Top 438751 Systems/technical support Jobs

Technical Support Engineer, Business Systems
Maddox Industrial Transformer —Houston, TX
- $70,000 - $120,000 a year
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Mainframe Technical Support Engineer
Insight Global —Plano, TX
- $80,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Relocation assistance
Quick Apply
Technical Support Associate - PH
Compass Experience Labs —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
Technical Support Analyst
Simbe Robotics —Remote
- $72,000 - $83,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills
Technical Customer Support Specialist
AppMySite —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
Remote Technical Support
Mashgin —Remote
- Full-time
- Remote
- Ability to lift 50 pounds
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Technical Support Representative - Remote
BigCommerce —Remote
- $19 - $21 an hour
- Weekends as needed
- Remote
- Mid-level
- Communication skills
- HTML
Technical Product Support - EdTech
Securly —Remote
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
9d
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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Technical Customer Support Specialist
Nestmed —New York State
- $60,000 - $75,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Home Health
- Health insurance
- Dental insurance
Technical Support - Tier 1
Sena Technologies Inc —Irving, TX
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
Quick Apply
Technical Support
Webnexs —Cheyenne, WY
- Phone etiquette
- Communication skills
- Entry level
Technical Support Representative
iSmartSafe —Houston, TX
- Research
- Mid-level
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- In-person
- Health insurance
- 401(k) matching
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Technical Support Expert 2
Twilio —Colorado
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
- Parental leave
Technical Support Analyst
Pillsbury Winthrop Shaw Pittman LLP —Los Angeles, CA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
Technical Support Representative
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Cleveland, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply

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Technical Support Engineer, Business Systems

Maddox Industrial Transformer -
Houston, TX

Quick Apply

Job Details

Full-time
$70,000 - $120,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Vendor relationship building
Enterprise software support
Software administration

Full Job Description

About Maddox
Maddox is the nation's leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.

Discover more at:
https://www.youtube.com/@MaddoxTransformer
https://www.maddox.com/

About Maddox + You:

Your primary responsibility will be supporting the technology experience of Maddox employees and partners within Odoo, our open-source, self-hosted, and fully-customizable ERP. Your secondary focus as part of our Systems Support team will be on providing friendly support for other Maddox systems, especially those with data that tie into the ERP. The systems you will oversee touch every area of the organization. You will develop and internalize a deep knowledge of our ERP implementation and the significance of the work that happens there and in adjacent systems.

Your work will enable your colleagues to perform their tasks with speed and efficiency, enabling them to purchase, recondition, and sell industrial transformers better than anyone else in the market. Your hands-on, proactive approach to maintenance, your speedy responses to support requests, and your ability to identify problems and solve them quickly will give Maddox a competitive edge.

You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner. You will provide users with access to systems, investigate and troubleshoot software and hardware failures, coordinate with external support and development partners, solve both documented and novel problems that arise within our business systems, and help ensure critical initiatives are well-represented in our ERP roadmap.

You will proactively ensure that Maddox team members are able to perform to the best of their ability within our business systems, helping stakeholders identify opportunities for optimization. You will coordinate change management in order to enable that success, while seeing access control and segregation-of-duties initiatives through to completion.

About Maddox's Systems:

Maddox maintains a give-the-best/expect-the-best attitude. Our team is equipped with MacBook Pros, docks, and multiple external monitors. Our shop employees are equipped with iPads and related peripherals. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.

We exclusively employ cloud-based solutions. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions.

More about You:

You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach.
You enjoy and are adept at engaging with customers of all technical backgrounds.
You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives.
Your ability to "read the room" ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level.
Your work style prioritizes collective success over solo or "hero" efforts.
You exercise strong systems thinking, and you're a proactive self-starter.
You're comfortable and capable of triaging, researching, and resolving complex business problems across multiple contexts, including enterprise resource planning (ERP) environments.
You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts.

Experience & Education: If you have 10+ years of related experience, that's great! We also love investing in promising early-career candidates with the right aptitude, attitude, and ambition.

This is not an entry-level role:

Current professional experience is required.
Experience in administering and supporting business systems adjacent to enterprise resource planning is required. ERP platform administration/support is a huge plus.

Basics:

Full-time. The schedule is generally 8:00 AM - 5:00 PM.
On call for urgent needs.
Drug-free workplace.
Some travel between Maddox locations may be required.
In-person at the Houston (The Woodlands) location.

Comprehensive Full-Time Benefits, including:

3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
Paid paternity/maternity leave
401k with 100% match up to 8% of wages.
Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Pay: Starting range: $70k-$100k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

Work Location: In person

Quick Apply

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