Top 758 Software support analyst Jobs

Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
IT Support Analyst II
Radiology Partners Inc —Remote
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Support Analyst (Triage)
General Dynamics Information Technology —Remote
- $82,283 - $111,323 a year
- Remote
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Paid holidays
- 401(k) matching
6d
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Desktop Support Analyst (Work from Home)
Qureos Inc —San Diego, CA
- Remote
- Computer science
- Microsoft Outlook
- Computer Science
- Paid training
- Paid holidays
12d
ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Field Service Representative Analyst (Shaw AFB)
Belcan —Sumter, SC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
IT Support Analyst
JRBT —Waco, TX
- $24.52 - $29.80 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Disability insurance
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13d
IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
- $45,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
12d
Field Service Representative Analyst (Lejune)
Belcan —Camp Lejeune, NC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
SD Analyst
Provalus —Jasper, TX
- Computer networking
- Communication skills
- Entry level
Quick Apply
Implementation & Training Analyst
Synergent —Westbrook, ME
- $63,000 - $78,000 a year
- Full-time
- Up to 50% travel
- Computer literacy
- Bachelor of Science
Quick Apply
5d
Support Analyst II
ICM Ventures Inc —Colwich, KS
- Full-time
- Azure
- Microsoft Outlook
- Research
Quick Apply
3d
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
Customer Support Analyst
Cook Systems —Tallahassee, FL
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Desktop Support Analyst
Experis —Niskayuna, NY
- Contract
- English
- Mid-level
- Office
Quick Apply
3d
Client Technologies Analyst
Cook Systems —Miami, FL
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
4d
Client Support Analyst II
LayerCake Technologies —Phoenix, AZ
- On call
- Remote
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
IT Support Analyst II
HCTec —Glendale, AZ
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d

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Support Analyst I (Remote)

STUDIO ENTERPRISE -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Stakeholder relationship building

Full Job Description

Job Summary:

Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately. Evaluating the customer’s situation and work towards a first call resolution or appropriate escalation towards resolution. The analyst must accurately document actions taken in the customer relationship management software to ensure proper documentation and customer communication. Analysts must demonstrate the ability to service the customer appropriately while understanding the technical aspects involved to resolve customer issues. Success in this role requires customer focus, innovative thinking, positive attitude and a willingness to help others.

Key Job Elements:

Respond to requests for assistance across all channels (phone, email, ticket, chat) in a professional and friendly manner according to the standard operating procedure of the support center
Maintain accurate and timely records in the customer relationship management tool. This includes related logs, files, databases and referencing.
Maintain a high standard of quality in every interaction with internal and external stakeholders
Conduct follow-up as needed while working towards customer resolution
Meets and maintains all relevant KPIs associated with role including quality assurance scores and after call work measurements.
Maintains positive relationship with and between individual users, all user groups, other IT teams and peers within the Support Center.
Uses Support Center equipment such as laptop, peripheral devices, telephony equipment, printer, copiers and fax machines.
Acquires and applies specialized knowledge of the functional area within which job is performed, e.g. classroom, telephony, CRM, operating system, internet browsers, Microsoft and Apple productivity software, student information system, business software, human resource and Support Center specific software. In addition, hardware troubleshooting for desktop computers, laptops, printers, and peripherals
Acquires and applies relevant knowledge of concepts related to broader role function, e.g. ITIL Foundations, customer service, knowledge centered support, documentation and communication.
Acquires awareness of organizational structure and importance of following paths of escalation within Support Center and externally in terms of reporting relationships and job duties of other staff within the Technology Department.
Performs or assists with special projects and other duties as assigned.

Reports to:
Support Center Supervisor/Manager

Interacts with:
Students, Faculty, Staff, other IT Service Desk Staff, IT personnel, clients, partners

Knowledge:

Associate degree or certificate in Computer Science, Information Systems, or related field; Bachelor's preferred.
1-2 years in customer service; experience in support centers a plus.
Familiarity with ITIL Foundations and HDI Support Analyst certification is advantageous.

Skills:

Excellent written, verbal communication, and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Proficient in Microsoft Office Suite, Teams, and call center tools.

Abilities:

Analyze incidents and recommend solutions effectively.
Work independently and collaboratively with cross-functional teams.
Provide responsive customer support to diverse users (students, faculty, staff).
Occasionally lift up to 25 pounds; up to 50 pounds with assistance.

Quick Apply

Refine Your Search

software support analyst jobs

Support Analyst I (Remote)

IT Support Analyst II

Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]

Support Analyst (Triage)

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Desktop Support Analyst (Work from Home)

ERP Implementation & Support Analyst - Accounting

Field Service Representative Analyst (Shaw AFB)

IT Support Analyst

IT Support Analyst

Field Service Representative Analyst (Lejune)

SD Analyst

Implementation & Training Analyst

Support Analyst II

Desktop Analyst

Customer Support Analyst

Desktop Support Analyst

Client Technologies Analyst

Client Support Analyst II

IT Support Analyst II

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