Top 16776 Support analyst open Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Project Management Support - Analyst
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Support Operations Coordinator - US Remote
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QA Analyst - LOIS for Word
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SHIRO Technologies Inc —Addison, TX
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Operations Analyst
SUBSCRIBE —Remote
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Business Systems Analyst – Order to Cash (OTC)
Ocean Spray Cranberries, Inc. —Middleboro, MA
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Data Analyst
Wellthy —New York, NY
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Business Analyst
CHAI WAALE TRADES Pvt Ltd —Remote
- $88,927.63 - $107,095.64 a year
- Full-time
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IT Support Analyst
Cianbro —North Stonington, CT
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Data Analyst
GitHub, Inc. —Remote
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Requirements Analyst
VivSoft Technologies —Remote
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Data Analyst
Celigo —Remote
- $75,000 - $115,000 a year
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Policy Analyst
FiscalNote —Remote
- $52,000 - $59,500 a year
- Full-time
- Writing skills
- Mid-level
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12d
Junior Client Support Analyst
Altum, Inc. —Reston, VA
- Email
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Associate Product Analyst(Agile Software Delivery)
GlobalSoftSolution —Remote
- $79,303.16 - $88,258.94 a year
- Full-time
- Computer Science
- No background check
- Product management
- Health savings account
- Paid holidays
Quick Apply
8d
Onboarding Support Analyst (OpenFGA)
Agile Defense —Rosslyn, VA
- $155,000 - $165,000 a year
- Hybrid work
- 7 years
- High school diploma or GED
- SQL
Quick Apply

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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

Quick Apply

Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Quick Apply

Refine Your Search

support analyst open jobs

Application Support Analyst I (Remote Position)

Project Management Support - Analyst

Quality Analyst

Support Operations Coordinator - US Remote

Intelligence Analyst - SIU Investigator

QA Analyst - LOIS for Word

Data Analyst - Production Support (DWH Ops)

Operations Analyst

Business Systems Analyst – Order to Cash (OTC)

Analyst

Data Analyst

Business Analyst

IT Support Analyst

Data Analyst

Requirements Analyst

Data Analyst

Policy Analyst

Junior Client Support Analyst

Associate Product Analyst(Agile Software Delivery)

Onboarding Support Analyst (OpenFGA)

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