Top 639 Software support representative Jobs in Austin, Tx

Remote Customer Care Specialist
Integral Care —Austin, TX
- $21.66 an hour
- Full-time
- Remote
- Clean driving record
- High school diploma or GED
- Driver's License
- Mileage reimbursement
- Disability insurance
Office Coordinator
OriGen Biomedical —Austin, TX
- $27 - $33 an hour
- Google Workspace
- English
- Mid-level
Quick Apply
Customer service
The Family Wellness Center —Round Rock, TX
- $22.48 - $27.07 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer literacy
Quick Apply
6d
Administrative Asst III
Health & Human Services Comm —Austin, TX
- $3,349.81 a month
- Online Application
- Microsoft Excel
- Writing skills
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
3d
Reimbursement Analyst I
Health & Human Services Comm —Austin, TX
- $4,523.16 - $7,253.83 a month
- Online Application
- Word processing
- Writing skills
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
10d
IT Help Desk
American Innovations LTD —Austin, TX
- Monday to Friday
- Microsoft Outlook
- Pass drug screening
- Mid-level
SH Eligibility Support Specialist
Health & Human Services Comm —Austin, TX
- $3,581.33 - $4,476.83 a month
- Online Application
- Data analysis skills
- HIPAA
- Research
- Health insurance
- Opportunities for advancement
Quick Apply
9d
Customer Service Representative V
Dept of State Health Services —Austin, TX
- $4,411.95 a month
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Management
Quick Apply
Remote Sales Consultant (Work From Home)
Scale Sales Teams —Austin, TX
- $2,500 - $3,500 a week
- Full-time
- Remote
- Mid-level
- Business development experience
- Opportunities for advancement
Quick Apply
12d
Disaster Assistance Lead
Health & Human Services Comm —Austin, TX
- $2,953.25 - $4,365.66 a month
- Overtime
- Background check
- Writing skills
- Basic math
- Health insurance
- Opportunities for advancement
Quick Apply
Systems Analyst (Austin)
Texas Workforce Commission —Austin, TX
- $4,523.16 a month
- Online Application
- Microsoft Access
- Data analysis skills
- Research
- Health insurance
- 401(k)
8d
Project Management Assistant
SSOE, Inc. —Austin, TX
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
5d
Research Associate I
University of Texas at Austin —Austin, TX
- From $41,000 a year
- Full-time
- Spanish
- Psychiatry
- English
- Retirement plan
Disaster Assistance Specialist II
Health & Human Services Comm —Austin, TX
- $2,820.00 - $4,149.83 a month
- 12 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Opportunities for advancement
Quick Apply
Comptroller - Data Analyst I - Returnship Program - Temporary Full Time Position
Texas Water Development Board —Austin, TX
- $4,600 a month
- Temporary
- Research
- Mid-level
- Office
- On-the-job training
- Flexible schedule
9d
Comptroller - Accounts Examiner - Returnship Program - Temporary Full Time Position
Texas Water Development Board —Austin, TX
- $4,600 a month
- Temporary
- Microsoft Excel
- Research
- Mid-level
- On-the-job training
- Flexible schedule
10d
Records Analyst
Travis County —Austin, TX
- $59,550.40 a year
- Full-time
- Word processing
- Writing skills
- Research
- Wellness program
- Paid parental leave
Part Time Guest Services
BMW of South Austin —Austin, TX
- Part-time
- Doctoral degree
- Dealership
- Ability to walk for extended periods
Fulfillment Associate
Atlas Coffee Club —Austin, TX
- $0 a year
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse
- Paid holidays
- Health insurance
Quick Apply
Office Coordinator
Keller Williams Realty —Austin, TX
- Extended hours
- Hybrid work
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
12d

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software support representative jobs near austin, tx

Remote Customer Care Specialist

Integral Care -
Austin, TX

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Job Details

Full-time
$21.66 an hour

Benefits

Mileage reimbursement
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
403(b)
Gym membership

Qualifications

High school diploma or GED
Driver's License

Full Job Description

Job Number: 26-11459

Job Summary: Integral Care's Call Center is the first contact and representation of Integral Care by phone to the public, consumers, and providers. Calls coming into Integral Care's main phone numbers, as well as calls from contract partners, are answered by Call Center staff. The customer care specialist will provide information about Integral Care services, provide community referrals, schedule and cancel appointments, and link callers with the appropriate service providers. The Customer Care specialist will perform updates and verification of insurance coverage and will facilitate the initial request for payment for services to be rendered. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. This position works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, schools, and MCO's. The Customer Care Representative works under the direct supervision of the Customer Care Program Manager.

Essential Duties & Job Responsibilities:

Answer incoming calls for Integral Care intakes
Complete brief demographic screening to determine eligibility, schedule intake appointments, or make referrals
Document all contacts in the appropriate software
Transfer crisis calls to PES or hotline as needed
Route consumers to appropriate units and verify hospital questions (open status, insurance, aftercare needs)
Complete safety assessments when intake appointments are scheduled
Provide customer service for managed care programs (answer calls, check eligibility/benefits, issue authorizations, make referrals, respond to inquiries)
Identify uninsured clients and coordinate with staff/Consumer Benefits Office for financial assessment updates and referrals
Support unit operations as needed per contracts and management direction
Collaborate with the team to ensure timely phone coverage and accurate information
Provide trauma-informed care by completing required training and applying trauma-informed principles in service delivery

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

Required:

High School Diploma or GED equivalent.

License:

Required:

Current and valid driver's license and a clean driving record.

Experience:

Preferred:

Bilingual in Spanish.

Hours: Full-Time.

Workdays: Monday - Friday.

Workhours: 8:00AM - 5:00PM.

Salary: $21.66, an hour.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us, and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

Medical, Dental, and Vision insurance
Generous vacation/holiday/sick leave
Life and Short-term/Long-term Disability Insurance
Employee Assistance Program (EAP)
403(b) retirement account
Gold's Gym membership discount
Mileage reimbursement

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.

This position requires the employee to reside in the state of Texas.

Apply Now

Refine Your Search

software support representative jobs in austin, tx

Remote Customer Care Specialist

Office Coordinator

Customer service

Administrative Asst III

Reimbursement Analyst I

IT Help Desk

SH Eligibility Support Specialist

Customer Service Representative V

Remote Sales Consultant (Work From Home)

Disaster Assistance Lead

Systems Analyst (Austin)

Project Management Assistant

Research Associate I

Disaster Assistance Specialist II

Comptroller - Data Analyst I - Returnship Program - Temporary Full Time Position

Comptroller - Accounts Examiner - Returnship Program - Temporary Full Time Position

Records Analyst

Part Time Guest Services

Fulfillment Associate

Office Coordinator

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