Service Desk Coordinator
Elevate Technology Solutions —Brockton, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
Data Analyst - AI Trainer
DataAnnotation —Brockton, MA
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Digital Forensics Examiner - AI Trainer
DataAnnotation —Massachusetts
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
4d
Business Systems Analyst – Order to Cash (OTC)
Ocean Spray Cranberries, Inc. —Middleboro, MA
- $71,500 - $98,340 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Computer Systems Analyst:
yZENx —Canton, MA
- Email
- Microsoft Access
- Computer Science
- Mid-level
Technology Support Specialist-Summer
East Bridgewater Public Schools —East Bridgewater, MA
- $25 an hour
- Seasonal
- Computer Science
- Bachelor's degree
- Computer networking
5d
Systems and Server Administrator
South Shore Health —Weymouth, MA
- $93,000 - $139,800 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Computer Science
Senior Systems Administrator
Thayer Academy —Braintree, MA
- $113,022 - $116,978 a year
- School experience
- Google Workspace
- Senior level
- Opportunities for advancement
Quick Apply
Sr Systems Analyst:
yZENx —Canton, MA
- Email
- Mid-level
- Master's degree
- Travel
UNIX Administrator
Whiz People —Quincy, MA
- Email
- Mid-level
- Master's degree
- 2 years
Analyst IV Business Systems - POS/Retail Payments
Ahold Delhaize USA —Quincy, MA
- $92,640 - $138,960 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Sr. Systems Analyst:
yZENx —Canton, MA
- Email
- Computer Science
- Mid-level
- Master's degree
Project Manager – Power Control Systems
Siemens —Hingham, MA
- $111,000 - $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
IT Systems Support Analyst - LPT - Quincy College
Quincy College —Quincy, MA
- Part-time
- Computer Science
- Mid-level
- University
HR Systems (HRIS) Manager
Rockland Trust —Hanover, MA
- Oracle
- Customer service
- Bachelor's degree
- Wellness program
- Health insurance
5d
IT Support Engineer
TechBinx —Hingham, MA
- $26.85 - $32.33 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Communication skills
Quick Apply
Desktop Support Technician
Randolph Public School District —Randolph, MA
- $58,000 a year
- Full-time
- Mid-level
Software Applications Developer
NYCASOFT —Bridgewater, MA
- $122,970 a year
- Email
- Mid-level
- Office
- Linux
Quality Assurance Engineer
PaperThin —Quincy, MA
- Email
- Writing skills
- Mid-level
- Office
Systems Integration Architect
Ocean Spray Cranberries, Inc. —Middleboro, MA
- $104,700 - $143,990 a year
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- Children
- Health savings account
- Paid holidays
Quick Apply

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systems jobs near Brant Rock, MA

Service Desk Coordinator

Elevate Technology Solutions -
Brockton, MA

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Qualifications

Customer relationship building
Staff scheduling
Team scheduling
High school diploma or GED
Managing clients in a customer support role
Customer relationship management
Customer support
Cross-functional collaboration

Full Job Description

Service Desk Coordinator

Elevate Technology Solutions

Location: Brockton, MA (Hybrid after 90 days)
Employment Type: Full-Time

About Elevate Technology Solutions

Elevate Technology Solutions is a trusted technology partner delivering secure, scalable, and customer-focused IT services to commercial and government clients. We are committed to providing exceptional service experiences while helping organizations maximize the value of their technology investments.

Position Overview

Elevate Technology Solutions is seeking a highly organized and customer-focused Service Desk Coordinator to serve as the central point of coordination between clients and technical support teams. This role is responsible for managing the flow of service requests, coordinating technician schedules, monitoring ticket progress, and ensuring a high-quality customer experience from initial contact through resolution.

The ideal candidate thrives in a fast-paced environment, excels at communication and organization, and takes pride in delivering outstanding client service while helping technical teams operate efficiently.

Key Responsibilities

Serve as the primary point of contact for client support requests via phone, email, and ticketing systems.
Log, categorize, and document incidents and service requests with accuracy and attention to detail.
Prioritize and route support requests based on urgency, business impact, and service level agreements (SLAs).
Coordinate and manage technician schedules to optimize resource utilization and response times.
Monitor ticket queues, ticket aging, and SLA performance, proactively escalating issues when necessary.
Schedule onsite visits, maintenance activities, and project-related work while communicating updates to clients and technicians.
Conduct quality reviews of service tickets to ensure documentation, time tracking, and client communications meet company standards.
Maintain regular communication with clients regarding ticket status, scheduled work, and next steps.
Identify process improvement opportunities and recommend solutions that enhance service delivery and operational efficiency.
Follow and enforce established service desk processes, procedures, and best practices.

Required Skills & Qualifications

Strong customer service and relationship management skills.
Excellent verbal and written communication abilities.
Exceptional organizational, scheduling, and multitasking skills.
Strong attention to detail and follow-through.
Ability to prioritize competing demands in a fast-paced environment.
Experience working with ticketing, dispatching, or scheduling systems.
Familiarity with IT terminology and technical support environments.
Ability to work collaboratively across teams while maintaining a customer-first mindset.
High School Diploma or equivalent required.
Associate’s or Bachelor’s degree in Information Technology or related field preferred.

Preferred Experience

Experience in a customer-facing support, dispatch, coordinator, or service desk role.
Experience within a Managed Service Provider (MSP), IT services organization, or technical support environment.
Familiarity with ConnectWise or similar service management platforms.
Understanding of service delivery metrics, including response times, resolution times, and SLA compliance.

What Makes You Successful

You are highly organized and proactive.
You enjoy solving problems and keeping multiple priorities moving forward.
You communicate clearly and professionally with both clients and technical teams.
You take ownership of the customer experience and ensure no request falls through the cracks.
You are detail-oriented, quality-focused, and committed to continuous improvement.

IND-1

Salary 55K-75K

Quick Apply

Refine Your Search

systems jobs in Brant Rock, MA

Service Desk Coordinator

Data Analyst - AI Trainer

Digital Forensics Examiner - AI Trainer

Business Systems Analyst – Order to Cash (OTC)

Computer Systems Analyst:

Technology Support Specialist-Summer

Systems and Server Administrator

Senior Systems Administrator

Sr Systems Analyst:

UNIX Administrator

Analyst IV Business Systems - POS/Retail Payments

Sr. Systems Analyst:

Project Manager – Power Control Systems

IT Systems Support Analyst - LPT - Quincy College

HR Systems (HRIS) Manager

IT Support Engineer

Desktop Support Technician

Software Applications Developer

Quality Assurance Engineer

Systems Integration Architect

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