Top 821 Software support analyst Jobs

Customer Support Specialist/Analyst
HarrisData —Brookfield, WI
- $50,000 a year
- Full-time
- OSHA
- Word processing
- Computer literacy
Quick Apply
Customer Support Analyst
Cook Systems —Tallahassee, FL
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
FSR Analyst - Italy
DCI Solutions —Tampa, FL
- $120,000 - $165,000 a year
- Full-time
- Classroom
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Technical Support Analyst 4
Software Technology Inc —Richmond, VA
- Writing skills
- Research
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SD Analyst
Provalus —Jasper, TX
- Computer networking
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- Entry level
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IT Support Analyst
Vaco by Highspring —Spokane, WA
- $33 - $38 an hour
- On call
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
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Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
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12d
DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
Product Support Analyst
Experis —Irvine, CA
- $31.50 an hour
- Contract
- Mid-level
- Analysis skills
- 1 year
- Health savings account
- Disability insurance
Quick Apply
3d
Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
- $64,300 - $102,200 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Wellness program
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Client Support Analyst II
LayerCake Technologies —Phoenix, AZ
- On call
- Remote
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
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Software Support Analyst
FCC Behavioral Health —Kennett, MO
- Full-time
- Mid-level
- High school diploma or GED
- Training & development
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Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
Quick Apply
Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
System Support Analyst
Helix Energy —Houston, TX
- Call employer
- Travel
- Organizational skills
- Entry level
Client Success Analyst
N3XT —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Software Support Analyst
Vergent LMS —Ridgeland, MS
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply

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Customer Support Specialist/Analyst

HarrisData -
Brookfield, WI

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Computer operation
Teamwork
OSHA
Enterprise software
Customer support

Full Job Description

Customer Success Analyst

Are you a customer-focused problem-solver with a knack for technology? Do you have experience working with Payroll, Benefits Administration and ACA/OSHA compliance reporting? Join HarrisData as a Customer Success Analyst and play a pivotal role in empowering our clients to achieve exceptional results with our enterprise application software. In this exciting opportunity, you will specialize in providing expert support for our Human Resources Systems software, making your experience in this area highly valued.

As a Customer Success Analyst, you will be the first point of contact for our clients, skillfully addressing and resolving their inquiries and challenges via phone, email, and other channels. Beyond issue resolution, you'll have the chance to contribute to software implementation projects, gaining valuable project management skills and techniques. Furthermore, you will develop your training abilities by creating and delivering engaging training sessions, both live and pre-recorded, tailored to specific client needs and for broader use.

What You'll Do:

Lead Client Success: Become a key point of contact for HarrisData clients, providing essential support for our advanced application suite, with a particular focus on our impactful Human Resources System software.

Drive Solutions: Utilize your expertise to efficiently diagnose, troubleshoot, and resolve complex customer issues, ensuring clear communication and meticulous documentation for lasting solutions.

Advocate for Users: Champion customer needs by proactively identifying challenges and driving positive outcomes that enhance their business operations.
Collaborate & Innovate: Thrive in a dynamic team environment where collaboration is key, while also demonstrating the autonomy to manage your tasks and contribute independently.
Shape Implementations: Gain valuable hands-on experience by actively contributing to critical software implementation projects, expanding your understanding of project management methodologies.
Empower Clients: Develop and deliver engaging training sessions, both live and recorded, to empower clients and maximize their utilization of our innovative software solutions.
Ensure Excellence: Apply meticulous attention to detail in all aspects of your work, guaranteeing timely follow-up and comprehensive resolution for every task.
Build Relationships: Excel in professional communication, fostering strong relationships with both clients and internal teams through clear and compelling verbal and written interactions.
Continuous Growth: Continuously expand your knowledge across HarrisData's comprehensive business applications and the intricate business processes they support, fostering ongoing professional development.
Advance Your Skills: Develop advanced proficiency in highly sought-after skills such as project management and training delivery, accelerating your career trajectory.

Join Our Team: Become a valued member of our vibrant team, contributing your talents from our office in Brookfield, WI.

What You'll Bring:

Proficiency in basic PC operations, word processing, spreadsheets, and internet navigation.

Knowledge with HR, payroll, benefits administration, and compliance processes is advantageous.

Demonstrated experience in a customer-facing role, ideally within a customer success environment.

Strong problem-solving and troubleshooting abilities.

Excellent oral and written communication skills.

A proactive and results-oriented approach with a strong customer advocacy mindset.

The ability to learn quickly and apply new knowledge effectively.

Education and Experience

College degree preferred.

3 years of customer service/support

Must be currently authorized to work in the United States on a full-time basis

Pay: $50,000 per year plus the ability to earn incentive bonuses after six months of service.

Ready to make a difference for our clients? Apply now to join the HarrisData team!

Pay: $50,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

software support analyst jobs

Customer Support Specialist/Analyst

Customer Support Analyst

FSR Analyst - Italy

Technical Support Analyst 4

SD Analyst

IT Support Analyst

Desktop Analyst

DPAE Aircraft Carriers IT Analyst

Product Support Analyst

Service Delivery Analyst

Client Support Analyst II

Application Support Analyst I (Remote Position)

Software Support Analyst & Help Desk

Software Support Analyst

Support Analyst I (Remote)

Junior Service Support Analyst

Customer Support Analyst, Tier 1

System Support Analyst

Client Success Analyst

Software Support Analyst

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