Top 1092 Switch technician ii Jobs

IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
Electrical Testing Technician
Northern Electrical Testing Inc —Crown Point, IN
- $30 - $80 an hour
- Full-time
- Computer literacy
- Engineering
- Mid-level
- Paid holidays
Quick Apply
Control Engineer I/II/III - Oahu, Maui
Hawaiian Electric Company —Honolulu, HI
- $66,000 - $127,500 a year
- Weekends as needed
- Computer science
- Computer Science
- System design
- Opportunities for advancement
Network Technician
Valiant Integrated Services —Tacoma, WA
- Full-time
- Local
- Linux
- Senior level
Quick Apply
Electrical Testing Technician (NETA)
Potomac Electrical Services LLC. —Broomall, PA
- $30 - $60 an hour
- Full-time
- Computer literacy
- Engineering
- Mid-level
- Paid holidays
Quick Apply
HVAC Technician II
J. Paul Getty Trust, The —Los Angeles, CA
- $53.11 an hour
- Full-time
- 5 years
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Panel Tech II
QUBEWORX LLC —Louisville, KY
- Full-time
- Mid-level
- US work authorization
- Electrical Engineering
Quick Apply
Electrical Testing Technician
Sentinel Power Services Inc —Tulsa, OK
- $25 - $60 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Level II Systems Engineer
TeamLogic IT, Denver Tech Center, CO —Denver, CO
- $50,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Security Systems Technician II/III
JobStack, Inc. —San Francisco, CA
- $50 - $60 an hour
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician / Tier III Support
PEOPLE TECHNOLOGY AND PROCESSES LLC —Norfolk, VA
- Full-time
- Mid-level
Quick Apply
Desktop Technician
Gunnison Consulting Group —Minneapolis, MN
- $40,000 - $43,000 a year
- Full-time
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Profit sharing
- Paid holidays
Quick Apply
NOC Systems Analyst (Level II)
Protech Services Group Inc —Memphis, TN
- Mid-level
- Office
- Microsoft Office
Quick Apply
Electronics Technician II
Knott's Berry Farm —Buena Park, CA
- $32.22 an hour
- Weekends as needed
- Background check
- 18 years or older
- Pass drug screening
10d
Level I Desktop Support Technician
Nutramax Laboratories —Lancaster, SC
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)
UVeye —Remote
- $36 - $43 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Tolling Technician
SICE INC —San Juan, PR
- $58,000 - $65,000 a year
- Full-time
- Heavy lifting
- Construction site
- Mid-level
Quick Apply
DRSN Technician
JCS Solutions LLC —Arlington, VA
- $90,000 - $110,000 a year
- Overnight shift
- Computer science
- Computer Science
- Customer service
- Disability insurance
- Health insurance
Quick Apply
10d
Range Technician
ANALYGENCE, Inc. —San Antonio, TX
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
IT Technician II
Granite State Gaming & Hospitality —Rochester, NH
- $60,000 - $70,000 a year
- Overtime
- Mid-level
- 2 years
Quick Apply

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IT Support Desk Engineer II

HEARTLAND BUSINESS SYSTEMS LLC -
Little Chute, WI

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

Quick Apply

Refine Your Search

switch technician ii jobs

IT Support Desk Engineer II

Electrical Testing Technician

Control Engineer I/II/III - Oahu, Maui

Network Technician

Electrical Testing Technician (NETA)

HVAC Technician II

Panel Tech II

Electrical Testing Technician

Level II Systems Engineer

Security Systems Technician II/III

Help Desk Technician / Tier III Support

Desktop Technician

NOC Systems Analyst (Level II)

Electronics Technician II

Level I Desktop Support Technician

Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)

Tolling Technician

DRSN Technician

Range Technician

IT Technician II

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