Top 263 Sr program representative Jobs in Monroeville, Pa

Customer Contact Center Trainer II
Duquesne Light —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Continuous improvement
Senior Structural Engineer (Manufacturing/Modular Construction)
Beacon Modular —Coraopolis, PA
- Full-time
- Background check
- Construction site
- Bachelor of Science
- AD&D insurance
- Paid holidays
Quick Apply
Wellness Director/Director of Nursing LPN
The Residence at Whitehall —Pittsburgh, PA
- From $75,000 a year
- On call
- Nursing
- English
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Showroom Manager
Ferguson Enterprises, LLC —Pittsburgh, PA
- $4,124.70 - $9,075.00 a month
- Urgently hiring
- Mid-level
- Residential
- 3 years
- Paid parental leave
- Health insurance
Health Services Coordinator
The Haven at North Hills Senior Residence —Pittsburgh, PA
- $70,000 - $72,000 a year
- Full-time
- Background check
- RN License
- Customer service
- Health savings account
- AD&D insurance
Quick Apply
Senior Construction Management Representative
Golden Wolf, LLC —Pittsburgh, PA
- $115,000 - $130,000 a year
- Weekends as needed
- Civil engineering
- Construction site
- English
- Paid holidays
- Disability insurance
Quick Apply
3d
ODP Business Development Specialist
Miracle Makers Home Care —Pittsburgh, PA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Mileage reimbursement
- Paid holidays
Quick Apply
10d
Licensed Practical Nurse
Baptist Senior Family —Pittsburgh, PA
- Part-time
- Nursing
- Vital signs
- Mid-level
- Free parking
- 403(b) matching
Quick Apply
Customer Relationship Specialist
Microbac —Warrendale, PA
- Full-time
- Word processing
- Pass drug screening
- Laboratory experience
- Wellness program
- Paid holidays
Quick Apply
Field Sales Representative(W-2, Uncapped Commission) - Pittsburgh, PA
Selleck Chemicals LLC —Pittsburgh, PA
- $60,000 - $100,000 a year
- 8 hour shift
- Mid-level
- University
- In-person
- Flexible schedule
Quick Apply
1d
Sr Engineer (Medical Device Reliability)
Fresenius Kabi —Warrendale, PA
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Bachelor of Science
- Engineering
- Wellness program
- Paid holidays
Vice President, Fiduciary
BNY —Pittsburgh, PA
- Full-time
- 6 years
- Office
- Business development experience
Sales Associate Blufox Mobile - Fox Chapel
Blufox Mobile —Fox Chapel, PA
- $18 - $35 an hour
- Weekends as needed
- High school diploma or GED
- Reliable transportation
- Ability to stand for extended periods
- Paid training
- Health insurance
Quick Apply
Medication Aide
Baptist Senior Family —Pittsburgh, PA
- Online Application
- Older adults
- Communication skills
- Entry level
- Free parking
- 403(b) matching
Quick Apply
Outside Sales Rep
Parksite —Pittsburgh, PA
- $85,000 - $95,000 a year
- Full-time
- Background check
- Microsoft Excel
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Quick Apply
3d
Sales Associate Blufox Mobile - Pleasant Hills
Blufox Mobile —Pleasant Hills, PA
- $18 - $35 an hour
- Weekends as needed
- High school diploma or GED
- Reliable transportation
- Ability to stand for extended periods
- Paid training
- Health insurance
Quick Apply
CDL Driver
Baptist Senior Family —Pittsburgh, PA
- Online Application
- Clean driving record
- Mid-level
- CDL
- Free parking
- 403(b) matching
Quick Apply
Real Estate Representative - Sr Real Estate Project Specialist
FedEx —Moon Township, PA
- $5,424.03 - $11,309.65 a month
- Full-time
- Hybrid work
- Engineering
- Communication skills
- Entry level
6d
Administrative Analyst / Executive Assistant to the Clerk
U.S. Courts —Pittsburgh, PA
- $56,216 - $100,391 a year
- Online Application
- Background check
- Microsoft Excel
- Pass drug screening
- Travel reimbursement
- Paid holidays
Executive Assistant
McKinsey & Company —Pittsburgh, PA
- Computer literacy
- Mid-level
- Office

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Customer Contact Center Trainer II

Duquesne Light -
Pittsburgh, PA

Apply Now

Job Details

Full-time

Qualifications

Coaching
Mentoring
Stakeholder management

Full Job Description

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

The Customer Contact Center Trainer II is responsible for designing, delivering, and evaluating training programs that equip customer service representatives with the skills, knowledge, and behaviors required to deliver an exceptional customer experience. This role supports onboarding, continuous learning, performance improvement, and process updates within the contact center. This position will report to the Sr. Manager, Customer Contact Center and Service Excellence.

Key Responsibilities:

Training Delivery

Facilitate CSR continuous education, contact center change management and support related enterprise ongoing training sessions (classroom, virtual, and on-the-job).
Deliver training on customer service skills, systems, products, policies, and processes.
Use engaging training techniques to enhance learning retention and participation.

Curriculum Development

Update training materials, modules, job aids, and assessments.
Ensure content reflects current processes, systems, and company standards.
Partners with instructional design team and subject matter experts to aid in design and build to launch engaging and effective training programs that support adult learner’s needs-maintaining accuracy of training materials.

Performance Support

Monitor trainee performance and provide coaching and feedback.
Identify skill gaps and recommend targeted training interventions.
Support quality improvement initiatives and reinforce best practices.

Evaluation & Reporting

Assess training effectiveness through evaluations, assessments, and performance metrics.
Track and report on training completion, effectiveness, and ROI indicators.
Continuously improve training programs based on feedback and results.

Stakeholder Collaboration

Work closely with operations managers, quality teams, and leadership to align training with business goals.
Participate in calibration sessions to ensure consistency in service delivery.

Required Skills & Competencies

Strong communication and presentation skills
Ability to simplify complex information for diverse audiencesCoaching and mentoring capabilities
Knowledge of customer service best practices
Adaptability in a fast-paced environment
Strong organizational and time management skills
Analytical thinking and problem-solving ability

Qualifications

Bachelor’s degree (or equivalent experience) preferred
5+ years training, coaching, or facilitation experience required
2–4+ years of experience in a contact center environment strongly preferred
Familiarity with learning management systems (LMS) is an advantage

Key Performance Indicators (KPIs)

New hire readiness and speed to proficiency
Training satisfaction scores
Employee performance improvement (QA scores, CSAT, etc.)
Knowledge retention and assessment scores
Reduction in repeat errors or escalations

Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren’t limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Apply Now

Refine Your Search

sr program representative jobs in monroeville, pa

Customer Contact Center Trainer II

Senior Structural Engineer (Manufacturing/Modular Construction)

Wellness Director/Director of Nursing LPN

Showroom Manager

Health Services Coordinator

Senior Construction Management Representative

ODP Business Development Specialist

Licensed Practical Nurse

Customer Relationship Specialist

Field Sales Representative(W-2, Uncapped Commission) - Pittsburgh, PA

Sr Engineer (Medical Device Reliability)

Vice President, Fiduciary

Sales Associate Blufox Mobile - Fox Chapel

Medication Aide

Outside Sales Rep

Sales Associate Blufox Mobile - Pleasant Hills

CDL Driver

Real Estate Representative - Sr Real Estate Project Specialist

Administrative Analyst / Executive Assistant to the Clerk

Executive Assistant

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