Position Title: Dynamics 365 Developer (CRM / Power Platform Specialist)
Openings: Multiple
Location: Washington DC (hybrid and fully remote)
Clearance: Secret
Citizenship: US citizenship required for all positions
ABOUT THE ROLE
Improvix Technologies is seeking experienced Dynamics 365 Developers to support mission-critical modernization and CRM initiatives at our customer federal agencies. These roles are ideal for engineers who have deep hands-on experience configuring, customizing, and extending Dynamics 365 — and who understand how to translate complex business processes into scalable CRM solutions within secure, compliance-driven environments.
You will design and deliver Dynamics 365 solutions across modules such as Customer Service, Sales, and Field Service, while leveraging the broader Power Platform ecosystem — Power Apps, Power Automate, and Power BI — to build connected, end-to-end solutions. You'll work directly with federal stakeholders to modernize legacy CRM tools, shape platform governance, and guide adoption across the enterprise.
KEY RESPONSIBILITIES
Dynamics 365 Configuration & Customization
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Configure and customize Dynamics 365 modules including Customer Service, Sales, Field Service, and/or Finance & Operations based on program requirements
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Design and implement custom entities, forms, views, dashboards, business rules, and workflows within Dynamics 365
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Develop plugins, custom workflow activities, and client-side scripts (JavaScript/TypeScript) to extend platform capabilities
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Build and maintain Model-Driven Power Apps integrated with Dynamics 365 and Dataverse
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Design and implement Power Automate flows that automate Dynamics 365 business processes and integrate with M365 and external systems
Data Architecture & Integration
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Design Dataverse data models including entity relationships, security roles, field-level security, and business unit structures
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Develop and maintain integrations between Dynamics 365 and external systems using APIs, Azure Logic Apps, Azure Service Bus, and custom connectors
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Implement data migration strategies — mapping, transformation, cleansing, and validation — for legacy CRM data into Dynamics 365
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Build Power BI reports and dashboards surfacing Dynamics 365 data for operational and executive reporting
Platform Governance & Security
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Configure Dynamics 365 security model: roles, teams, business units, field-level security, and record sharing rules
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Implement and maintain solution layering, managed/unmanaged solutions, and environment strategy across dev/test/prod
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Ensure solutions comply with federal security, Section 508 accessibility, and data governance requirements
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Support ATO (Authority to Operate) activities and security documentation for Dynamics 365 deployments
ALM, DevOps & Delivery
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Manage solution lifecycle using Azure DevOps or GitHub Actions with Power Platform Build Tools for CI/CD pipelines
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Conduct code reviews, enforce development standards, and maintain solution documentation including technical specs and runbooks
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Support testing, UAT coordination, deployment, and post-go-live troubleshooting activities
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Work in Agile/Scrum delivery teams — participate in sprint planning, backlog refinement, and demos with stakeholders
Stakeholder Engagement & Enablement
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Collaborate directly with federal stakeholders to gather requirements and translate business processes into Dynamics 365 solutions
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Mentor junior developers and support citizen developers in extending and maintaining Dynamics configurations
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Produce technical documentation, training materials, and user guides for both technical and non-technical audiences
REQUIRED QUALIFICATIONS
Experience
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5+ years of application development experience, with 3+ years focused on Dynamics 365 configuration and customization
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Hands-on experience with at least one Dynamics 365 module: Customer Service, Sales, Field Service, or Finance & Operations
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Strong proficiency in Dataverse data modeling, security model configuration, and solution architecture
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Demonstrated experience developing plugins, custom workflow activities, and JavaScript/TypeScript web resources
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Experience with Power Platform ecosystem: Power Apps (Model-Driven), Power Automate, and Power BI in a Dynamics context
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Experience integrating Dynamics 365 with external systems via REST APIs, Azure services, or custom connectors
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Understanding of Dynamics 365 ALM practices: managed solutions, environment variables, connection references, and CI/CD pipelines
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Experience gathering requirements from business stakeholders and translating them into technical designs
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Strong communication skills with both technical teams and non-technical federal customers
Clearance & Citizenship
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U.S. Citizenship required for all positions
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Active Secret clearance, Top Secret/SCI, or ability to obtain Secret clearance required — varies by role
PREFERRED EXPERIENCE
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Experience supporting federal or DoD customers with Dynamics 365 implementations
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Azure integration services: Logic Apps, Service Bus, Azure Functions, API Management
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Experience with Dynamics 365 Customer Insights, Omnichannel for Customer Service, or Copilot Studio
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Knowledge of Microsoft 365 integration patterns (Teams, SharePoint, Outlook) with Dynamics 365
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Power Pages (Portal) development experience
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Familiarity with legacy CRM migration (e.g., Siebel, Salesforce, or custom .NET CRM tools) to Dynamics 365
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Experience with dual-write integration between Dynamics 365 CE and Finance & Operations
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Knowledge of ITSM concepts and federal IT governance frameworks (ITIL, DHS 4300A)
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Basic scripting skills: PowerShell, Python, or C# for integration and automation tasks
CERTIFICATIONS
Microsoft Certified: Power Platform Fundamentals
MB-210: Dynamics 365 Sales
Microsoft Certified: Dynamics 365 Fundamentals (CRM or ERP)
MB-230: Dynamics 365 Customer Service
MB-240: Dynamics 365 Field Service
PL-400: Power Platform Developer
AZ-900: Azure Fundamentals
WORK ARRANGEMENTS
We are actively filling multiple Dynamics 365 Developer positions across different work models. Candidates are encouraged to apply regardless of clearance level or location preference — we will match you to the right opening based on your background.
Why Improvix
At Improvix Technologies, we don’t just deliver IT solutions — we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that enables agencies to operate more efficiently and securely.
We believe great technology starts with great people. That’s why we invest in our employees’ growth, well-being, and long-term success.
Our benefits include:
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Competitive compensation and performance-based incentives
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401(k) with company match
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Threeweeks of paid annual leavethat increases with tenure
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Comprehensive medical, dental, and vision insurance
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Life insurance and disability coverage
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Transit and commuting benefits
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Professional development and paid training opportunities
At Improvix, you’ll join a collaborative, mission-focused environment where your expertise drives meaningful impact.
Equal Opportunity Employer
Improvix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Improvix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team.
Security Clearance / Citizenship Requirements
Due to the nature of our government contracts, U.S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance.
Pay Transparency Statement
In accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.
