Top 170179 Supervisor systems operations Jobs

Healthcare Call Center Supervisor (Remote)
CareTalk Health —Remote
- $40 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
- 3 years
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Field Operations Manager (NY/NJ)
Wendy's —New York, NY
- $105,000 - $184,000 a year
- Sales
- 5 years
- Mid-level
- Parental leave
- Employee assistance program
IT Support Manager - External Operations & Systems
Concert Golf Partners —Remote
- $90,000 - $120,000 a year
- Full-time
- Remote
- ERP systems
- Travel
- Senior level
- Travel reimbursement
Quick Apply
Supervisor - Pipeline Ops
Energy Transfer Partners —Watford City, ND
- Full-time
- Office
- 8 years
- High school diploma or GED
Crew Supervisor
Vortex Companies, LLC —Helena, MT
- Overtime
- Construction site
- 5 years
- DOT physical examination
- Dental insurance
- 401(k)
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Operations Manager
AMG Aluminum North America —Malaga, WA
- $110,000 - $135,000 a year
- Full-time
- Background check
- Bachelor of Science
- Pass drug screening
- Health savings account
- AD&D insurance
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Maintenance Supervisor
Manitowoc Tool and Machining, LLC —Manitowoc, WI
- From $35 an hour
- Full-time
- 8 years
- High school diploma or GED
- Analysis skills
- Health savings account
- Health insurance
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4d
Operations Manager
Vermont Construction Company —Colchester, VT
- $65,000 - $90,000 a year
- Full-time
- Spanish
- Construction site
- English
- 401(k)
- Paid time off
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11d
Production Supervisor
Sunbelt-Solomon Services —Solomon, KS
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Health savings account
- Paid holidays
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Shop Operations Manager
Don Den's Sales, Inc —Madison, WI
- $70,000 - $100,000 a year
- Full-time
- Management
- Inventory management
- Mid-level
- Relocation assistance
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10d
Warehouse Supervisor
Steffes Solutions, LLC —Dickinson, ND
- Customer service
- Physical & Rehabilitation Medicine
- Mid-level
- Paid jury duty
- Paid parental leave
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Environmental Services Manager I
Immanuel —Lincoln, NE
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Health savings account
Operations Manager
Ajinomoto Foods North America —Toluca, IL
- Full-time
- 5 years
- Ability to lift 50 pounds
- Travel
Maintenance Supervisor
The Little Potato Company —DeForest, WI
- Extended hours
- Office
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Night Shift Operations Supervisor
Orizon Aerostructures LLC —Chanute, KS
- Night shift
- Mechanic experience
- 5 years
- Assembly
Quick Apply
2nd Shift Lab Supervisor
MCI DIAGNOSTIC CENTER —Richardson, TX
- $85,000 - $90,000 a year
- Full-time
- Background check
- 3 years
- Analysis skills
- Paid time off
Quick Apply
4d
Customer Operations/Sales Supervisor
Big Bend Telephone —Alpine, TX
- $85,000 - $105,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Production Manager - Fly Systems Technician
Alaska Center for the Performing Arts, Inc. —Anchorage, AK
- From $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Maintenance Supervisor - UniFirst
UniFirst —Kansas City, MO
- Overtime
- Clean driving record
- Military
- English
- On-the-job training
Engineer Motor department/Supervisor
Everson Tesla Inc —Nazareth, PA
- $85,000 - $88,000 a year
- 8 hour shift
- Microsoft PowerPoint
- Microsoft Word
- Background check
- Health insurance
- Dental insurance
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Healthcare Call Center Supervisor (Remote)

CareTalk Health -
Remote

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Job Details

Full-time
$40 an hour

Qualifications

Staff supervision
Process audits
Achieving HIPAA compliance
Coaching
HIPAA
Performance feedback (performance evaluation method)
Clinical audit and monitoring
Clinical performance metrics
Clinical information systems
Telehealth experience
Video communication
Telehealth platforms
Clinical confidentiality policies
Clinical documentation standards
Call center management
Quality assurance experience within healthcare

Full Job Description

Job Title: Healthcare Call Center Supervisor - Remote

Location: Remote - United States

Employment Type: FT W2

Compensation: $40 per hour

CareTalk Health

CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.

About the Role

CareTalk Health is seeking a Healthcare Call Center Supervisor to oversee a fully-remote workforce supporting virtual telehealth visits. This role is responsible for day-to-day operational execution across providers, nurses, and clinical support employees and contractors, ensuring consistent visit flow, strong performance against KPIs, and a high-quality patient experience.

This is a highly visible role that partners closely with Clinical Operations, Quality, Workforce Management, and Training to support a scalable, high-volume telehealth model.

The standard schedule for this role is Monday through Friday, 8:00 AM – 5:00 PM EST. In addition, there will be some Saturdays as needed, with most Saturdays expected to be every other week from 9:00 AM – 5:00 PM EST.

This position also requires a degree of schedule flexibility. At times, the Supervisor will need to monitor and support observed evening shifts, which may include coverage or oversight during 10:00 AM – 6:00 PM EST or 11:00 AM – 7:00 PM EST hours, as operational needs dictate.

What You'll Do

Key Responsibilities

Operational Leadership

Supervise patient-facing employees and contractors (providers, nurses, or clinical support staff) delivering telehealth visits.

Lead daily operational huddles, shift readiness, and real-time issue resolution.

Monitor staffing coverage, schedules, and adherence to ensure service-level targets are met.

Identify and resolve operational gaps impacting visit completion, wait times, or patient experience.

Performance & KPI Management

Own key operational KPIs (e.g., visit completion, productivity, wait time, adherence).

Analyze performance trends, identify root causes, and drive corrective action.

Provide clear, actionable feedback through coaching and performance discussions.

Quality, Compliance & Workflow Adherence

Reinforce standardized telehealth workflows, documentation requirements, and HIPAA compliance.

Ensure teammates follow established escalation pathways for clinical and operational issues.

Partner with QA and Training teams to support onboarding, refreshers, and targeted coaching.

Reporting & Cross-Functional Collaboration

Deliver regular performance and staffing reports to operational and clinical leaders.

Collaborate with Workforce Management, Quality, Training, Recruiting, and Clinical Ops teams.

Support change management, new program launches, and continuous process improvement.

Required

3+ years of supervisory experience in a call center or contact center environment with Healthcare background such as a Registered Nurse (RN) or other clinical training.

2+ years supporting telehealth or healthcare appointment operations.

Strong track record driving performance through KPIs, coaching, and accountability.

Comfortable reviewing cases, conducting audits, and delivering direct, constructive feedback.

Working knowledge of HIPAA and healthcare service standards.

Experience with contact center and clinical systems (call recording, QA tools, dashboards, EHR/EMR platforms).

Preferred

Experience in high-volume healthcare, virtual care, urgent care, or provider services.

Experience supervising or managing contractor or contingent workforces.

Familiarity with workforce management concepts (coverage, adherence, occupancy).

Experience with quality monitoring programs and calibration.

Technical Requirements:

Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least Windows 10 or MacOS 13.

Headphones: Wired headphones required for optimal audio quality.

Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. Must have an ethernet cable connecting computer directly into router

Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).

Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built in webcam which is fine. If it doesn't you'll need to get one.

Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users.

Why CareTalk Health

CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce.

CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice.

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supervisor systems operations jobs

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