Top 628 Software Jobs in Glenmont, NY

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Principal AI Software Engineer
GE Vernova —Niskayuna, NY
- $145,400 - $242,500 a year
- Full-time
- Azure
- Computer Science
- Pass drug screening
- Paid parental leave
- Paid holidays
PeopleSoft Application Developer
Experis —Albany, NY
- $70 - $85 an hour
- Extended hours
- Oracle
- Mid-level
- Office
Quick Apply
1d
IT Help Desk Technicians
Nesco Resource, LLC —Albany, NY
- $25 - $30 an hour
- Contract
- Mid-level
- Office
- 3 years
- Paid holidays
- Paid sick time
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IT Server Technician
Compucom Staffing —Latham, NY
- $30 - $40 an hour
- Contract
- Hybrid work
- 5 years
- US work authorization
- Fair chance
- Paid parental leave
- Health savings account
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Software Developer
Intone Networks —Albany, NY
- Contract
- Mid-level
- In-person
iOS Swift Developer
Progthrive Tech Pvt. Ltd. —Albany, NY
- $70 - $77 an hour
- Full-time
- Mid-level
- SQL
- In-person
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.NET Developer
Alpha Net Consulting LLC. —Albany, NY
- Contract
- SQL
- Bachelor's degree
- 1 year
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Full Stack Java Developer
Gain America Inc —Albany, NY
- $65 - $75 an hour
- Contract
- Background check
- Azure
- 8 years
Quick Apply
2d
Software Architect
Intone Networks —Albany, NY
- Contract
- Mid-level
- In-person
Experienced Software Developer
Naval Nuclear Laboratory —Niskayuna, NY
- $117,900 - $184,300 a year
- 7 years
- Pass drug screening
- Master's degree
- Wellness program
- Paid parental leave
Software Engineer
Broadview Federal Credit Union —Albany, NY
- $77,414 - $98,703 a year
- Full-time
- Mid-level
- 3 years
- Java
Desktop/Workstation Design Engineer
Contact Government Services, LLC —Albany, NY
- $116,480 - $158,080 a year
- Full-time
- Hybrid work
- Writing skills
- System design
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Cloud Engineer (AWS)
Contact Government Services, LLC —Albany, NY
- $99,008 - $134,368 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Data & IT Manager
Albany Damien Center —Albany, NY
- $70,000 - $75,000 a year
- Email
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
12d
Senior Director of Information Security & Deputy CISO
MLMIC SERVICES, INC —New York State
- $202,300 - $274,900 a year
- Full-time
- Computer Science
- Word processing
- 11+ years
- Paid holidays
- Disability insurance
Quick Apply
12d
Project Manager, Salesforce Product Owner
New York State Energy Research —Albany, NY
- $78,333 - $131,298 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Senior Engineer - Embedded Computing - "CLEARANCE REQUIRED"
GE Vernova —Niskayuna, NY
- $131,700 - $219,300 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Paid parental leave
- Paid holidays
Information Technology Specialist I - Construction Design a Plus
The LiRo Group —Albany, NY
- $60,000 - $72,000 a year
- Full-time
- Research
- Mid-level
- Office
- Employee stock purchase plan
- Referral program
Lead Technical Project Engineer
Accelera —Schenectady, NY
- $60.80 - $70.40 an hour
- Full-time
- Mentoring
- Senior level
- Leadership
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9d

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software jobs near Glenmont, NY

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

software jobs in Glenmont, NY

IT Support Engineer

Principal AI Software Engineer

PeopleSoft Application Developer

IT Help Desk Technicians

IT Server Technician

Software Developer

iOS Swift Developer

.NET Developer

Full Stack Java Developer

Software Architect

Experienced Software Developer

Software Engineer

Desktop/Workstation Design Engineer

Cloud Engineer (AWS)

Data & IT Manager

Senior Director of Information Security & Deputy CISO

Project Manager, Salesforce Product Owner

Senior Engineer - Embedded Computing - "CLEARANCE REQUIRED"

Information Technology Specialist I - Construction Design a Plus

Lead Technical Project Engineer

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