Top 21520 Technical analyst support Jobs

Technical Support Analyst
Election Systems & Software —Omaha, NE
- $53,000 - $55,000 a year
- On call
- Ability to walk for extended periods
- Data analysis skills
- Office
- Opportunities for advancement
- Flexible schedule
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TempWorks Software —Bloomington, MN
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ATC —Richmond, VA
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KPMG —Remote
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Software Technology Inc —Remote
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Technical Support Analyst
Concora Credit Inc. —Beaverton, OR
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Software Technology Inc —Salem, OR
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Atlantictranstrading —Remote
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IT Support Analyst
Aurora World, Inc. —Pico Rivera, CA
- $28 - $34 an hour
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Business Analyst (remote)
Velvetech —Remote
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Technical Support Analyst
Waystar —Duluth, GA
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University of Rochester —Brighton, NY
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World Insurance Associates, LLC. —Remote
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Technical Support Analyst

Election Systems & Software -
Omaha, NE

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Job Details

$53,000 - $55,000 a year
7 days ago

Benefits

Opportunities for advancement
Flexible schedule

Qualifications

Knowledge management
Email customer support
Technical support via phone
Phone communication
Data analysis skills
Equipment troubleshooting
Windows
Incident Escalation
Compliance with security regulations
Network setup
Desktop (troubleshooting support)
Issue tracking
Networking equipment (troubleshooting support)
Customer service knowledge base
Customer support
Technical support via email
Cross-functional collaboration
Associate's degree
Communication skills
Technical Proficiency
Entry level
Under 1 year
Client interaction via phone calls

Full Job Description

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States! On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective: A Technical Support Analyst is responsible to provide resolution to basic software issues among ES&S internal and external customers. This responsibility includes, but is not limited to, evaluating, troubleshooting and facilitating the resolution of the technical issues using documented processes and procedures via phone, email and online support tools. This role requires working flexible hours including being on call as needed.

Essential Duties and Responsibilities:

Facilitates issue resolution process from initial diagnosis, recommending correction process and follow up to ensure customer satisfaction. Certain issues may require assistance/advice from more experienced Analysts and SMEs to ensure issue resolution
Determine problem type (e.g. procedural, technical) in order to route issue, as necessary to appropriate subject matter experts
Utilize and contribute to knowledge database resources to provide best practices and recommendations for issue mitigation.
Document and categorize technical support interactions into a knowledge repository database, which is utilized by internal resources for product and process enhancements.
Collaborate with team members and cross departmental resources to share knowledge on impactful trends.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

Proficiency with software applications
Network setup and troubleshooting
Application Support role experience desirable (Windows based application knowledge)

Education: Bachelor’s/Associate’s in Computer Related field desirable.

Experience: 0 - 2 years’ experience in customer facing support role

Competencies:

Customer communication skills (verbal and written)
Technical capacity (e.g. Data analysis, Computer setup & configuration)
Problem Solving/Analysis

Licenses/Certifications Required: Technical certification preferred (Microsoft, Windows, and/or Networking)

Supervisory Responsibilities: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift 50 pounds.

Travel: Up to 10% travel is anticipated.

Security: Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy. Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.

EEO Statement: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities. ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date.

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