Top 316 Support svcs supervisor Jobs

Supervisor, Patient Support - Afford Svcs
ConnectiveRx —Whippany, NJ
- $54,700 - $80,100 a year
- Full-time
- Marketing
- Word processing
- Mid-level
- Disability insurance
- Health insurance
13d
Direct Support Professional (Reserve)
Catholic Community Svcs Foundation —Salem, OR
- $19.39 - $23.41 an hour
- Full-time
- 18 years or older
- CPR Certification
- BLS Certification
- Paid jury duty
- Mileage reimbursement
Quick Apply
Nuclear CV Svcs Tech
Methodist Hospital —San Antonio, TX
- Full-time
- Mid-level
- Radiology
- No travel
- Employee stock purchase plan
- Disability insurance
Quick Apply
5d
Program Supervisor
Human Services Association —Bell Gardens, CA
- $75,000 - $81,000 a year
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
Technical Supervisor (Blood Bank) - Banner Desert
Sonora Quest Laboratories —Mesa, AZ
- From $36.75 an hour
- Evening shift
- Mid-level
- Bachelor's degree
- 1 year
Manager, Patient Support - Hub Svcs
ConnectiveRx —Pittsburgh, PA
- $61,900 - $92,200 a year
- Weekends as needed
- Marketing
- HIPAA
- Bachelor's degree
- Disability insurance
- Health insurance
Supervisor
ADMIN FOR CHILDREN'S SVCS —Manhattan, NY
- $68,209 - $104,239 a year
- Full-time
- High school
- Mid-level
- Office
- Loan forgiveness
ACM Consultant (S), Emp Svcs-G A&Accessibility VAR
Amazon.com Services LLC - A57 —Remote
- Full-time
- Spanish
- Writing skills
- English
- Disability insurance
Patient Services - Patient Svcs Supervisor
Mortenson Dental Partners —Louisville, KY
- Full-time
- Background check
- Google Workspace
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
5d
Supervisor Pt Access Svcs - Specialty Clinics
Tucson Medical Center —Tucson, AZ
- Full-time
- Management
- Hospital
- Mid-level
Lieutenant - WV
Golden SVCS, LLC —Martinsburg, WV
- Overtime
- Pass drug screening
- English
- Mid-level
Quick Apply
Ambulatory Care - CSPD Supervisor - Multifunction Svcs
University of Michigan —Brighton, MI
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Supervisor, Food Svcs
UPMC —Greenville, PA
- $19.67 - $32.13 an hour
- Full-time
- Hospital
- ServSafe
- Mid-level
14d
MCCU Supervisor
Agency ADMIN FOR CHILDREN'S SVCS —Manhattan, NY
- $66,067 - $216,270 a year
- Overtime
- Writing skills
- Mid-level
- Office
- Loan forgiveness
Human Svcs Support Specialist
State of Minnesota - Direct Care and Treatment —Saint Peter, MN
- $25.18 - $32.23 an hour
- Weekends as needed
- 18 years or older
- Current TB test
- Mid-level
- Paid parental leave
- Paid holidays
6d
Supervisor, IS Service Desk
Hunterdon Health —Flemington, NJ
- $72,928 - $91,161 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Warehouse Purchasing Supervisor
Stanford Health Care —Palo Alto, CA
- $37.82 - $49.15 an hour
- Weekends as needed
- Acute care
- Hospital
- Writing skills
Environmental Svcs Worker OR - FT
Northwell Health —Carmel, NY
- $19.99 an hour
- Weekends as needed
- Acute care
- Hospital
- No experience needed
Quick Apply
Supervisor, Trades
University of Rochester —Rochester, NY
- $70,600 - $105,800 a year
- Full-time
- 5 years
- Mid-level
- University
OPERATIONS SUPERVISOR
HRA/DEPT OF SOCIAL SERVICES —Brooklyn, NY
- $61,656 - $70,904 a year
- Full-time
- High school
- Mid-level
- Office
- Loan forgiveness

I want to receive the latest job alert for support svcs supervisor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support svcs supervisor jobs near

Patient Access Manager jobs in Tucson, AZ

Operations Supervisor jobs in Brooklyn, NY

Technical Support Supervisor jobs in Whippany, NJ

Accessibility Consultant jobs in Remote

Nuclear Technician jobs in San Antonio, TX

Patient Services Manager jobs in Galveston, TX

Manager Walmart jobs in Houston, TX

Patient Services Manager jobs in City Of Chicago, IL

Patient Services Manager jobs in Nashville, TN

Human Services jobs in Los Angeles, CA

Patient Services Manager jobs in Charleston, SC

Patient Plus Urgent Care jobs in Baton Rouge, LA

Community Manager jobs in Orlando, FL

Education Program Manager jobs in Washington, DC

Trading Manager jobs in Ronkonkoma, NY

Trading Manager jobs in Darlington, WI

Healthcare Product Manager jobs in Remote

Trading Internship jobs in New York, NY

Trading Manager jobs in Newark, DE

Trading Manager jobs in Wantagh, NY

Supervisor, Patient Support - Afford Svcs

ConnectiveRx -
Whippany, NJ

Apply Now

Job Details

Full-time
$54,700 - $80,100 a year
13 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Presentation software
Team supervision
Managing teams in a customer support role
Word processing
Spreadsheets
Supervising experience
Policy & process development
Leading team collaboration initiatives
Healthcare team management
Project leadership
Standard operating procedures drafting
Excel data analysis

Full Job Description

Overview:

Shift : 11:30-8pm

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

Under the direction of the department leader, the Supervisor, Patient Support is responsible for ensuring that their team provides extraordinary patient concierge health care services enabling access to care for prescription medications. The incumbent will be interacting directly with approximately 15 staff members and patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients’ copay assistance programs. This includes call center services (inbound and outbound) and claims processing operations. They are part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. The incumbent will be working in a matrix environment and interfacing with multiple internal areas including Training, Quality, Program Management, Human Resources and Technology and will often interact with our clients on how to improve the program offering.

Responsibilities:

Responsible for ensuring that their team (approximately 15 team members) provides extraordinary “white glove” patient concierge healthcare services by meeting all agreed-upon SLAs and KPIs.
Identifies process improvements/enhancements utilizing customer and employee feedback and data (QA results, SLA performance, turnaround times, etc.)
Provides regular feedback and coaching, fostering a positive work environment to enable world-class customer service and outstanding patient/provider experience. Exemplifies strong leadership with a focus on employee engagement.
Monitors workloads and rebalances as needed, manages attendance, and approves time.
Respond to escalations as needed and engage other internal areas such as Program Management, IT, and other Contact Center teams to resolve issues.
Provide input and feedback to Quality and Training as subject matter experts to improve processes, procedures, and training.
Ensures team follows all pharmacovigilance processes, including timely submission of AE/PQC and completion of training

Qualifications:

Associates' degree or equivalent experience (4 years) required in in business, marketing, or related discipline.
Minimum 2 years in a healthcare setting, including experience in a claims processing or high-volume call center.
Minimum 1 year of relevant supervisory experience in a capacity of team lead, project lead, etc.
Strong experience in a healthcare payor or patient experience setting. Healthcare or pharmaceutical experience is strongly preferred (such as insurance verifications, claims, etc.)
Advanced skill level in MS Excel, Word, PowerPoint and Access

Process Knowledge: Identifies, documents, and monitors key processes needed to achieve successful business results. Maps and documents processes. Develops framework for process improvement. Identifies and documents processes within area of responsibility. Seeks guidance on aspects of process that are out of immediate scope. Drafts procedures that comply with the process. Implement process improvement recommendations within the context of overall business processes.

Decision Quality: Ability to make appropriate, informed and timely decisions while ensuring compliance with company policies, practices and core values. Uses a combination of analysis, knowledge, experience, and judgment to make decisions. Makes effective decisions, even in the absence of complete information. Evaluates and prioritizes factors, weighs decisions in order to reach a sound and effective solution to a problem.

Service Orientation: Anticipate, identify, and address the needs of customers/clients, sometimes before those needs are voiced. Actively looks for ways to help people; ability to be thoughtful, empathetic to the needs of others. Is prompt and courteous in ensuring that the customer's immediate needs or complaints are satisfied. Focuses on improving the level of service provided to external and internal customers.

Consultation Communication: The ability to provide guidance to organizational stakeholders. Offers solutions based upon best practices, generates specific organizational interventions (e. g., culture change, change management, restructuring, training, etc. ) to support organizational objectives.

Travel is not required for this position

This position is an on-site, in office position.

Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws

Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.

Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.

Posted Salary Range: USD $54,700.00 - USD $80,100.00 /Yr.

Apply Now

Refine Your Search

support svcs supervisor jobs

Supervisor, Patient Support - Afford Svcs

Direct Support Professional (Reserve)

Nuclear CV Svcs Tech

Program Supervisor

Technical Supervisor (Blood Bank) - Banner Desert

Manager, Patient Support - Hub Svcs

Supervisor

ACM Consultant (S), Emp Svcs-G A&Accessibility VAR

Patient Services - Patient Svcs Supervisor

Supervisor Pt Access Svcs - Specialty Clinics

Lieutenant - WV

Ambulatory Care - CSPD Supervisor - Multifunction Svcs

Supervisor, Food Svcs

MCCU Supervisor

Human Svcs Support Specialist

Supervisor, IS Service Desk

Warehouse Purchasing Supervisor

Environmental Svcs Worker OR - FT

Supervisor, Trades

OPERATIONS SUPERVISOR

I want to receive the latest job alert for support svcs supervisor

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected