Top 14415 Support analyst open Jobs

Immediate hire: Help Desk Analyst at Harrisburg PA
Software Technology Inc —Harrisburg, PA
- Urgently hiring
- 5 years
- Research
- Mid-level
Quick Apply
Senior Political Research Analyst
Stand Together —Arlington, VA
- $90,000 - $130,000 a year
- Full-time
- Computer literacy
- Mid-level
- 4 years
- Health insurance
- Dental insurance
Quick Apply
Data Analyst
Celigo —Remote
- $75,000 - $115,000 a year
- Remote
- Computer Science
- Mid-level
- SQL
- Parental leave
Quick Apply
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Project Management Support - Analyst
UNOPS —Remote
- Mid-level
- Travel
- 1 year
8d
AI Technology Support Engineer/Analyst
Amentum —Remote
- $85,000 - $107,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
Senior Open Source Intelligence Analyst
Everforth ECS —Arlington, VA
- $150,000 - $160,000 a year
- Office
- Analysis skills
- Bachelor's degree
Incidents Business Analyst
Katalyst Healthcares & Life Sciences —Morristown, NJ
- Contract
- 6 years
- Data analysis skills
- Microsoft Office
Quick Apply
Support AI Analyst
Alpaca —New York, NY
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
- Health insurance
Open Source Analyst (Entry Level)
Red Five Privacy Labs LLC —Arlington, VA
- $49,000 - $53,900 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
IT Support Analyst
Proxima —Chicago, IL
- Computer science
- Azure
- Microsoft Outlook
Data Analyst - Production Support (DWH Ops)
SHIRO Technologies Inc —Addison, TX
- Contract
- Computer Science
- Bachelor of Science
- Mid-level
Quick Apply
Business Analyst
CHAI WAALE TRADES Pvt Ltd —Remote
- $88,927.63 - $107,095.64 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- US work authorization
Quick Apply
Business Systems Analyst
Ultimus Fund Solutions —Remote
- $50,000 - $75,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Business Administration
Quick Apply
Counterterrorism Watchlist Analyst - Junior and Mid-Level Open
BAE Systems Inc. —McLean, VA
- $64,926 - $110,374 a year
- Extended hours
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Paid holidays
Data Entry Analyst
LaBella Associates —Rochester, NY
- $16 - $20 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Wellness program
Quick Apply
Junior Client Support Analyst
Altum, Inc. —Reston, VA
- Email
- Writing skills
- Office
- Product management
- Referral program
Support Analyst
Harris Computer Systems —Ohio
- $60,000 - $70,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
Associate Certification Program Systems Analyst
Guidewire Software —Remote
- $72,000 - $134,000 a year
- Email
- Remote
- Google Workspace
- Computer science
- Microsoft Excel
- Health insurance
- Dental insurance
Computer Systems Analyst
Sumas Corporation —South Plainfield, NJ
- Full-time
- Computer Science
- Entry level

I want to receive the latest job alert for support analyst open

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support analyst open jobs near

Immediate hire: Help Desk Analyst at Harrisburg PA

Software Technology Inc -
Harrisburg, PA

Quick Apply

Job Details

Qualifications

Operating systems
Email customer support
Technical support via phone
Phone communication
5 years
Research
Mid-level
Incident Escalation
User training (technical support)
Computer hardware
Desktop (troubleshooting support)
Developing new training programs
Telephone systems
Instructional materials development
Technical support via email
Hardware diagnostics
Escalation handling
Backlog management
Communication skills
Developing technical user guides
Service level agreement (SLA) management
IT consulting

Full Job Description

Title: CEDC - Help Desk Analyst

Location: Harrisburg PA

Duration: Long Term

Description:
Training required on-site to start for at least two weeks before engagement will be fully remote. This position could potentially require 24/7 on-call role added in the future.

This position will provide IT phone and email support for the Conservation & Environment Delivery Center (CEDC)including Commonwealth employees in 3 agencies and 2 boards, and the public using CEDC websites.

Training will occur in a CEDC facility in Harrisburg. After training, this will be a telework from home position. The candidate will be expected to have a dedicated workspace available for a Commonwealth provided computer and a stable internet connection.

Role Description:

Manage expectations at all levels: customers/end users, executive sponsors.
Ensure quality standards are followed.
Monitor the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.
Act as the escalation point for high priority support issues.
Able to make recommendations on policies on system use and services.
Acts as a subject matter expert for one or more custom or COTS applications.
Talks to programmers to explain software errors or to recommend changes to programs.
May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
Write software and hardware evaluation and recommendations for management review.
Write or revise user-training manuals and procedures.
Develops training materials, such as exercises and visual displays.
Provides technical assistance, support, and advice to end users for hardware, software, and systems.
Provides hands-on technical assistance to business and technical users.
Investigates and resolves computer software and hardware problems of users.
Serves as a contact for level 1 support.
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determines whether problem is caused by hardware, software, or system.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listeningto and following instructions.
Experienced with a variety of call-tracking software and systems.
Reads trade magazines and engages in independent study to maintain current industry knowledge.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.

Qualifications

5+ years of Help Desk experience

Quick Apply

Refine Your Search

support analyst open jobs

Immediate hire: Help Desk Analyst at Harrisburg PA

Senior Political Research Analyst

Data Analyst

Application Support Analyst I (Remote Position)

Project Management Support - Analyst

AI Technology Support Engineer/Analyst

Senior Open Source Intelligence Analyst

Incidents Business Analyst

Support AI Analyst

Open Source Analyst (Entry Level)

IT Support Analyst

Data Analyst - Production Support (DWH Ops)

Business Analyst

Business Systems Analyst

Counterterrorism Watchlist Analyst - Junior and Mid-Level Open

Data Entry Analyst

Junior Client Support Analyst

Support Analyst

Associate Certification Program Systems Analyst

Computer Systems Analyst

I want to receive the latest job alert for support analyst open

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected