Top 759 Software support analyst Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Field Service Representative Analyst (Lejune)
Belcan —Camp Lejeune, NC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
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- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
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Field Service Representative Analyst (Shaw AFB)
Belcan —Sumter, SC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
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Implementation & Training Analyst
Synergent —Westbrook, ME
- $63,000 - $78,000 a year
- Full-time
- Up to 50% travel
- Computer literacy
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4d
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
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Desktop Support Analyst
Experis —Niskayuna, NY
- Contract
- English
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2d
Client Support Analyst
DeLong Staffing Specialists —Westlake, OH
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Software troubleshooting
- Mid-level
- Health insurance
- 401(k)
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5d
Client Technologies Analyst
Cook Systems —Miami, FL
- Computer science
- Computer Science
- Mid-level
- Health insurance
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3d
Support Analyst II
ICM Ventures Inc —Colwich, KS
- Full-time
- Azure
- Microsoft Outlook
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2d
Technology Support Analyst II
Addison Group —South Burlington, VT
- $62,400 - $68,400 a year
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
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Desktop Support Analyst
Robert Half —Klingerstown, PA
- $24 - $27 an hour
- Temporary
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- Windows
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2d
IT Analyst - Bilingual English/Korean
Eclipse Advantage —LaGrange, GA
- $58,000 - $72,000 a year
- Full-time
- Computer science
- Computer Science
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Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
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- Hybrid work
- Microsoft Excel
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- Health savings account
IT Analyst
LINDER INDUSTRIAL MACHINERY COMPANY —Leesburg, GA
- Monday to Friday
- Microsoft Outlook
- Mid-level
- Office
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Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
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Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
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Software Support Analyst
Vergent LMS —Ridgeland, MS
- Mid-level
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- Disability insurance
- Health insurance
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JD Edwards (JDE) World Support Analyst
ProCern Technology Solutions —Remote
- Full-time
- Remote
- ERP systems
- Manufacturing
- Senior level
- Health savings account
- Health insurance
Quick Apply
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply

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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

Quick Apply

Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Quick Apply

Refine Your Search

software support analyst jobs

Application Support Analyst I (Remote Position)

Field Service Representative Analyst (Lejune)

ERP Implementation & Support Analyst - Accounting

Field Service Representative Analyst (Shaw AFB)

Implementation & Training Analyst

Desktop Analyst

Desktop Support Analyst

Client Support Analyst

Client Technologies Analyst

Support Analyst II

Technology Support Analyst II

Desktop Support Analyst

IT Analyst - Bilingual English/Korean

Service Delivery Analyst

IT Analyst

Junior Service Support Analyst

Software Support Analyst & Help Desk

Software Support Analyst

JD Edwards (JDE) World Support Analyst

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

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