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SUPERVISING PROGRAM TECHNICIAN III

Department of Insurance -
Sacramento County, CA

Apply Now

Job Details

Full-time
$4,977 - $6,237 a month

Benefits

Travel reimbursement
Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
On-the-job training
Employee assistance program
Vision insurance
Flexible schedule

Qualifications

Microsoft Excel
Research
Desktop applications
Microsoft Teams
Productivity software
Technical Proficiency
Video conferencing systems operation

Full Job Description

Job Posting: SUPERVISING PROGRAM TECHNICIAN III

Department of Insurance

JC-519894

SUPERVISING PROGRAM TECHNICIAN III
SUPERVISING PROGRAM TECHNICIAN III

$4,977.00 - $6,237.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 7/17/2026

Job Description and Duties

Successful candidates must be able to pass a fingerprint-based background review prior to appointment.

This position is being re- advertised. If you have already submitted an application, your application is on file and being considered. Do not re-submit another application.

Do you enjoy working in a fast-paced environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic Supervising Program Technician III with experience providing guidance and interpretation of various laws, rules, and regulations while effectively communicating (oral/written) and demonstrating good judgment when interacting with the public and staff in a professional manner.

If this is you, then CDI may be the employer for you!

Under the general direction of the Supervisor I of the Licensing Processing Section (LPS), the Supervising Program Technician III (SPT III) is responsible for supervising Program Technician IIs and IIIs to ensure that proper procedures, rules, and regulations are followed when staff are processing license applications, renewals, and other licensing documents for several license qualification types. The SPT III is also responsible for monitoring the Licensing Hotline and production email queues. They may also respond to licensing inquiries by telephone, chat, and email, and respond to escalated inquiries. The SPT III also assists with the interpretation of the rules and regulations of the California Insurance Code and California Code of Regulations, as well as, providing technical assistance to staff.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR

website (www.calhr.ca.gov).

New to state service? Learn how to apply here.

Please, take two minutes to check us out or provide your feedback.

You will find additional information about the job in the Duty Statement.

Working Conditions

Must be able to work in a high-rise building.
Eligible for telework in accordance with CDIs telework policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed; however other authorized transit subsidies do exist for those who qualify.
Daily use of laptop computers, phone, copiers/scanners, general office equipment, software applications, and the internet

Position Details

Job Code #:

JC-519894

Position #(s):

413-145-9926-001

Working Title:

SUPERVISING PROGRAM TECHNICIAN III

Classification:

SUPERVISING PROGRAM TECHNICIAN III

$4,977.00 - $6,237.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The CDI is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state’s consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world.

Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities.

ADMINISTRATION AND LICENSING SERVICES BRANCH
LICENSING SERVICES DIVISION
LICENSING & ADMINISTRATIVE BUSINESS BUREAU

Department Website: http://www.insurance.ca.gov

Special Requirements

Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.

Exam list eligibility - refer to exam link below.
Transfer eligibility, if applicable, for current/former civil service employees
Statement of Qualifications

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/17/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Insurance

CDI Jobs Inquiries

Attn: Classification and Consultation Unit

Human Resources Management Division

300 Capitol Mall, 13th Floor

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Insurance

CDI Jobs Inquiries

Classification and Consultation Unit

Human Resources Management Division

300 Capitol Mall, 13th Floor

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Statement of Qualifications - Instructions may be found in the Statement of Qualifications section of this job posting.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Typing certificate with a typing speed of 50 WPM or better.
Experience providing guidance and interpretation of various laws, rules, and regulations.
Must have the ability to effectively communicate (oral/written) and demonstrate good judgment when interacting with the public and staff in a professional manner.
Excellent analytical and research skills; must be able to work independently as well as in a team environment.
Must have the ability to manage multiple priorities/projects; possess excellent organizational skills; ability to prioritize and to quickly adapt to changing priorities in order to meet deadlines.
Candidate must have a strong proficiency in Microsoft Word, Excel, adobe, and Microsoft Teams.
Ability to handle confidential information
Ability to supervise team, assigning and logging work on daily basis, and be able to meet departmental deadlines as well as individual deadlines.
Ability to recognize and intervene with staff members when corrective action is needed.
Ability to be a self-starter that contributes to a positive work environment daily.
Ability to act as manger when the manager is unavailable to respond to departmental requests.
Maintains an open-door policy for staff to ask questions and ensures a professional and courteous work atmosphere.
Call center experience preferred but not required.

Benefits

Flexible work hours
Remote work options
Medical Benefits - including health, dental, and vision insurance
Employee Wellness Program
Employee Assistance Program
On the Job Training
Career Services Program
Recognition Program
Paid Holidays and leave
Defined benefit retirement program
Savings Plus Program (401 (k), 457)
Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.insurance.ca.gov

Human Resources Contact:
Classification & Consultation Unit
(916) 492-3300
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 492-3024
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Step 1 - If you have not taken the Supervising Technician III examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.

Supervising Technician III: Exam Link

Step 2 - Submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.

Statement of Qualifications

Discuss your education, training, experience, and/or skills that meet the criteria in the Desirable Qualifications and Duty Statement that qualify you for the position. The SOQ should be no longer than one page, single sided, single spaced, 1” margin, using 12-point Arial font. Resume or cover letters in lieu of an SOQ will not be considered and will result in disqualification from the selection process.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Apply Now

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Job Description and Duties

Working Conditions

Position Details

Department Information

Special Requirements

Application Instructions

Desirable Qualifications

Benefits

Contact Information

Examination Information

Statement of Qualifications

Equal Opportunity Employer

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