Description:
Surgery Scheduler and Patient Experience Consultant
Midwest Facial Plastics Surgery
This isn't a typical scheduling role. It's a career opportunity at the intersection of luxury service, healthcare, and aesthetic medicine — where your organizational talent and people skills directly shape life-changing patient experiences. Midwest Facial Plastics Surgery has served the region for several decades as a physician-owned practice built on integrity, excellence, and genuine relationships. We're growing, and we're looking for someone exceptional to grow with us.
What You'll Do
You'll be the concierge of our surgical experience — the trusted guide patients rely on from their first call through post-operative care. This is a consultative, high-impact role where no two days look the same.
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Own the end-to-end surgical scheduling experience, coordinating seamlessly across patients, surgeons, hospitals, and surgery centers
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Serve as the primary relationship point for patients navigating facial plastic surgery procedures — bringing warmth, clarity, and confidence to every interaction
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Consult patients on procedure logistics, timelines, and next steps with a polished, informed presence
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Manage prior authorizations, insurance verification, and demographic accuracy with precision
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Collect cosmetic procedure payments at time of booking and handle financial conversations with professionalism
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Document and maintain scheduling records in the practice management system
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Stay sharp on evolving insurance requirements and industry best practices
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Contribute to a high-performing team that values both individual excellence and collective success
Who Thrives Here
Our strongest candidates often come from one of two worlds — and sometimes both:
Healthcare: Surgical or specialty scheduling, medical office coordination, or clinical operations where accuracy and speed are non-negotiable.
Luxury/Aesthetics: High-end hospitality, medical spa or cosmetic clinic client services, beauty industry consultation, or premium retail — where the experience is the product.
If you've ever been told you're the person who makes things look effortless while quietly managing ten things at once, this role was built for you.
What We're Looking For
Required:
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Bachelor's degree in Healthcare, Business, Marketing, or a related field — or 4+ years of relevant healthcare scheduling experience
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Confident, polished communicator comfortable with patients, physicians, and executive-level contacts
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Tech-savvy: fluency with EHR systems, Microsoft Outlook, Teams, and multi-line phone systems
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Proven ability to prioritize and perform in a fast-paced, high-interruption environment
Preferred:
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Background in aesthetics, cosmetic surgery, or luxury client services
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Experience with consultative or high-value service conversations (including financial discussions)
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A presence that makes patients feel cared for and confident — from first call to final follow-up
What You'll Gain
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A role with real meaning. Patients come to us at meaningful moments in their lives. Your work matters.
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A schedule that respects your time. Monday–Friday, 8am–5pm. Paid holidays. Flexibility in time off utilization. No weekends, no on-call.
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A culture built on mentorship. We invest in people — especially those building expertise in our specialty. You'll have experienced colleagues, clear pathways, and a team that genuinely wants to see you succeed.
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A workplace that's been around for a reason. Over a century of physician-owned, community-rooted care means stability, values, and a reputation worth being part of.
Requirements:
Midwest Culture
As a physician-owned practice serving our communities for over 110 years, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient-focused and relationship-based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.
Mentorship and Career Growth
At Midwest Facial Plastics, we are deeply committed to the growth and success of our team members, particularly those who are new to our organization. We take pride in fostering a collaborative environment that embraces individuals with varying levels of experience and tenure. We have a focus on knowledge sharing and mentorship, enabling everyone to learn, grow, and excel together. We believe in the power of teamwork and are dedicated to supporting and empowering each member of our team.
Work/Life Balance
At Midwest, we place a high value on work-life balance. We offer a consistent Monday-Friday schedule from 8 am to 5 pm with paid holidays and a flexible PTO policy to prioritize your well-being. Our goal is to foster a supportive environment where you can thrive both personally and professionally.
Midwest Facial Plastics Surgery is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.
