Job sie is in ALBION, MI
JOB SUMMARY:
The Lead Case Manager is responsible for supervising the Case Management Department and directing remote (if applicable) and on-site Case Managers and Case Aides. The Lead Case Manager will provide On the-Job Training and conduct weekly Quality Assurance Checks on caseloads to ensure assessments, case documentation and the safe and timely reunification of youth is completed as per required timeframes. The Lead Case Manager is also responsible for reviewing reunification packets prior to their submission and for completing monthly, quarterly, and/or annual evaluations of case managers and case aides. Services are conducted to children and youth ages 10-17 temporarily residing in a 24-hour shelter funded by the Office of Refugee Resettlement (ORR). The Lead Case Manager must ensure that case management services comply with the Michigan Department of Health and Human Services (MDHHS) licensing rules and ORR policies. Must strictly enforce and adhere to ORR’s Zero Tolerance Policy regarding abuse and neglect and all relevant ORR policies and procedures always ensuring the safety of the children and youth.
Position is in Albion, Michigan
ESSENTIAL JOB DUTIES AND RESPONSIBILITES:
Serves as part of the program’s leadership team and will rotate on-call duties. Assist in conducting quality assurance checks on case files to ensure compliance with contract requirements on a weekly basis.
Quality Assurance checks include both desktop and in-person.
Identify any areas needing improvement and will coordinate with the Program Director to determine appropriate next steps with each case manager to ensure that best practices and standards are met, and tasks corrected.
Coordinate with Program Director to write and review Performance Improvement Plans or reprimands for members of the department as needed.
Conduct 90 day and annual performance reviews, make recommendations for improvement/retraining, termination, or retention in coordination with Program Director or designee.
Review and coordinate case management, case aide and transportation specialist work schedules.
Review requests for leave with other department heads to ensure proper staff coverage and no disruption of services submit for final approval to Program Director.
Coordinate and participate in weekly case staffing with ORR/Federal Field Staff and case managers.
Attend in -person, or via Skype, WhatsApp, or Microsoft Teams.
Work closely with case managers to ensure case documentation is updated in a timely manner for weekly case staffing.
Serve as a point of contact for CBP, ORR/Federal Field Staff, Consulates, Legal Pro Bono Service Providers, and other Stakeholders, as needed.
Meet with ORR Project Officer/Federal Field Specialist and state licensing representatives as needed. Meet weekly or as needed with the program management team.
Assist in leading departmental meetings to ensure that case managers remain up to date regarding contractual requirements.
Must ensure that daily headcount is updated and communicated timely with other departments.
Promote an environment of cooperation with other departments and communicate effectively to ensure the timely coordination of discharge planning for youth approved for reunification.
In the absence of a Case Manager may assist in completing all required assessments with youth and update in UC Portal to include (Initial Intake, Child Rights, PSA, Grievance Procedures, UC handbook, Orientation Acknowledgment, and Legal Lists). Assist in the review and approval of High-Risk Forms, Significant Incident Reports, and incident reports to ensure proper supervision of youth as needed and communicate timely with other departments and stakeholders.
In the absence of Case Manager, coordinate and communicate with other departments as needed regarding youth’s reunification status, and behavioral and emotional needs. Attend Treatment Team Meetings in-person, or via skype, or Microsoft Teams.
Coordinate legal services for Know Your Right’s presentations for youth in care. Coordinate with ORR Federal Field Specialist any youth needing Consulate interviews and communicate with other departments regarding interview dates and times, and any travel arrangements needed for youth returning to their country of origin.
Adhere to all time-frames for daily reunification tasks as required by ORR and ensure complete and thorough documentation in UC Portal and internal software systems by case managers.
Perform other duties as assigned or requested to support the safe reunification of youth in care.
Ensure the timely assignment of UC cases to case managers upon receiving information of child’s approved placement request.
Must submit required daily, weekly and bi-monthly reports to ORR and external stakeholders in a timely manner.
Complete internal review of cases prior to submission for release to GDIT and ORR. Support PD & APD in gathering of data and information as required.
Perform other duties as required to meet federal contract requirements.
STANDARD REQUIREMENTS:
Be a brand ambassador and always reflect company values.
Must be 21 years of age or older to work directly with youth.
Must maintain any licensures/certifications during employment and/or obtain within required timeframes, if approved.
Ensure completion of On-the-Job Training requirements.
Meets dress code/uniform standards; appearance is neat and clean.
Complete any training requirements including Managing Aggressive Behavior/NRCYS and CPR/First Aid.
Maintains dependable attendance and ability to work a flexible schedule.
Assist in the safe evacuation of youth if needed.
May need to respond to emergency situations to ensure the safety and security of the youth. Wear an ID badge while on company property or job sites. 2
Recognize the signs of abuse, neglect, exploitation, and provocative behavior. Follow reporting requirements for relevant state and federal contract requirements and document adhering to timeframes.
Must maintain confidentiality in all program areas including any information regarding youth.
Maintain confidentiality of health care records and information in keeping with HIPAA and Protected Health Information (PHI) requirements.
Maintain professional conduct and ensure appropriate respectful interactions during any contact with youth, staff, state licensing representatives, ORR/Federal Field Staff, and other vendors or community members.
Adhere to all state and federal laws and regulations.
Follow all company policies and procedures. Enforces safety and security standards for students, staff, and visitors.
Must Clear criminal background check, MVR Check, Including a national criminal fingerprint background check.
Must pass drug test
Must provide proof of Immunization record: (i.e., varicella, measles, mumps, tetanus, Tdap, rubella, and annual Flu) and Clear Tuberculosis results. In adherence with federal contract requirements (as applicable):
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or equivalent
1 year of experience working with youth is preferred. Experience working in a shelter setting is preferred. May include internship or volunteer positions held.
Experience supervising a team in a fast-paced social service environment preferred. Show a history of organizational skills and an ability to communicate accurately and effectively with multiple members of a team.
Well organized, highly motivated, excellent communication skills, leadership skills that also display integrity. Proficiency in Microsoft Office.
The ability to type and use a tablet/iPad, laptop, or desktop is needed to complete daily tasks. Able to work cooperatively with multiple members of a Team including program staff, state licensing personnel, ORR/Federal Field Staff, and other office personnel.
Able to maintain a cooperative, respectful, and positive disposition always
Pay: $74,256.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Social service worker or working with youth: 2 years (Preferred)
Language:
Ability to Relocate:
- Albion, MI 49224: Relocate before starting work (Preferred)
Work Location: In person
