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Customer Success Manager
Digioh —Remote
- $80,000 - $100,000 a year
- Full-time
- Google Workspace
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
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Customer Success Manager
Digioh —Remote
Proven track record in driving product adoption through with a coach's mentality. Experience developing training or educational content for a variety of…
$80,000 - $100,000 a year
Quick Apply
2d

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Customer Success Manager

Digioh
Remote

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Google Workspace
Customer relationship building
Interpersonal skills
Phone communication
Account development
E-commerce
Asana
Managing clients in a customer support role
Team development
Customer engagement
Project management software
Managing projects
Video conferences (communication methods)
HubSpot
Analytics

Full Job Description

Digioh is seeking a Customer Success Manager who is passionate about providing the best experience to customers who are optimizing their website conversions and acquisition with Digioh. This is a great opportunity for someone with a passion for customer success and aptitude for learning new technology.

Ideal candidates will have a previous background in eCommerce or email markting, or serving as a trusted advisor for your customers at previous SaaS platforms. We are interested in people who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve problems for customers using software at scale.

This role is responsible for working with a select group of Digioh's largest customers, building and establishing a strong relationship with the customer that results in continued and further adoption of the Digioh platform.

Job Responsibilities

Facilitate customer success and growth throughout the customer lifecycle.
Supporting a rapidly growing customer base while balancing an innate growth-mindset with a customer-centric approach is crucial for success in this role.
Become the trusted advisor to our customers, recommending best practices oriented towards the customer's goals and industry standards, holding quarterly business reviews on a regular basis, and ensuring accountability is held in the customer relationship with Digioh.
Deliver actionable insights, tasks, and strategic recommendations to the Customer Success, Support, and product/Egnineering teams at Digioh, working in a highly collaborative organization.
Advance Digioh's customers to stellar scores on both CSAT and NPS, leading those customers towards the path of becoming a tried and trusted "Digioh evangelist" in the market.
Proven track record of preventing churn, hitting churn=prevention revenue targets, and upsell revenue targets.

Requirements

2+ years of customer-facing experience with a track record for building and nurturing relationships and problem solving.
Strong analytical skills, including experience with Google Workplace, Asana and HubSpot.
Proven track record in driving product adoption through with a coach's mentality.
Excellent organization, project management skills and communication skills via phone, video conference and email.
Able to adapt in a quickly changing environment.
Track record managing customer relationships through HubSpot.
Experience developing training or educational content for a variety of audiences is a plus.
Self-starter who thrives in both collaborative and autonomous environments.

Desired Skills

Experience developing training or educational content for a variety of audiences is a plus.
Experience in eCommerce, specifically the Shopify or Magento ecosystem, or with email marketing or onsite CRO for eCommerce brands is a big added plus!

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: Remote

Quick Apply

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