Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Schedule: required to every other weekend each month
Summary:
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Provides Diagnostic imaging of specific body part for the purpose of medical interpretation and/or treatment.
Responsibilities:
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Demonstrates compliance to safety and radiation policies for the protection of patients, staff, physicians, visitors, and self.
Utilizes proper radiation protective equipment when exposure to radiation is a possibility, while maintaining radiation exposure As Low As Reasonably Achievable(ALARA)
Demonstrates safety and health requirements, uses personal protective equipment, when at risk of exposure to blood and body fluids. Fills out proper paperwork if exposure occurs
Reports any safety concern by documenting in maintenance log and/or direct reporting to manager any repair needing attention
Reviews Radiation Safety policies annually
Demonstrates working knowledge to safely operate all CT scanners
Demonstrates ability to troubleshoot technical problems, document in logbook needed repair and place appropriate service call if applicable
Reports equipment failure to manager
Demonstrates responsibility in correct equipment use, and avoids intentional misuse and breakage
Demonstrates the positioning of patients, setting appropriate technical factors, and uses appropriate algorithms for processing images and maintains levels at/or below National Repeat Ratios
Able to safely move/assist patient into the CT table often requiring lifting the patient or sliding from a stretcher to the CT table
Produces routine and complex radiographic Computed Tomography images without direct supervision. Assist physicians as necessary to obtain images needed to produce diagnostic results:
Demonstrates the positioning of patients, setting appropriate technical factors, and uses appropriate algorithms for processing images and maintains levels at/or below National Repeat Ratios
Demonstrates proper protocol for procedures
Demonstrates ability to manage exams and workflows
Interprets physician order, acquire pertinent clinical information for exam, obtain any documentation needed prior to performing exam, i.e. consent, lab work, patient questionnaire, and contraindicated medications, and document exam in a timely manner.
Demonstrate ability to coordinate with patient floors, other departments, transport, Physician offices and outlying hospitals
Demonstrate ability to adapt to changing workload and environment
Patient waiting times and report turnaround times are kept to a minimum based on workload, and patient conditions
Demonstrates knowledge and application of sterile techniques
Demonstrates knowledge and application of HIS/PACS system to correctly complete, modify or change procedure as the need arise, add or modify billing codes as necessary, and confirm patient information, procedure, billing and reports are correct in the system
Demonstrates ability to check daily work list, access previous exams as needed, and schedule patients as required.
Demonstrates maximum amount of patient comfort while undergoing CT procedures:
Actively participates in patient satisfaction surveys
Addresses patient complaints utilizing occurrence reporting and communication from direct patient contact, family members, visitors, and staff
Performs daily equipment analysis to assure proper working conditions for minimum downtime
Provides teaching and technical guidance to new staff and students:
Completes competency checklist indicating where instruction has occurred
Orient new staff/student ,as assigned by manager, to facility and department policies and procedures
Positive evaluations by students during clinical rotations
Performs all other duties as assigned
Quality of Work and Timeliness
Quality of work is professional, thorough and complete.
Meets deadlines and performs work in a timely manner.
Prioritizes work appropriately; plans ahead when necessary.
Consults and communicates with co-workers and other disciplines to provide appropriate service
Initiative and Accountability
Accepts responsibility and accountability for own actions. Takes on additional responsibilities as appropriate
Works independently within scope of position
Grasps new concepts over a normal training period
Able to handle stressful situations, responding appropriately
Receives constructive criticism and takes appropriate action to address and resolve issues.
Problem Solving and Critical Thinking
When faced with a job specific problem, readily offers/implements solutions.
Effectively identifies problems and potential issues, collecting appropriate information for problem identification.
Offers suggestions for more efficient work flow or work production.
Identifies potential problems and brings them to the appropriate person.
Accepts constructive criticism
Communication
Consults with co-workers and other disciplines to provide appropriate care and services as required when performing job responsibilities.
Raises issues and concerns with appropriate manager to improve processes and resolve issues.
Uses active listening skills to understand the other person.
Teamwork
Develops and maintains positive relationships with other staff and caregivers.
Supports unit management decisions and Departmental/MCP initiatives. Accepts and supports change efforts.
Readily assists to meet the challenges of staff coverage within the department.
Demonstrates and maintains a positive approach.
Provides constructive input in appropriate settings
Works at maintaining a good rapport and good relationships with other departments
Enhancing Knowledge and Skills
Attends/actively participates in required department staff meetings and in-service.
Completes PHCS and unit-specific required education, competencies, certifications
Participates in unit-based department, and/or PHCS activities, committees, etc
Friendly, Caring Service
Responds to requests promptly
Makes an effort to get to know the customer as a person, so the customer feels seen and heard.
Listens intently through use of words and nods.
During verbal interaction with customer:
Smiles and establishes eye contact
Calls individual by preferred name
Introduces self and states purpose
At closure, states “Is there anything I can do?” and end with a positive message.
During telephone interaction:
Answers by the following department policy, i.e. first ring, second ring, etc.
Identifies department, states name, and asks “How may I help you?”
Service Recovery/Problem Resolution
Anticipates the wants and needs of the customer:
Asks, “How can I help?” and “Is there anything else I can do?”
Explains anticipated delays to the customer, communicating frequently during any waiting time.
Acknowledges customer concerns:
Works to resolve complaints without making excuses or blaming others or another department.
Thanks the patient or family member for bringing the concern or issue to our attention.
Takes ownership of the situation, even if the task at hand is not specifically within the employee’s job description.
Listens empathetically to the problems without interruptions.
Avoids a defensive response; does not argue.
Utilizes the blameless apology terminology, “I regret that we did not meet your expectations.”
Apologizes for not meeting the customers expectations:
Asks others to help when necessary and tells customer the name of a specific contact that you are notifying to rectify and resolve his/her concerns.
Informs customers of actions taken.
Asks again, “Is there anything else I can do for you?”
Confidentiality
Knocks on patient’s/customer’s door or announces self before entering the customer’s workspace.
Includes patient/customer or customer in the conversation when appropriate; avoids discussion of personal issues.
Discusses health related or confidential matters in private areas.
Closes the curtains in the patient/customer’s room during procedure and when appropriate
Asks how the patient/customer/customer wishes to be addressed
Respects at all times the confidentiality of patient/customer/employee/visitor/volunteer/business information and uses discretion when discussing these matters.
Logs off or shuts down computers and applications when finished.
Places patient information such as medical records, charts and other documentation away from patients, visitors or unauthorized staff.
Disposes of patient information in an appropriate manner.
Locks patient information in file cabinets, drawers, or rooms when not in use.
Uses patient and other confidential information in an appropriate manner.
Appearance
Consistently maintains a neat and clean appearance by:
Selecting dress style reflective of the job
Adhering to uniform guidelines established for the job; and
Maintaining as noise-free, food-free, clutter-free and waste-free worksite as possible
Wears PHCS I.D. badge at all times.
Policies
Performance complies with accreditation, regulatory and department standards.
Creates a culture of safety by performing all assigned duties in accordance with PHCS safety policies and procedures.
Unscheduled absence and tardiness is in compliance with the established standard.
File free of disciplinary action.
PHCS Required Competencies
Has completed required annual competencies.
Has completed age-specific competencies, if applicable to job
Has completed annual CT radiation safety education
Credentials:
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Amer Registry Radiologic Tech (Required)
- Radiologic Technologist (Required)
- Certified Phlebotomy Technician (Required)
- A minimum of one year hospital experience working as a CT Tech.
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Basic Cardiac Life Support (Required)
- BLS Certification within 6 months of hire
Education or Equivalent Experience:
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Other (Required)
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Graduate of a two year program in Radiologic Technology at an AMA and CAHEA approved school.A minimum of one year hospital experience working as a CT Tech.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Salary Range:
$36.56 - $58.30/Hourly
As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.
Click here for information on UPHS’s Benefits.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
