Over time, we expect the person in this role to develop the ability to address increasingly complex accounting and system configuration questions from both customers and team members. You will become an expert in using NorthScope and serve as a key resource for both customers and our technical support team.

We are searching for someone with a strong passion for customer service, someone who strives for complete success, is comfortable working with a variety of technologies, and has experience with business systems.

This position also offers meaningful opportunities for growth. The right candidate will be energized by learning new skills and excited about developing a more technical skill set over time.

A Day in the Life

Most of your time each day will be spent interacting with customers—helping them use the software more effectively, coordinating technical support from team members, and troubleshooting issues.

During a typical week, you will work closely with our:

Implementation Team to help train customers, provide support, and assist with NorthScope implementations doing tasks like reviewing and uploading master files
Development Team to escalate software bugs or identify areas where the product can be improved
Product Manager to ensure customer requests are captured and considered for the development roadmap
Customers and Implementation Team to troubleshoot issues, resolve customer problems, keep long-term projects moving toward deadlines, and analyze data to answer customer questions

Not every support request comes with complete information. Because of this, the role requires the ability to think like a business analyst when details are limited. People who excel in this role enjoy taking on messy problems with minimal context and returning with a clear, well-structured solution. Success in this role requires the ability to work both independently and collaboratively within a team.

Duties & Responsibilities

Learn how to configure, implement, and train customers on NorthScope software
Manage and maintain tasks related to ongoing implementations
Work to make sure we build out our resources daily to make both NLP employees and external customers as self-sufficient as possible.
Follow prioritization and guidance from the Implementation & Support Manager
Provide excellent customer service by resolving support requests quickly and accurately
Update, assign, and track support tickets in JIRA
Communicate regularly with customers and project leads regarding open issues
Troubleshoot system issues and resolve them where possible
Document discovered software bugs
Perform other related duties as assigned

Experience & Skills

The following list reflects the primary areas candidates will be exposed to in this role. Applicants should have familiarity with several of these areas and interest in learning the rest.

Background in Accounting, Finance, or a related field
Experience with ERP and/or accounting systems for medium-to-large-scale businesses. (Quickbooks, Microsoft Dynamics, Sage, SAP, etc.)
Financial reconciliation experience, including an understanding of sub-ledger and general ledger interactions
Strong written and verbal communication skills, with the ability to translate support issues into clear solutions
Proven relationship-building and interpersonal skills to collaborate effectively within a team
Strong analytical and problem-solving skills, with a high level of initiative and ownership
Demonstrated ability to work effectively in a team environment
Strong proficiency with Microsoft Excel; exposure to reporting tools (Power BI or similar) is a plus
Ability to adapt to shifting priorities, timelines, and project demands
Comfort working in a dynamic, multidisciplinary environment
AA or BA/BS in Business, Accounting, MIS, Computer Science, or equivalent work experience

Nice-to-Have Skills

Experience with transactional business software (e.g., QuickBooks, Dynamics GP, SAP)
Experience with one or more types of database software or platforms.
Exposure to reporting tools (Power BI, Tableau, etc.)
Familiarity with Jira
Background in tax preparation, financial reporting, or financial analysis

Our Culture

Everything we do reflects our core values. We encourage applicants to review our culture to ensure we are a good fit for you, just as you are for us, before submitting an application.

The Fine Print

This role is primarily remote. However, we do meet in person periodically, so candidates must be located in the greater Seattle area.

Direct applicants only, please (no recruiters).

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Seattle, WA 98101

Quick Apply

Refine Your Search

service support analyst jobs

ERP Implementation & Support Analyst - Accounting

IT Service Desk Support Analyst

Customer Support Specialist/Analyst

Service Desk Analyst

Service Desk Analyst

Support Analyst

Support Analyst

Remote Service Desk Analyst or IT Technical Support Analyst

Desktop Support Analyst

IT Application Support Analyst I

Help Desk Analyst

Help Desk Analyst

Technical Support Analyst 4 - Petersburg, VA/Hybrid

Desktop Support Analyst

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Support Analyst I (Remote)

Service Desk Analyst - Remote (After Hours)

Analyst I, Certification

Support Desk Analyst

Technical Support Analyst

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