Top 769 Software support analyst Jobs

ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
14d
Desktop Support Analyst
Elevance Systems —Reno, NV
- $42,000 - $45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
7d
IT Support Analyst II
HCTec —Glendale, AZ
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
6d
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Remote
- Software troubleshooting
- High school diploma or GED
- US work authorization
- Flexible schedule
Quick Apply
3d
IT Support Analyst
ACI Infotech —Miramar, FL
- $15 - $18 an hour
- Contract
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Quick Apply
IT Support Analyst II
Radiology Partners Inc —Remote
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
IT Support Analyst (West Coast)
Magna Legal Services —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Software Support Analyst
Prof Compounding Centers of America —Houston, TX
- Remote
- Mid-level
- Office
- SQL
Quick Apply
19h
Technical Support Analyst (Fr-Tu 11:30a-8:00p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
Quick Apply
Desktop Support Analyst (Work from Home)
Qureos Inc —San Diego, CA
- Remote
- Computer science
- Microsoft Outlook
- Computer Science
- Paid training
- Paid holidays
9d
Client Success Analyst
N3XT —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply

I want to receive the latest job alert for software support analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

ERP Implementation & Support Analyst - Accounting

Northlake Partners
Seattle, WA

Quick Apply

Job Details

Full-time
$85,000 - $105,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Management Information Systems
Tax accounting
Process improvement
Employee relationship building
Financial analysis experience
Bachelor's degree
Financial accounting
Systems & applications support
Business
Accounting

Full Job Description

Applications will only be considered at:
https://www.gonorthscope.com/careers/erp-implementation-support-analyst-accounting-focus/

ERP Implementation & Support Analyst (Accounting Focus)

Purpose of the Role

This is not a traditional accounting role.

We’re looking for someone with an accounting background who wants to get closer to systems, data, and how businesses actually operate. Instead of closing books month after month, you’ll work directly with customers to help them implement and use an ERP system—solving problems, analyzing data, and improving processes along the way.
This role is ideal for accountants with ~3-6 years of experience looking to expand into ERP systems, data, and customer-facing work

You’ll begin by working directly with customer requests—learning the product while solving issues. This is a core part of how you’ll learn the product and understand business scenarios.
As you grow, you’ll lead training sessions, support implementations, and become a go-to resource for both accounting and system-related questions.

If you enjoy Excel, are curious about reporting tools, and like working with people, you’ll likely enjoy this role.

We created NorthScope, an ERP application designed specifically for food manufacturing companies. In addition to providing the software itself, we assist customers with implementation and provide ongoing support and services.

At NLP, we distinguish ourselves by taking the time to understand our customers’ businesses. We demonstrate this by connecting customer requests with the team member best suited to address them.

In this role, you will work alongside other members of our support and implementation team on the front lines of customer interaction. Your responsibilities will include ensuring customers receive follow-up in accordance with our standard operating procedures, helping the team meet deadlines, and delivering consistently high-quality work. Your work will involve troubleshooting questions, assisting with new implementations, leading user training sessions, and learning about specialized configuration needs.

Over time, we expect the person in this role to develop the ability to address increasingly complex accounting and system configuration questions from both customers and team members. You will become an expert in using NorthScope and serve as a key resource for both customers and our technical support team.

We are searching for someone with a strong passion for customer service, someone who strives for complete success, is comfortable working with a variety of technologies, and has experience with business systems.

This position also offers meaningful opportunities for growth. The right candidate will be energized by learning new skills and excited about developing a more technical skill set over time.

A Day in the Life

Most of your time each day will be spent interacting with customers—helping them use the software more effectively, coordinating technical support from team members, and troubleshooting issues.

During a typical week, you will work closely with our:

Implementation Team to help train customers, provide support, and assist with NorthScope implementations doing tasks like reviewing and uploading master files
Development Team to escalate software bugs or identify areas where the product can be improved
Product Manager to ensure customer requests are captured and considered for the development roadmap
Customers and Implementation Team to troubleshoot issues, resolve customer problems, keep long-term projects moving toward deadlines, and analyze data to answer customer questions

Not every support request comes with complete information. Because of this, the role requires the ability to think like a business analyst when details are limited. People who excel in this role enjoy taking on messy problems with minimal context and returning with a clear, well-structured solution. Success in this role requires the ability to work both independently and collaboratively within a team.

Duties & Responsibilities

Learn how to configure, implement, and train customers on NorthScope software
Manage and maintain tasks related to ongoing implementations
Work to make sure we build out our resources daily to make both NLP employees and external customers as self-sufficient as possible.
Follow prioritization and guidance from the Implementation & Support Manager
Provide excellent customer service by resolving support requests quickly and accurately
Update, assign, and track support tickets in JIRA
Communicate regularly with customers and project leads regarding open issues
Troubleshoot system issues and resolve them where possible
Document discovered software bugs
Perform other related duties as assigned

Experience & Skills

The following list reflects the primary areas candidates will be exposed to in this role. Applicants should have familiarity with several of these areas and interest in learning the rest.

Background in Accounting, Finance, or a related field
Experience with ERP and/or accounting systems for medium-to-large-scale businesses. (Quickbooks, Microsoft Dynamics, Sage, SAP, etc.)
Financial reconciliation experience, including an understanding of sub-ledger and general ledger interactions
Strong written and verbal communication skills, with the ability to translate support issues into clear solutions
Proven relationship-building and interpersonal skills to collaborate effectively within a team
Strong analytical and problem-solving skills, with a high level of initiative and ownership
Demonstrated ability to work effectively in a team environment
Strong proficiency with Microsoft Excel; exposure to reporting tools (Power BI or similar) is a plus
Ability to adapt to shifting priorities, timelines, and project demands
Comfort working in a dynamic, multidisciplinary environment
AA or BA/BS in Business, Accounting, MIS, Computer Science, or equivalent work experience

Nice-to-Have Skills

Experience with transactional business software (e.g., QuickBooks, Dynamics GP, SAP)
Experience with one or more types of database software or platforms.
Exposure to reporting tools (Power BI, Tableau, etc.)
Familiarity with Jira
Background in tax preparation, financial reporting, or financial analysis

Our Culture

Everything we do reflects our core values. We encourage applicants to review our culture to ensure we are a good fit for you, just as you are for us, before submitting an application.

The Fine Print

This role is primarily remote. However, we do meet in person periodically, so candidates must be located in the greater Seattle area.

Direct applicants only, please (no recruiters).

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Seattle, WA 98101

Quick Apply

Refine Your Search

software support analyst jobs

ERP Implementation & Support Analyst - Accounting

Desktop Analyst

Desktop Support Analyst

IT Support Analyst II

IT Support Analyst

Application Support Analyst I (Remote Position)

Support Analyst I (Remote)

Help Desk Analyst (Tier 1 Support)

IT Support Analyst

IT Support Analyst II

Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]

Technical Support Analyst (Su-Th 9:00a-5:30p)

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Software Support Analyst & Help Desk

IT Support Analyst (West Coast)

Software Support Analyst

Technical Support Analyst (Fr-Tu 11:30a-8:00p)

IT Support Analyst

Desktop Support Analyst (Work from Home)

Client Success Analyst

I want to receive the latest job alert for software support analyst

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected