Top 22722 Technical analyst support Jobs

Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
Integration Support Analyst
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- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
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Technical Support Analyst
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Technical Business Analyst
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Technical Support Analyst 2 - Richmond, VA/Onsite
Software Technology Inc —Richmond, VA
- Mid-level
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Technical Business Analyst (contract)
KPMG —Remote
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- 3 years
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Entry level Business Analyst
Atlantictranstrading —Remote
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Business Analyst (remote)
Velvetech —Remote
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Business Support Analyst
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Data Analyst
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5d
Business Analyst
AEM Corporation —Remote
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- Full-time
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- Computer science
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13d
Business Analyst I
CorVel Corporation —Downers Grove, IL
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Enterprise Technical Support Analyst
Waystar —Atlanta, GA
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IT Asset Management Analyst
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Entrega Systems Group Inc —Troy, MI
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Technical Analyst I
VENESCO, LLC —Aberdeen Proving Ground, MD
- $36.85 an hour
- Full-time
- Mid-level
- Master's degree
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Systems Support Analyst (PROVISIONAL)
City of Buffalo —Buffalo, NY
- $64,010 - $74,988 a year
- Full-time
- Mid-level
Technical Business Analyst
APPLIED TECHNOLOGY GROUP INC —Remote
- Full-time
- Remote
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Analyst 4
Software Technology Inc —Richmond, VA
- Writing skills
- Research
- Mid-level
Quick Apply

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Support Analyst

TempWorks Software -
Bloomington, MN

Apply Now

Job Details

$40,000 - $55,000 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Customer communication
SQL
Desktop applications
Productivity software

Full Job Description

Order: 451

Support Analyst Job Description

Job Summary:

At TempWorks, the Support Analyst is responsible for providing exceptional support to end users of a proprietary software package on a wide variety of issues. The Support Analyst identifies, researches, and resolves software related issues. The Support Analyst also responds to telephone calls, emails, and internal requests for software support. The Support Analyst documents, tracks, and monitors the problem to ensure a timely resolution.

General Responsibilities:

Create and maintain positive customer relationships
Utilize help desk software to track and resolve software problems and requests
Communicate professionally and effectively with customers at all levels. Explain technical details in a plain, clear, and simple manner
Troubleshoot and triage incoming support requests related to TempWorks' enterprise and hosted software solutions
Identify the nature of issues (e.g., software bugs, setup errors, corrupted data, user error) and escalate appropriately to internal teams
Required to be on-call for support issues during non-business hours on a rotating basis
Willingness to learn new technologies as they become available
Assist in the development of online FAQs and knowledge base
Learning and understanding of all aspects of the TempWorks products, including the core enterprise system, Web Center, and other ancillary product lines
Report all billable hours and expenses
Performs other related duties as assigned

Required Skills and Abilities:

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Proficient in Microsoft Office Suite or related software
Excellent organization skills and attention to detail
Basic understanding of Software procedures and systems such as SQL
Ability to work independently

Education and Experience:

Associates degree or higher preferred
1+ years of customer service experience
Ability to be self-taught in a variety of software applications and languages
Ability to learn new technologies, software platforms, and retain information quickly
Team player with goal-oriented personality
Ability to work with non-technical end users on first level support issues

Physical Requirements:

Prolonged periods sitting at desk and working on a computer
Must be able to lift up to 10 pounds at times

Compensation and Benefits

The pay range for this role is: $40,000 - $55,000

TempWorks Software offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:

Paid Time Off
Holiday Pay
Volunteer Time Off
Medical Insurance
Health Savings Account with Employer Contribution
Dental Insurance
Vision Insurance
401(k) with Employer Match
Life Insurance and AD&D
Short-Term and Long-Term Disability Insurance
Paid and Unpaid Leave of Absences

Applicants have rights under Federal Employment Laws

Employee Polygraph Protection Act (EPPA) Poster
“Know Your Rights: Workplace Discrimination is Illegal” Poster
Family and Medical Leave Act (FMLA) Poster

TempWorks Software does not participate in E-Verify.

Apply Now

Refine Your Search

technical analyst support jobs

Support Analyst

Integration Support Analyst

Technical Support Analyst

EHR Technical Support Analyst

Technical Business Analyst

Technical Support Analyst 2 - Richmond, VA/Onsite

Technical Business Analyst (contract)

Entry level Business Analyst

Business Analyst (remote)

Business Support Analyst

Data Analyst

Business Analyst

Business Analyst I

Enterprise Technical Support Analyst

IT Asset Management Analyst

Dealer Operations Analyst

Technical Analyst I

Systems Support Analyst (PROVISIONAL)

Technical Business Analyst

Technical Support Analyst 4

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