Top 712 Software Jobs in Hamden, CT

Hybrid Data Analyst in Southington, CT
Company Confidential —Southington, CT
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
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Technical Service and Order Fulfillment Associate
Naiad Dynamics US, Inc. —Shelton, CT
- Urgently hiring
- Microsoft Outlook
- Computer literacy
- ERP systems
- Disability insurance
- Health insurance
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Assistive Technology Assessment Coordinator
Midstate ARC Inc —Meriden, CT
- $20 - $25 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Research
- Dental insurance
- 401(k)
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Solutions Architect (Adobe Experience Manager) - 5 days onsite in the first month
Flex Employee Services —New Haven, CT
- $60 - $75 an hour
- Contract
- Background check
- 5 years
- Mentoring
- Health insurance
- Dental insurance
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4d
Software Engineer - AI Trainer
DataAnnotation —Bridgeport, CT
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
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Software Engineer
Primordial Labs —New Haven, CT
- $100,000 - $160,000 a year
- Call employer
- Remote
- System design
- Mid-level
- C++
- Health insurance
- Dental insurance
Software Support Engineer
Square 9 —New Haven, CT
- Urgently hiring
- Public speaking
- English
- Mid-level
Software Engineer, Platform - New Haven, CT, USA
Speechify —New Haven, CT
- $140,000 - $200,000 a year
- Remote
- Azure
- Mid-level
- AWS
13d
Mobile Software Engineer - Req# 606
COCC —Southington, CT
- Full-time
- Mid-level
- 3 years
- US work authorization
- Wellness program
- Tuition reimbursement
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3d
SAP S/4 Integration/Development Lead
bluewaveSELECT —Bridgeport, CT
- $80 - $110 an hour
- Full-time
- Hybrid work
- Azure
- Management
- AWS
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Backend Software Engineer - AI Trainer
DataAnnotation —New Britain, CT
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Staff Software Engineer - AI Trainer
DataAnnotation —Bridgeport, CT
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Dummy - DevoPS
Nesco Resource, LLC —New Haven, CT
- $120 - $200 a day
- On call
- Computer Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Technical Program Manager
Presco Engineering —New Haven, CT
- $115,000 - $145,000 a year
- Full-time
- 5 years
- Engineering
- Travel
- Paid holidays
- Disability insurance
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IT Manager
SCS Direct Inc. —Shelton, CT
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Computer science
- Health savings account
- Health insurance
Quick Apply
Software Support Engineer
Trumpf —Farmington, CT
- Full-time
- CAD
- System design
- Mid-level
SAP S/4 Test Lead
bluewaveSELECT —Bridgeport, CT
- $60 - $90 an hour
- Full-time
- Hybrid work
- Management
- Senior level
- Leadership
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Power BI Reporting & Analytics Consultant
Brooksource —Wallingford, CT
- Up to $40 an hour
- Contract
- Computer Science
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
AI Data Quality Specialist - AI Trainer
DataAnnotation —Bridgeport, CT
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
SAP S/4 Business Analyst
bluewaveSELECT —Bridgeport, CT
- $70 - $100 an hour
- Temporary
- Mid-level
- In-person
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software jobs near Hamden, CT

Hybrid Data Analyst in Southington, CT

Company Confidential -
Southington, CT

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Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

Performance dashboard reports
Data integrity assurance
Data quality checks
Dashboard development
Data visualization software proficiency
Data Integration (Data management)
Data mining
Text mining tools
Call center experience
Visual storytelling
Presentations for conferences or internal meetings
Business intelligence report generation
Dashboard creation support
SQL
Business intelligence tools
Sentiment analytics
Data quality monitoring
Requirements analysis
AI-driven automation
Business requirements
Research findings presentation
Database software proficiency

Full Job Description

Hybrid Data Analyst in Southington, CT – Contact Center Analytics & Conversational Intelligence (BPO)

Overview

We are seeking a Data Analyst to support a BPO contact center environment servicing multiple clients. The role focuses on transforming complex interaction and performance data into clear, actionable insights. Candidates must have strong experience building Tableau dashboards, mining data from conversational intelligence platforms, and working directly with clients to gather requirements, interpret results, and present insights that drive measurable improvements in customer experience and operational performance.

Key Responsibilities

Design, build, and maintain interactive Tableau dashboards that communicate trends, performance metrics, and actionable insights
Analyze structured and unstructured data from conversational intelligence tools (e.g. CallMiner, Genesys, contact center transcripts, QA data, sentiment, topic modeling, agent performance metrics)
Perform data mining and pattern analysis to uncover trends, anomalies, and opportunities for improvement
Partner with business stakeholders (Operations, QA, IT, Marketing) to understand requirements and define meaningful KPIs
Translate complex analytical findings into clear narratives and visual insights that inform decision-making
Ensure data accuracy, consistency, and reliability across reports and dashboards
Automate recurring reports and dashboards to improve efficiency and scalability
Support ad hoc analysis and deep-dive investigations related to customer behavior, agent performance, and operational outcomes
Continuously improve dashboard usability, performance, and visual storytelling

Required Qualifications

Bachelor’s degree in Data Analytics, Statistics, Business, Computer Science, or a related field (or equivalent experience)
3+ years of experience as a Data Analyst or similar role
Advanced experience building dashboards and reports in Tableau
Hands-on experience with data mining and analysis using conversational intelligence platforms
Strong SQL skills and experience working with large datasets
Ability to analyze both quantitative and qualitative data (including text-based data)
Experience working in customer service, contact center, or CX analytics environments
Familiarity with AI-driven analytics, sentiment analysis, and speech/text analytics
Experience integrating data from multiple sources (e.g., CRM, telephony, QA systems, WFM, CI platforms)
Knowledge of data visualization best practices and storytelling techniques
Strong attention to detail and data quality standards
Excellent communication skills with the ability to present insights to diverse audiences

What Success Looks Like

Dashboards are intuitive, trusted, and widely used by clients and other key stakeholders
Insights lead to measurable improvements in customer experience, quality, or efficiency
Complex data is consistently transformed into clear, actionable intelligence
Support Quarterly Business Reviews (QBRs), performance reviews, and ad hoc client presentations

This is a full-time, hybrid position (three days in-office and two days remote) based in Connecticut.

Candidates must reside within a reasonable commuting distance of our Southington, CT office.

Salary is commensurate with experience.

***WE ARE UNABLE TO SPONSOR ANY RESIDENCY APPLICATIONS AT THIS TIME***

EEO Statement:

We are an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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Refine Your Search

software jobs in Hamden, CT

Hybrid Data Analyst in Southington, CT

Technical Service and Order Fulfillment Associate

Assistive Technology Assessment Coordinator

Solutions Architect (Adobe Experience Manager) - 5 days onsite in the first month

Software Engineer - AI Trainer

Software Engineer

Software Support Engineer

Software Engineer, Platform - New Haven, CT, USA

Mobile Software Engineer - Req# 606

SAP S/4 Integration/Development Lead

Backend Software Engineer - AI Trainer

Staff Software Engineer - AI Trainer

Dummy - DevoPS

Technical Program Manager

IT Manager

Software Support Engineer

SAP S/4 Test Lead

Power BI Reporting & Analytics Consultant

AI Data Quality Specialist - AI Trainer

SAP S/4 Business Analyst

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