Top 3785 Software Jobs in Gary, IN

MSP Help Desk Technician
Trust Tech, LLC —Valparaiso, IN
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
9d
Contract Software Engineer - AI Trainer
DataAnnotation —Chicago, IL
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
DevOps & SDLC Engineer - AI Trainer
DataAnnotation —Chicago, IL
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
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Software Sales Engineer
Trumpf —Chicago, IL
- $68,175 - $105,145 a year
- Full-time
- Mid-level
- 3 years
- Travel
Applications Specialist – ERP & Integrations
Temperature Equipment Corporation —Lansing, IL
- $85,000 - $90,000 a year
- Full-time
- Computer Science
- ERP systems
- Mid-level
- Health savings account
- AD&D insurance
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9d
Associate Software Engineer / Software Engineer
Applied Systems, Inc. —Chicago, IL
- $60,000 - $125,000 a year
- Full-time
- Hybrid work
- Computer Science
- SQL
- Python
- Health insurance
- Dental insurance
12d
Cloud Systems Engineer (remote)
DePaul University —Chicago, IL
- $74,367 - $100,000 a year
- Full-time
- Remote
- Background check
- System design
- Mid-level
- Paid holidays
- Health insurance
Software Engineer
Invictus Technology LLC —Chicago, IL
- $99,230.24 - $119,503.09 a year
- Full-time
- Computer Science
- Windows
- C++
- Relocation assistance
- Health insurance
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Java Developers
Timus Consulting —Chicago, IL
- Full-time
- Mid-level
- Java
Business Intelligence Analyst
Temperature Equipment Corporation —Lansing, IL
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health savings account
- AD&D insurance
Quick Apply
Senior Associate, Help Desk
Options Clearing Corporation —Chicago, IL
- $66,300 - $97,700 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
2d
Salesforce Developer - Financial Service Cloud
CGI Group, Inc. —Chicago, IL
- $70,800 - $156,700 a year
- Hybrid work
- Computer science
- Computer Science
- Software troubleshooting
- Paid jury duty
- Paid parental leave
Software Developer | Active Secret clearance
General Dynamics Information Technology —Indiana
- $112,840 - $138,000 a year
- Remote
- Azure
- Computer Science
- 5 years
- Paid time off
- 401(k) matching
Application Analyst
Hospital: Rush University Medical Center —Chicago, IL
- $34.61 - $51.57 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
13d
JR. Network Engineer
City Of Gary —Gary, IN
- $56,336 a year
- Weekends as needed
- System design
- Mid-level
- Travel
Quick Apply
HRIS Analyst I - UIC Human Resources Information Systems
University of Illinois —Chicago, IL
- $65,000 - $70,000 a year
- Multiple hires
- Computer Science
- SQL
- Bachelor's degree
- Health insurance
- Dental insurance
.Net Developers
Dynamic Interactive Business Systems —Chicago, IL
- Call employer
- Entry level
Software Developer
Sunrise Futures, LLC —Chicago, IL
- Computer science
- Computer Science
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Software Engineers/Programmers
MatrixSea —Tinley Park, IL
- Email
- Mid-level
- Java
- SQL
Custom ERP software developer
Enterprise Bedding LLC —Blue Island, IL
- From $10,000,000 a month
- Contract
- Hybrid work
- Software troubleshooting
- Mid-level
- In-person
Quick Apply

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software jobs near Gary, IN

MSP Help Desk Technician

Trust Tech, LLC
Valparaiso, IN

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Desktop computer repair
Customer communication
Email customer support
iOS support
Laptop (troubleshooting support)
iOS
Hardware maintenance
Windows
Printer (troubleshooting support)
Hyper-V
Firewall configuration
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
CompTIA Network+
Malware removal support
Desktop applications
Server virtualization
Data backup
Technical customer support for office equipment
IP networking
Network routing
Windows Server administration
Technical support via email
Desktop administration
Antivirus software
Adobe Acrobat
Peripheral hardware support
CompTIA A+

Full Job Description

Job Overview:

The Help Desk Technician is a position providing 1st and limited 2nd level support to Trust Tech, LLC staff and clients. The position is responsible for problem tracking, recording, resolution, and escalation of all IT supported products and services.

The position is based out of the Trust Tech, LLC office located at 213 S. State Rd. 49, Valparaiso, IN. Work hours of 40-45 hours per week are expected and normal and are generally Monday through Friday with limited weekend or non-business hour requirements.

The position requires some work to be done outside of normal business hours to minimize the impact on business operations while performing regular systems maintenance or system migrations. The Help Desk Technician is expected to be a trusted advisor for each customer they work with. As part of this, it is the duty of the Help Desk Technician to complete work on issues as quickly as possible. At times, this may mean that the Help Desk Technician must work outside normal working hours to ensure resolution and to minimize customer down-time. This is a salaried exempt position. There is no telecommute opportunity for this position.

Job Responsibilities

Provide 1st level contact and problem resolution for all internal and external customers related to hardware, software and applications
Actively monitor all IT services and address and/or escalate issues
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
Assist in the creation and maintenance of Standard Operating Procedures for all repeatable scheduled tasks
Create and maintain an inventory and check in/out procedures for Trust Tech hardware resources used by Professional Services staff
Assist in the scheduling coordination of engineering staff
Review and update Help Desk documentation as assigned
Review and recommend modifications to procedures with management
Gather, input and analyze data for regular reports distributed to internal and external customers
Courteously obtain and convey concise problem information for internal and external customers
Provide accurate and timely logging of problems and resolution for problems in the Service Order management system(s)
Escalate problems as appropriate following established policies and/or procedures
Act as a liaison between customers and engineering staff to ensure accurate problem interpretation. Maintain communication with customers during the problem resolution process
Maintain in-depth knowledge of Help Desk supported products and services
Testing and reporting results of testing conducted on new services and/or changes to existing services scheduled for release
Work with management to identify available Help Desk training that will enhance and improve support delivered to customers
Successful completion of training and certification requirements assigned by management.
Additional duties as assigned

Essential Skills & Experience

3+ years of experience in end user support/help desk environment
Outstanding communication skills and the ability to provide IT services by telephone, email, face to face or virtually
Required industry certifications include any combination of - CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA) IT Infrastructure, Microsoft Office Specialist (MOS), Microsoft Certified Solutions Associate (MCSA), ITIL Foundation
Certifications associated with products & services offered by Trust Tech
Advanced support/troubleshooting knowledge of the following:
Microsoft Windows, ChromeOS, and iOS Operating Systems
Internet browsers including but not limited to IE, Chrome, and Firefox
Productivity software such as Microsoft Office and Adobe Acrobat
Virus and system health monitoring and remediation
Data backup solutions and services
Desktop and laptop computer hardware and peripherals
Printer support
Basic to intermediate support/troubleshooting knowledge of the following:
TCP/IP networks
DNS
DHCP
Firewall concepts and configuration
Switching concepts and configuration
Routing concepts and configuration
Microsoft Server 2008 R2 and newer
Virtualization technologies (VMWare, Hyper-V)
Cloud service concepts

Expected Outcome

Success in the Help Desk Technician position will be based on your ability to exceed our client's expectations in customer service, communication, and support, as well as your ability to monitor, operate, and administer internal systems, services, and managed service offerings effectively and efficiently. This will be accomplished by delivering outstanding customer service through resolving technical issues and escalating when necessary, coordinating services, and creating efficiencies in technical operations duties.The Help Desk Technician will be graded on meeting customer service/satisfaction goals, properly distributing information between Trust Tech staff and the client, and improving business acumen and technical skills.

Physical Demands:

Moderate physical effort is required. Most work is performed while sitting, using a desktop or laptop. Sitevisits will require standing, walking, and/or climbing stairs. Lifting of equipment up to 50lbs. unassisted maybe required at times.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

software jobs in Gary, IN

MSP Help Desk Technician

Contract Software Engineer - AI Trainer

DevOps & SDLC Engineer - AI Trainer

Software Sales Engineer

Applications Specialist – ERP & Integrations

Associate Software Engineer / Software Engineer

Cloud Systems Engineer (remote)

Software Engineer

Java Developers

Business Intelligence Analyst

Senior Associate, Help Desk

Salesforce Developer - Financial Service Cloud

Software Developer | Active Secret clearance

Application Analyst

JR. Network Engineer

HRIS Analyst I - UIC Human Resources Information Systems

.Net Developers

Software Developer

Software Engineers/Programmers

Custom ERP software developer

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