Top 6370 Tech help desk support Jobs

Remote Live Chat Support- Work From Home
Qureos Inc —Kansas City, MO
- $19 - $29 an hour
- Weekends as needed
- Remote
- English
- Windows
- High school diploma or GED
- Paid training
- Dental insurance
3d
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Washington, DC
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Fractional IT Support Technician
Interdependence —Remote
- Monday to Friday
- Remote
- 5 years
- Mid-level
- Continuous improvement
Quick Apply
Customer Support Specialists, AI Response Evaluation
mpathic —Seattle, WA
- $30 - $40 an hour
- Part-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Technical Support Engineer
Dell International Services —San Mateo, CA
- From $90,000 a year
- Bachelor's degree
- Computer networking
- Communication skills
Quick Apply
IT Support Supervisor
Magna Legal Services —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
IT Help Desk (Level 1)
Amp IT —Charlotte, NC
- $35,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Research
- Flexible spending account
- Paid time off
Quick Apply
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Customer Care Representative
World Travel Holdings Inc —Remote
- $15 an hour
- Weekends as needed
- Remote
- Residential
- Entry level
- Paid training
- Paid holidays
IT Support Technician
TechNexus Venture Collaborative —Chicago, IL
- $20 - $25 an hour
- Part-time
- Windows
- Analysis skills
- Organizational skills
Quick Apply
Support / Systems Engineer
Uptime Legal Systems —Eden Prairie, MN
- Up to $55,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Jr. Digital Communications Account Manager
webfx.com —Harrisburg, PA
- $50,000 - $53,000 a year
- Multiple hires
- Google Workspace
- Writing skills
- Office
- Profit sharing
- Wellness program
Quick Apply
Imaging Tech, Ultrasound, Vascular and Echo Preferred, $25K Bonus
Baptist Health South Florida —Tavernier, FL
- Full-time
- Vital signs
- Hospital
- BLS Certification
- Tuition reimbursement
- Paid time off
Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods
Speedway Motors Inc. —Tolleson, AZ
- Full-time
- Microsoft Outlook
- Mid-level
- Continuous improvement
- Wellness program
- Continuing education credits
Mitigation Manager
Restoration Network Inc. —Maple Grove, MN
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Recruiting
- Paid training
- Health insurance
Quick Apply
2h
Lead CT Technologist (Supervisor)
GHR Healthcare —Flemington, NJ
- $93,600 a year
- Full-time
- Acute care
- Hospital
- BLS Certification
- Disability insurance
- Health insurance
Quick Apply
Managed IT Support Technician
AcaciaIT —Tucson, AZ
- $17 - $23 an hour
- Overnight shift
- Hybrid work
- Azure
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
6d
Sales Development Representative (Hybrid Outbound & On-Site)
Covergent Technologies —Terre Haute, IN
- $35,000 - $42,000 a year
- Full-time
- Background check
- Clean driving record
- Driver's License
- Paid training
- Health insurance
Quick Apply

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Remote Live Chat Support- Work From Home

Qureos Inc -
Kansas City, MO

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Job Details

$19 - $29 an hour
3 days ago

Benefits

Paid training
Work from home stipend
Internet reimbursement
Dental insurance
Paid time off
Work from home
Employee assistance program
Vision insurance

Qualifications

CCPA
English
High school diploma or GED
GDPR compliance expertise
Typing

Full Job Description

Join our dynamic, fully remote customer support team as a Live Chat Support Representative! In this exciting role, you'll provide real-time, text-based assistance to customers from the comfort of your home office. You'll have the opportunity to resolve issues, answer questions, and create outstanding service experiences that make a difference. With our remote-first approach, you can work from anywhere in the world, as long as you have a reliable internet connection. Embrace the freedom and flexibility of this role while making a positive impact on our customers!

Key Responsibilities

Customer Interaction

Engage with customers via a live chat platform in real-time with professional, friendly communication.
Handle multiple concurrent chat sessions (typically 3–5 chats simultaneously)
Respond to inquiries within established time benchmarks (average response time: under 30 seconds)
Resolve customer issues efficiently while maintaining a high satisfaction score.s

Issue Resolution

Troubleshoot technical and account-related problems using knowledge base resources
Process orders, returns, refunds, and account changes as authorized
Identify and escalate complex issues to appropriate specialized teams
Follow up on unresolved tickets to ensure customer satisfaction

Documentation & Compliance

Accurately document all customer interactions in the CRM/ticketing system
Adhere to company policies, procedures, and quality standards
Maintain customer data privacy and security protocols
Meet or exceed key performance indicators (KPIs) including:
- Customer Satisfaction Score (CSAT): 90%+
- Average Handle Time (AHT): Target varies by issue complexity
- First Contact Resolution (FCR): 75%+
- Quality Assurance Score: 85%+

Remote Collaboration

Participate in virtual team meetings and training sessions via video call
Communicate with supervisors and teammates through Slack/Teams
Stay updated on product changes and policy updates through remote channels
Contribute to knowledge base improvements and team feedback

Required Qualifications

RequirementDetailsExperience6+ months of customer service experience (retail, call center, hospitality, or chat)EducationHigh school diploma or equivalentTypingMinimum 45 WPM with 95%+ accuracyCommunicationExceptional written English; clear, grammatically correct, conversational toneTechnicalComfortable navigating multiple browser tabs and software applications simultaneouslyAvailabilityFlexible schedule including weekends, evenings, or holidays as needed

Remote Work Requirements

Home Office Setup

Dedicated Workspace: Quiet, private area with a door that closes to minimize distractions
Internet:
- Minimum 25 Mbps download / 5 Mbps upload speed
- Hardwired Ethernet connection strongly preferred
- Stable, low-latency connection required
Computer:
- Windows 10+ or Mac OS 10.15+
- Minimum 8GB RAM, 256GB storage
- Updated antivirus software

Security & Privacy

Private, password-protected Wi-Fi network (no public/shared networks)
Ability to install company security software/VPN
Secure storage for any physical materials or equipment
Understanding of data privacy requirements (GDPR, CCPA compliance)

Preferred Qualifications

Previous live chat or remote customer service experience
Familiarity with help desk software (Zendesk, Freshdesk, Intercom, LiveChat)
Experience with CRM platforms (Salesforce, HubSpot)
Bilingual or multilingual capabilities
Technical troubleshooting experience (SaaS, e-commerce, or tech products)
Previous remote work experience with demonstrated self-discipline

What We Offer

Compensation & Benefits

Hourly Rate: $19–$29/hour (based on experience, location, and shift differentials)
Shift Premiums: Additional pay for evening, overnight, and weekend shifts
Performance Bonuses: Monthly incentives for exceeding KPIs

Remote-First Perks

Home Office Stipend: $500–$800 for ergonomic equipment and setup
Monthly Internet Allowance: $50–$75 toward internet costs
Equipment Option: Choose a company-provided laptop or use your own + stipend
Flexible Scheduling: Self-select shifts based on availability (business needs permitting)

Health & Wellness

Health, dental, and vision insurance (full-time, 30+ hours/week)
Mental health support through the Employee Assistance Program (EAP)
Paid time off and sick leave
Paid training and ongoing professional development

Remote Culture

Virtual team-building events and remote social activities
Recognition programs and peer appreciation platform
Manager
Access to remote work best practices training

Training & Onboarding

Week 1–2: Virtual onboarding, company culture, systems training
Week 3–4: Product knowledge, chat simulations, shadowing
Week 5–6: Graduated live chat handling with supervisor support
Ongoing: Monthly refresher training, upskilling opportunities

All training is conducted remotely via video conferencing and self-paced modules.

Technology Stack

PlatformPurposeLive ChatZendesk Chat, Intercom, LiveChat, or DriftCRMSalesforce, HubSpot, or a proprietary systemCommunicationSlack, Microsoft TeamsVideoZoom, Google MeetKnowledge BaseConfluence, Notion, GuruSchedulingWhen I work, Deputy, or a proprietary system

To Apply

Submit the following:

Updated resume highlighting customer service experience
Preferred shift availability

Apply Now

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