Top 16274 Support specialist virtual Jobs

Tier II Support Specialist for top law firm client in Seattle, WA!
Insight Global —Seattle, WA
- $27 - $36 an hour
- Full-time
- Research
- Mid-level
- Office
- Health savings account
- Health insurance
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7d
Help Desk / Level 1 Technical Support Specialist
Insperity —Minnesota
- $18 - $25 an hour
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
13d
Patient Support Specialist (Remote)
CareTalk Health —Remote
- $17 an hour
- Multiple hires
- Remote
- Spanish
- Medical office experience
- HIPAA
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Outbound Patient Enrollment Specialist
Cadence Health —Chicago, IL
- $23 - $24 an hour
- Monday to Friday
- Remote
- HIPAA
- Mid-level
- Communication skills
- Paid parental leave
- Health insurance
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Patient Support Specialist (9:30am -6pm PST)
Zócalo Health —Remote
- $26 - $29 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Health insurance
- Dental insurance
11d
Healthcare Data Entry Specialist - Remote US
Gainwell Technologies —Montana
- $35,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Travel reimbursement
- Profit sharing
Virtual Care Referral Coordinator (Temp)
Included Health —Remote
- $20.72 an hour
- Temporary
- Medical office experience
- Urgent Care
- Organizational skills
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Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
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AI Optimization Specialist, Support
Vanta —Remote
- $129,000 - $152,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- JavaScript
- Commuter assistance
- Paid parental leave
IT Support Specialist (Salesforce/CHATS Support) - Remote
Software Technology Inc —Remote
- Remote
- Google Workspace
- Mid-level
- 3 years
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Implementation Specialist
Included Health —Remote
- $35 - $45 an hour
- Full-time
- Urgent Care
- Mid-level
- 3 years
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Freelance Event Customer Support Specialist
Gramercy Tech —Remote
- $20 - $25 an hour
- Temporary
- Remote
- Communication skills
- Entry level
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6d
Customer Support Specialist I
Cantata Health Solutions, LLC —Remote
- $42,000 - $48,000 a year
- Weekends as needed
- Remote
- Computer Science
- Mid-level
- 3 years
- Disability insurance
- Health insurance
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Student Support Specialist
University of Phoenix —Phoenix, AZ
- $36,100 - $77,500 a year
- Full-time
- Remote
- Computer literacy
- Microsoft Office
- Analysis skills
- Health savings account
- Paid holidays
SAFETY AFFAIRS SPECIALIST
Moses Lake Industries —Moses Lake, WA
- $28.85 - $38.46 an hour
- Full-time
- English
- Mid-level
- Office
- Health savings account
- AD&D insurance
Physical Therapist (SIGN ON BONUS) - Springfield, IL
FOX Rehabilitation —Springfield, IL
- $65,000 - $105,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Primary Care Physician Part Time
MEDIKO INC —Redding, CA
- $190 - $200 an hour
- 8 hour shift
- CPR Certification
- Medicine
- Psychiatry
- Wellness program
- 401(k)
Quick Apply
Nurse Practitioner/Physician Assistant - Albany, GA
Monogram Health Professional Services —Albany, GA
- Weekends as needed
- Skilled nursing facility
- RN License
- Hospital
- Continuing education credits
- Mileage reimbursement
Quick Apply
Registered Respiratory Therapist
Cleveland Clinic —Cleveland, OH
- $36.75 - $48.55 an hour
- Medication administration
- PALS Certification
- BLS Certification
- Dental insurance
- Vision insurance
Nurse Practitioner/Physician Assistant
Monogram Health Professional Services —Dalton, GA
- Weekends as needed
- Skilled nursing facility
- RN License
- Hospital
- Continuing education credits
- Mileage reimbursement
Quick Apply

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Tier II Support Specialist for top law firm client in Seattle, WA!

Insight Global
Seattle, WA

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Job Details

Full-time | Contract
$27 - $36 an hour
7 days ago

Benefits

Health savings account
Health insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Teamwork
Zoom
Employee relationship building
Windows
Desktop administration
Mobile devices

Full Job Description

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Chicago office 5 days a week. The shift is 9AM-6PM. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment. Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities: Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication. - Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology: -Microsoft Office 365 Account Support, Password Resets, etc. -Windows 10; PC Laptop, Desktop and Mobile Device support -MS Office Productivity Suite functional support -Collaboration tools including but not limited to Zoom -Remote support toolsets including: ProxyPro -Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms -Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers. -Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions. -Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar. -Participate in team projects that enhance the quality or efficiency of Service Desk service. -Average handling time ~9-13 minutes, handling 12-14 contacts/hourly. -Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously

Pay: $27.00 - $36.00 per hour

Benefits:

401(k)
Flexible spending account
Health insurance
Health savings account
Vision insurance

Experience:

Tier II Support: 4 years (Required)
writing KBs: 2 years (Required)

Ability to Commute:

Seattle, WA 98101 (Required)

Work Location: In person

Quick Apply

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support specialist virtual jobs

Tier II Support Specialist for top law firm client in Seattle, WA!

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Freelance Event Customer Support Specialist

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SAFETY AFFAIRS SPECIALIST

Physical Therapist (SIGN ON BONUS) - Springfield, IL

Primary Care Physician Part Time

Nurse Practitioner/Physician Assistant - Albany, GA

Registered Respiratory Therapist

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