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Healthcare Business Administrator

General Dynamics Information Technology -
Remote

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Job Details

Full-time
$55,806 - $65,550 a year
3 days ago

Benefits

401(k) matching

Qualifications

Affordable Care Act (ACA)
Triage
Writing skills
Client inquiry handling
Employee relationship building
Policy analysis
Bachelor's degree
Health policy
Stakeholder relationship building

Full Job Description

Clearance Level

None

REQ#: RQ223910

Public Trust: BI Full 6C (T4)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Healthcare Business Administrator joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS). Work visa sponsorship will not be provided for this position.

At GDIT, people are our differentiator. As a Healthcare Business Administrator, you will be trusted to research and respond to inquiries related to the Affordable Care Act (ACA). In this role, a typical day will include:

Working independently to analyze inquiries and determine appropriate response, conduct thorough research of complex policy and programmatic requirements, and craft written responses using plain language.
Documenting precise and diligent notes for every case to explain research conducted, inquiry response understanding, and justification of response provided.
Navigating the inquiry response system and database to research relevant data points about the submitter that impact the inquiry response provided.
Monitoring an individual dashboard to identify areas for improvement and implementing constructive feedback from response reviewers in a timely manner.
Identifying inquiry trends and proposing new language or editing existing language in the inquiry response knowledgebase.
Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed, and documenting and tracking results.
Identifying process improvements and making recommendations to the Operations Manager for how to increase productivity and efficiency in the casework process.
Collaborating with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail.
Reviewing other team member’s inquiry responses for quality and accuracy of response, format, and grammar and providing feedback.
Participating in client meetings and documenting notes in a clear and concise manner.

REQUIRED QUALIFICATIONS:

Bachelor’s degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience.
2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues.
Advanced experience conducting research of complex policy and/or programmatic requirements.
Excellent writing and verbal customer service skills.
Experience using plain language to craft written responses.
Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook).
Relevant experience triaging, routing, and resolving inquiries.
Candidate must be able to obtain Public Trust clearance.
Candidate must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

Knowledge of or experience with using a Salesforce system.
Ability to manage time, set priorities, and work under time constraints.
Excellent organizational skills and ability to multitask.
Demonstrated presentation and public speaking skills.
Sound analytic, problem solving, and qualitative skills.
High level of initiative coupled with quick learning ability.
High degree of professional maturity and sound decision-making ability.
Proven team player; strong relationship building skills both internally and externally.

WHAT GDIT CAN OFFER YOU:

An opportunity to leverage our trusted partnership with CMS as you help us connect millions of Americans with health care through top-notch training and technical support.
The ability to learn and grow professionally with a fast-paced, growing, and high-performing team.
Professional exposure to a diverse cohort of policy analysts, instructional systems designers, programmers, technical staff, and government officials.
401K with company match.
Professional growth opportunities including paid education and certifications.

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Salary and Benefit Information

The likely salary range for this position is $55,806 - $65,550. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

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