Top 755234 Supervisor, implementation services Jobs

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9d
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Northwest Trustee & Management Services, LLC —Seattle, WA
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Detego Health —Omaha, NE
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Practice Manager - Implementation Services (Remote)

Veeva Systems -
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Job Details

Full-time
$100,000 - $200,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Life insurance

Qualifications

Software implementation
Operational excellence initiatives
Project resource management
Project leadership
Implementing IT solutions

Full Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we modernize Quality by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Practice Manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes:

Ensuring customer and employee success
Leading through hands-on and strategic initiatives
Cultivating a positive and productive environment
Driving new practices to support implementation excellence
Creating innovative collateral to support delivery
Partnering with global and cross-function teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to the Quality Cloud?

This is a remote, US-based, position with required travel.

What You’ll Do

Lead a Professional Services team that delivers Veeva Quality Cloud
Responsible for hiring, performance management, and mentorship
Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers.
Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success.
Support and coach your team. Find and create billable work to drive productivity and hold your team accountable.
Manage escalations and support sales and other teams in the pre-sales process.
Cultivate trusted relationships with customers
Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery.
Provide executive oversight of internal initiatives and project sponsorship
Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

10+ years of software implementation experience at a software vendor or consulting firm
8+ years in people management
Has grown and led a professional services team
Operational excellence in leading Services including utilization and resource management
Ability to travel up to 25% of the time

Nice to Have

Experience implementing Quality Systems for Life Sciences or regulated industries

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $100,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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