Healthcare IT Systems Administrator
Primary Offices: Big Rapids and Grand Rapids, Michigan
Position Type: Full-Time | On-Site
Service Area: Big Rapids, Reed City, Stanwood, and Grand Rapids
Travel Required: Regular travel between seven clinical sites is an essential function of this position. A valid driver's license and reliable transportation are required.
About Us
We are a physician-owned, multi-entity healthcare organization operating seven clinical sites throughout West Michigan, including four primary care clinics, two ambulatory surgery centers, and one pain management practice.
We are seeking a dedicated, full-time Healthcare IT Systems Administrator to serve as the primary in-house IT resource for our affiliated healthcare organizations. This individual will oversee the technology needs of all seven clinical sites while partnering with leadership to maintain a secure, reliable, and efficient technology environment.
As our organization continues to modernize, we are investing in a cloud-first technology strategy by transitioning away from traditional on-premise servers and infrastructure. Our technology environment includes Google Chrome Enterprise and/or Microsoft Intune for endpoint and identity management, Cisco Meraki networking, and cloud-based technologies that support our clinical and business operations.
This position offers a unique opportunity for an experienced healthcare IT professional who enjoys taking ownership of an organization's technology environment from end to end. Rather than supporting multiple unrelated clients, you will become an integral member of our healthcare team, building relationships with physicians, providers, and staff while helping shape the future of technology across our organization.
This is a hands-on position requiring regular travel between all clinical sites. The ideal candidate has prior healthcare IT experience, enjoys solving technical challenges, works well independently, and understands the importance of minimizing technology disruptions in a patient care environment.
Position Summary
The Healthcare IT Systems Administrator serves as the organization's primary in-house IT professional and is responsible for the day-to-day administration, maintenance, security, and support of technology systems across all seven clinical sites.
This position provides end-user support, maintains network and cloud infrastructure, supports healthcare applications, manages technology vendors, oversees cybersecurity initiatives, and helps ensure compliance with HIPAA and industry best practices.
The successful candidate will work closely with physicians, leadership, and staff to maintain a secure, reliable, and efficient technology environment while helping guide the organization's continued transition to a modern, cloud-first infrastructure.
Essential Duties and ResponsibilitiesEnd User Support
- Provide on-site and remote technical support for physicians, providers, and staff across seven clinical sites.
- Troubleshoot computers, laptops, printers, scanners, phones, and other technology equipment.
- Install, configure, deploy, and maintain workstations, laptops, monitors, docking stations, and peripheral devices.
- Create, modify, and deactivate user accounts, email accounts, passwords, and multi-factor authentication.
- Support employee onboarding and offboarding.
- Respond promptly to technical issues to minimize disruption to patient care.
Network & Infrastructure
- Maintain wired and wireless network infrastructure across all locations.
- Support firewalls, switches, wireless access points, VPNs, internet connectivity, and network security.
- Monitor network performance and proactively identify and resolve issues.
- Coordinate with internet service providers and technology vendors during outages, upgrades, and installations.
- Assist with infrastructure planning and future technology initiatives.
Cloud Technologies & Endpoint Management
- Administer the organization's cloud-based productivity, collaboration, identity, and endpoint management platforms.
- Manage user accounts, licensing, access controls, and security policies.
- Configure and support cloud-based endpoint management using Google Chrome Enterprise, Microsoft Intune, or similar enterprise management solutions.
- Assist with ongoing cloud migration initiatives as the organization continues moving away from traditional on-premise infrastructure.
- Support endpoint security and policy management.
Healthcare Technology
- Support electronic medical record (EMR) systems and other healthcare applications.
- Support digital X-ray systems, PACS, DICOM connectivity, and related imaging technology.
- Troubleshoot connectivity involving medical equipment, scanners, label printers, signature pads, and other clinical technology.
- Coordinate with EMR, PACS, imaging, and other third-party healthcare technology vendors to resolve technical issues.
- Assist with implementation of new technology solutions that improve clinical workflows and operational efficiency.
Cybersecurity & Compliance
- Maintain security practices consistent with HIPAA requirements.
- Monitor endpoint protection, backups, access controls, security alerts, and overall system health.
- Assist with Security Risk Assessments (SRA), cyber insurance requirements, compliance documentation, and vendor security reviews.
- Maintain disaster recovery and business continuity procedures.
- Participate in security incident response and remediation efforts.
Vendor & Asset Management
- Manage relationships with technology vendors and service providers.
- Maintain inventory of computers, networking equipment, software licenses, and other technology assets.
- Research and recommend hardware and software purchases.
- Assist leadership with technology planning, budgeting, and long-term IT strategy.
Required Qualifications
- Minimum of 3-5 years of IT experience supporting physician practices, ambulatory surgery centers, hospitals, or other healthcare organizations.
- Demonstrated understanding of HIPAA Security Rule requirements and healthcare cybersecurity best practices.
- Experience supporting electronic medical record (EMR/EHR) systems.
- Experience administering Microsoft 365, Google Workspace/Chrome Enterprise, or similar cloud-based productivity and endpoint management platforms.
- Strong knowledge of Windows operating systems, networking, wireless infrastructure, VPNs, printers, and endpoint management.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and customer service abilities.
- Ability to prioritize multiple requests in a fast-paced healthcare environment.
- Ability to work independently with minimal supervision.
- Valid driver's license and reliable transportation.
- Ability and willingness to travel regularly between all clinical locations.
Preferred Qualifications
- Experience with Google Chrome Enterprise, Microsoft Intune, Microsoft Entra ID, or similar cloud endpoint management platforms.
- Experience with Cisco Meraki, Ubiquiti, or similar enterprise networking solutions.
- Experience supporting multi-site healthcare organizations.
- Experience supporting digital imaging systems, PACS, or DICOM environments.
- Knowledge of cybersecurity, disaster recovery, and business continuity planning.
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, Google, or equivalent certifications.
Technology Environment
The successful candidate will support technologies that may include:
- Cloud-based endpoint management (Google Chrome Enterprise and/or Microsoft Intune)
- Microsoft 365 and cloud productivity platforms
- Windows workstations and laptops
- Cisco Meraki and/or Ubiquiti networking equipment
- Electronic medical record (EMR) systems
- Digital X-ray, PACS, and DICOM imaging systems
- Printers, scanners, label printers, signature pads, and other clinical peripherals
- VPN and wireless networks
- Endpoint protection, backup, and disaster recovery solutions
What We Offer
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Retirement plan with employer match.
- Paid time off and paid holidays.
- Mileage reimbursement for travel between office locations.
- Opportunities for continuing education and professional development.
- The opportunity to play a key role in supporting physicians, staff, and patients while helping shape the future of technology across a growing healthcare organization.
Work Environment
This is not a desk-only IT position. The Healthcare IT Systems Administrator is expected to work on-site throughout our organization, providing hands-on technical support to physicians and staff at all seven clinical sites. Regular travel between locations is required. Occasional early morning, evening, weekend, or emergency support may be necessary to minimize disruptions to patient care.
We are an equal opportunity employer and are committed to creating a professional, respectful, and collaborative workplace.
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
Location:
- Big Rapids, MI 49307 (Required)
Willingness to travel:
Work Location: In person
