Top 17399 Sr customer experience analyst Jobs

Demand Planning Analyst
Enerco Group Inc —Cleveland, OH
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
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Sr. Analyst, Customer Collaboration
Novolex —Lake Forest, IL
- $83,000 - $139,000 a year
- Full-time
- Sales
- Customer service
- 5 years
- Wellness program
- Paid parental leave
12d
Senior Data Analyst - Banking & Customer Analytics
Brooksource —Chicago, IL
- $50 - $53 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
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Sr. Quality Control Analyst
Pace Analytical Life Sciences —Waltham, MA
- $35 - $50 an hour
- Full-time
- English
- Master's degree
- Bachelor's degree
- Wellness program
- Health savings account
Sr Principal Data Management Analyst/Configuration Analyst
Northrop Grumman —Rolling Meadows, IL
- $108,400 - $162,600 a year
- Overtime
- Military
- Computer literacy
- Master's degree
- Paid holidays
- Disability insurance
Customer Success Operations Analyst
OpenSesame —Remote
- $110,000 - $120,000 a year
- Remote
- Mid-level
- Leadership
- Health insurance
- Dental insurance
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Program Analyst FEDERAL EXPERIENCE REQUIRED
Business Management Associates, Inc. —Washington, DC
- Full-time
- Mid-level
- Databases
- Analysis skills
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Customer Experience Analyst
Philips —Nashville, TN
- $98,000 - $156,000 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
Business & Data Analyst
Intellyk INC —Atlanta, GA
- $90,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
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Sr. Customer Insight Analyst
Business Processing Solutions —Philadelphia, PA
- $75,000 - $95,000 a year
- Full-time
- Hybrid work
- Inventory management
- 5 years
- Mid-level
- Paid jury duty
- Health savings account
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Senior Analyst
Movate —Remote
- Mid-level
- Analysis skills
- Experience equivalent to degree accepted
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Business Solutions Analyst II - Programs
Goldbelt, Inc. —Remote
- $112,700 - $137,750 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Profit sharing
- Health insurance
8d
Insights Analyst
Quid —Remote
- $85,000 - $95,000 a year
- Full-time
- Remote
- Mid-level
- Business development experience
- Bachelor's degree
- Wellness program
- Paid parental leave
Quick Apply
Workforce & Talent Insights Analyst
Ocean Spray Cranberries, Inc. —Middleboro, MA
- $65,000 - $89,430 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Sr. Operations Analyst
Maxor National Pharmacy Services, LLC —Remote
- Full-time
- Microsoft Access
- Microsoft Outlook
- 5 years
- AD&D insurance
- Disability insurance
Quick Apply
Sr Analyst, Global Customer Service
Baxter —Deerfield, IL
- $80,000 - $110,000 a year
- Weekends as needed
- Bilingual
- HIPAA
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Senior Client Delivery Analyst
Solovis —Remote
- Remote
- Continuous improvement
- Senior level
- Communication skills
Quick Apply
Sr. Technical Business Analyst and Customer Product Owner-FLEX/CONTRACTOR
Toshiba Global Commerce Solutions - External —Durham, NC
- Contract
- English
- Research
- Travel
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Data Analyst
US Federal Solutions —Remote
- $85,754.41 - $100,000.00 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- AD&D insurance
- Disability insurance
Quick Apply
Support Operations Data Analyst
Harvey —Remote
- $112,000 - $168,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- SQL
- Health insurance
- Dental insurance

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Demand Planning Analyst

Enerco Group Inc -
Cleveland, OH

Quick Apply

Job Details

Full-time
$50,000 - $70,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Power BI
MRP
Bachelor's degree
Attention to detail
Process management
Analytics

Full Job Description

EGI offers a unique working environment which encourages growth, rewards achievements, and provides opportunities to individuals who want to make a difference. We are a tight-knit community of fun and energetic people working together in exciting ways to create innovative products and provide the ultimate customer experience.

How do we have fun?

Annual offsite Christmas party
Offsite picnic
Tickets to sporting events including Guardians & Browns games
Ice Cream Trucks
Hot Dog and Taco Trucks
Annual Golf Outing
Lunch with President & Senior Leadership
Corn Hole Challenges
After 5:00 pm gatherings
Office baby and wedding celebrations
Office lunches and pot lucks

What perks do we offer at EGI?

Eligible for yearly discretionary bonus and pay increase
4% Salary contribution to 401(k)
10 Paid Holidays per year
Competitive Paid Time Off - 3 weeks after 1 year of employment
Volunteer Time Off
$10k of Basic Life Insurance and company paid Short Term Disability/Long Term Disability
Tuition Assistance
Employee Assistance Program
Competitive rates for medical, dental, and vision

Description of Job:

The Demand Planning Analyst, reporting to the SO&P Manager, will facilitate the demand planning process and is responsible for management of the daily and weekly demand planning functions. The position will provide significant and detailed review of customer demand, item availability, forecast performance, and item trend analysis. In addition, it will include the preparation and distribution of vital reports for the organization that impact customer relationship management. An ideal candidate has proven experience in data analysis, demand or supply planning, and supply chain activities. The team member will be a critical voice on the supply chain team, providing key context and perspective for customer/item demand decision making.

Essential Duties & Responsibilities:

Works in coordination with team on the annual & monthly EGI forecast development.
Executes various tasks related to alignment of the demand plan to the EGI forecast.
·Coordinates with Supply Planning on the initial demand plan as well as updates/changes to the plan.
·Assists in the monthly S&OP process, facilitates demand planning meetings and executes any new actions related to the demand plan.
Provides short term demand plan updates in the weekly S&OE meeting.
Manages the processes and guidelines related to lead-time management, inventory allocation, and demand management for customer orders and forecasts.
Works closely with CSR’s and Sales on demand planning and forecasting activities.
Reviews item availability of all finished goods and provides/updates item status/availability reports.
Works closely with Customer Fulfillment Specialist on specific customer and item allocation needs.
Reviews Master Production Schedule (MPS), OEM Container Plans, Transfer Orders, etc. to determine item flow and availability timing.
Communicates and provides feedback on item availability to EGI team members as requested.
Provides/updates reports that analyzes customer item forecast to actual customer demand.
Notifies Supply Planning of item quantity gaps and works together to align on any revisions to the supply plan.
Performs root cause analysis of demand issues to determine best solution.
Escalates complex demand issues to management for further discussion and resolution.
Support product life-cycle/profile management

Education & Experience:

Bachelor’s degree in Supply Chain Management, Business, Analytics, Communication, or related area of study
ERP and MRP systems experience preferred but not required
2+ years of analytical experience
Experience in demand planning and/or supply chain functions preferred

Job Knowledge, Skills & Abilities:

Attention to detail skills
Analytical and problem-solving abilities
Strong customer service orientation
Ability to analyze vast data sets and produce clear reporting based on intended objective
Proficiency in all Microsoft Office Programs; high level of proficiency in Excel, PowerPoint, and PowerBI
Effective project management skills and the ability to prioritize and organize multiple assignments
Ability to work independently as well as collaboratively across multiple departments
Effective in making business decisions quickly and independently
Strong written and oral communication skills

Please be advised that Enerco Group Inc. is a smoking-free environment. All prospective employees will be subjected to a pre-employment nicotine/drug screen and background check. In addition, all candidates must be authorized to work in the United States, without sponsorship.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work on-site 4 days per week with the option to work 1 day remote after 90 days, as this is not a remote position?
Are you a smoker or nicotine user?
Are you comfortable managing and mining large amounts of data in Microsoft Excel? Explain your comfort level with pivot tables. Explain your experience with SQL Queries.

Education:

Bachelor's (Preferred)

Experience:

Analytics: 2 years (Preferred)

Ability to Commute:

Cleveland, OH 44135 (Required)

Work Location: In person

Quick Apply

Refine Your Search

sr customer experience analyst jobs

Demand Planning Analyst

Sr. Analyst, Customer Collaboration

Senior Data Analyst - Banking & Customer Analytics

Sr. Quality Control Analyst

Sr Principal Data Management Analyst/Configuration Analyst

Customer Success Operations Analyst

Program Analyst FEDERAL EXPERIENCE REQUIRED

Customer Experience Analyst

Business & Data Analyst

Sr. Customer Insight Analyst

Senior Analyst

Business Solutions Analyst II - Programs

Insights Analyst

Workforce & Talent Insights Analyst

Sr. Operations Analyst

Sr Analyst, Global Customer Service

Senior Client Delivery Analyst

Sr. Technical Business Analyst and Customer Product Owner-FLEX/CONTRACTOR

Data Analyst

Support Operations Data Analyst

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