Top 289942 Supervisor support services Jobs

Call Center Supervisor (Customer Services)
Strada Services LLC —Sanford, FL
- Mid-level
- 3 years
- Bachelor's degree
- AD&D insurance
- 401(k)
System Support Supervisor
Accurate Personnel LLC —Roseville, CA
- From $33.80 an hour
- Weekends as needed
- Microsoft Outlook
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Technical Manager
Primary Recruiting Services —Houston, TX
- $180,000 - $210,000 a year
- Monday to Friday
- 5 years
- Supervising experience
- Mentoring
- Relocation assistance
Quick Apply
13d
Project Manager
Fluxx —Remote
- $100,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply
Project Manager
Urban Influence —Remote
- 5 years
- Writing skills
- Office
- Gym membership
Healthcare Operations Manager
Compass Experience Labs —Remote
- Weekends as needed
- Remote
- 5 years
- Senior level
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
Team Manager - Post-Implementation Services
Veeva Systems —Remote
- $90,000 - $150,000 a year
- Full-time
- Remote
- 5 years
- Travel
- Mentoring
- Paid holidays
- Health insurance
Project manager
Brilliance Cyber Systems INC —Remote
- $60 - $65 an hour
- Remote
- Computer Science
- 8 years
- Bachelor's degree
Quick Apply
Supervisor, Technical Customer Support
Tesla —Buffalo, NY
- $72,000 - $199,800 a year
- Full-time
- Mid-level
- Organizational skills
- SharePoint
- Commuter assistance
- Health savings account
Supervisor, Contact Center Support Services
Apple Federal Credit Union —Fairfax, VA
- $72,000 - $90,000 a year
- Full-time
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
Transflo —Remote
- 5 years
- Office
- Senior level
Quick Apply
Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Support Services Manager
180 Solutions —Greenwood, IN
- Microsoft Excel
- Microsoft Outlook
- 5 years
Manager, Client Services
Dynata —Remote
- $70,000 - $86,000 a year
- Full-time
- Remote
- Senior level
- 2 years
- Health insurance
Project Coordinator Supervisor, 3rd Shift (Remote)
Connection —Remote
- $67,000 - $85,520 a year
- Overnight shift
- Remote
- Mid-level
- US work authorization
- Communication skills
- Health insurance
- Dental insurance
Operations Manager
PT JINGDONG INDUSTRIALS INDONESIA —Remote
- Full-time
- Mid-level
Quick Apply
Customer Success Manager
Zeta Global —Remote
- $90,000 - $100,000 a year
- Remote
- Marketing
- Bachelor of Science
- 3 years
- Health insurance
- Dental insurance
Data Collection Supervisor, Self-Driving
Tesla —Flushing, NY
- $92,000 - $138,000 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Commuter assistance
- Health savings account
Data Center Site Manager (Relocation Assistance Available)
Serverfarm —Remote
- $140,000 - $175,000 a year
- Full-time
- 7 years
- Senior level
- Communication skills
- Paid holidays
- Relocation assistance
Retail Banking Manager
Dairy State Bank —Rice Lake, WI
- Full-time
- Background check
- Management
- Customer service
- Health savings account
- Health insurance
Quick Apply

I want to receive the latest job alert for supervisor support services

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

supervisor support services jobs near

Call Center Supervisor (Customer Services)

Strada Services LLC -
Sanford, FL

Apply Now

Job Details

Benefits

AD&D insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Managing teams in a customer support role
Coaching
Client inquiry handling
Mentoring
Productivity software

Full Job Description

Job Summary:

The Call Center Supervisor will oversee and assist Customer Service Coordinators in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Supervisory Responsibilities:

Hires entry-level customer service employees.
Trains new employees in the company’s customer service policies, procedures, and best practices.
Organizes and oversees the schedules and work of assigned staff.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Monitor Coordinator productivity and provide constructive feedback and coaching.
Provide direct support to the coordinators; ensure that employees understand their duties or delegated tasks
Assist with the on-boarding and training of new employees
Coordinate completion of Employee performance reviews along with Direct Report
Review and post Timesheets in Bolt
Monitors or reviews calls or other correspondence between representatives and customers.
Ensures that representatives are informed about changes to company products and services.
Collects data and prepares reports on customer complaints and inquiries.
Prepares monthly reports summarizing the assigned customer service team’s performance.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
Assists with budget preparation for the Customer Service department.
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent management and supervisory skills.
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor customer service representatives.
Proficient in Microsoft Office Suite or related software.

Education and Experience:

Bachelor’s degree preferred.
At least three years of customer service experience required.
Previous experience in a supervisory role preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Benefits:

Competitive Pay Rates, paid EVERY Friday
Opportunities for Advancement
Paid Time Off (PTO) – Start accruing on Day 1!
Employee Assistance Program (EAP)
Life Insurance and AD&D
Company-Paid Basic Life Insurance for ALL Employees
Educational Assistance
401(k) after 90 days

Strada Services is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

supervisor support services jobs

Call Center Supervisor (Customer Services)

System Support Supervisor

Technical Manager

Project Manager

Project Manager

Healthcare Operations Manager

Team Manager - Post-Implementation Services

Project manager

Supervisor, Technical Customer Support

Supervisor, Contact Center Support Services

Customer Success Manager

Help Desk Lead/Manager

Support Services Manager

Manager, Client Services

Project Coordinator Supervisor, 3rd Shift (Remote)

Operations Manager

Customer Success Manager

Data Collection Supervisor, Self-Driving

Data Center Site Manager (Relocation Assistance Available)

Retail Banking Manager

I want to receive the latest job alert for supervisor support services

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected