Top 498 Software Jobs in Gainesville, Ga

Senior Service Desk Technician (Tier 2 – MSP)
Snap Tech IT, LLC —Cumming, GA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
1d
AWS Solutions Architect
IDR Inc. —Suwanee, GA
- $90 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Senior Data Scientist - AI Trainer
DataAnnotation —Georgia
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- 3 years
- Flexible schedule
Quick Apply
8d
Cybersecurity Technical Writer - AI Trainer
DataAnnotation —Georgia
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
11d
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Georgia
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
8d
Software Developer
KET Systems —Cumming, GA
- Email
- Computer science
- Computer Science
- Mid-level
Web Developer
KET Systems —Cumming, GA
- Email
- Computer Science
- Mid-level
- 3 years
Software Engineer
KET Systems —Cumming, GA
- Email
- Computer science
- Computer Science
- 5 years
Software Developers
Sunlight Technologies Inc —Suwanee, GA
- $130,000 a year
- Full-time
- Computer Science
- Mid-level
- SQL
- Referral program
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Gainesville, GA
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
5d
WebEOC / EOC Application Administrator - Atlanta, GA/Hybrid
Software Technology Inc —Georgia
- Extended hours
- Hybrid work
- Computer science
- 6 years
- Computer Science
Quick Apply
Penetration Tester (Ethical Hacker) - AI Trainer
DataAnnotation —Georgia
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
11d
Computer programmer/analyst
Cognial Technologies —Cumming, GA
- System design
- Mid-level
- Office
Programmer Analyst
KET Systems —Cumming, GA
- Email
- System design
- Mid-level
- Office
Systems Engineer I - Hybrid Schedule
Mansfield Energy —Gainesville, GA
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Research
Web Developer
m2M Strategies —Buford, GA
- Google Workspace
- Mid-level
- JavaScript
AI Engineer I
QTS Data Centers —Suwanee, GA
- Email
- Azure
- Computer Science
- Bachelor of Science
4d
Software Engineer
RPA Technology —Cumming, GA
- Computer Science
- 5 years
- Bachelor of Science
Java/J2EE Developer I
Windsun Technologies —Cumming, GA
- Computer Science
- System design
- Mid-level
Business Systems Analyst
KET Systems —Cumming, GA
- Email
- Mid-level
- Office

I want to receive the latest job alert for software in gainesville, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software jobs near gainesville, ga

Senior Service Desk Technician (Tier 2 – MSP)

Snap Tech IT, LLC -
Cumming, GA

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Serving clients
Technical documentation
Windows
Driver's License
Customer support ticket management
IP networking
Ticketing system technical support

Full Job Description

Senior Service Desk Technician (Tier 2 – MSP)

Location: Cumming, GA
Type: Full-Time | In Office
Schedule: Monday–Friday, 7:50am–5:00pm
Salary Range: $60,000–$70,000 (based on experience)

Snap Tech IT is hiring a Senior Service Desk Technician to serve as a primary escalation point for complex client issues in our Managed Service Provider (MSP) environment. This role is designed for technicians already operating at a Tier 2 level who are comfortable owning advanced troubleshooting from start to finish.

This is not an entry-level help desk role and not a junior training position.

Important – Please Read Before Applying

You will struggle in this role if your experience is limited to:

Tier 1 help desk or password-reset work
Home labs, self-study, or classroom-only experience
Supporting a single internal environment with low ticket volume

We are looking for a technician who already understands the pace, accountability, and problem-solving depth required in an MSP or similarly demanding service desk environment.

What You’ll Do

Act as a Tier 2 escalation resource for complex technical issues
Provide remote technical support to multiple business clients in a B2B MSP environment
Troubleshoot and resolve advanced issues involving:
Windows 10/11
Microsoft 365 (Exchange, Azure AD basics)
Active Directory (users, groups, GPO awareness)
Networking fundamentals (DNS, DHCP, TCP/IP)
Own tickets through resolution, not just handoffs
Perform technical triage and determine issue severity and root cause
Use ConnectWise Automate and our ticketing system to manage work
Support endpoint security tools, email security, MDM, and related platforms
Create and maintain clear documentation in IT Glue
Collaborate with other technicians and escalate only when appropriate
Participate in a rotating after-hours on-call schedule
Occasionally travel onsite to client locations (valid driver’s license required)

What We’re Looking For

You are someone who:

Regularly handles escalated or non-routine tickets
Is comfortable troubleshooting issues where the answer isn’t obvious
Can manage multiple priorities in a fast-paced queue
Communicates clearly with non-technical end users
Takes ownership and follows issues through to resolution
Values documentation, process, and accountability
Understands MSP expectations around responsiveness and efficiency

Required Qualifications

3–5 years of IT support experience (Service Desk, Technical Support, MSP preferred)
Demonstrated Tier 2 troubleshooting experience
Strong working knowledge of:
Windows OS
Microsoft 365
Active Directory
Solid understanding of networking fundamentals
Experience working from a ticket queue and documenting work thoroughly
Strong customer service and communication skills

Strongly Preferred (Not Required)

Prior MSP experience
Experience with ConnectWise, RMM tools, or similar platforms
Exposure to virtualization (VMware or similar)
Security tooling or firewall exposure
Microsoft or CompTIA certifications

About Snap Tech IT

Since 2001, Snap Tech IT has provided managed IT services to businesses across Atlanta, Phoenix, and San Francisco. We are a process-driven MSP that values curiosity, accountability, and continuous improvement. Our technicians take pride in solving real problems and delivering consistent, high-quality service to our clients.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

What ticketing system(s) have you used, and approximately how many tickets did you handle on an average day?
This is a full‑time, in‑office role in Cumming, GA (Monday–Friday). Please confirm your availability.
Briefly describe your IT support experience, including the type of environment(s) you supported (MSP, internal IT, service desk) and the level of issues you primarily handled (Tier 1, Tier 2, escalations, etc.).
Describe the most complex Microsoft 365 issue you personally resolved end to end without escalation. Include what was broken, how you diagnosed the root cause, and what ultimately fixed it.
Describe a ticket that was escalated to you because Tier 1 could not resolve it. What symptoms were reported, what troubleshooting had already been attempted, how you identified the root cause, and what ultimately resolved the issue?

Experience:

IT Support/ Help Desk: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

software jobs in gainesville, ga

Senior Service Desk Technician (Tier 2 – MSP)

AWS Solutions Architect

Senior Data Scientist - AI Trainer

Cybersecurity Technical Writer - AI Trainer

Senior Quantitative Analyst - AI Trainer

Software Developer

Web Developer

Software Engineer

Software Developers

Geek Squad Agent (Retail Store)

WebEOC / EOC Application Administrator - Atlanta, GA/Hybrid

Penetration Tester (Ethical Hacker) - AI Trainer

Computer programmer/analyst

Programmer Analyst

Systems Engineer I - Hybrid Schedule

Web Developer

AI Engineer I

Software Engineer

Java/J2EE Developer I

Business Systems Analyst

I want to receive the latest job alert for software in gainesville, ga

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected