Top 41013 Technical and quality process supervisor Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Production Supervisor - Medical Device
Hamilton Medical, Inc. —Reno, NV
- $80,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Business
- Disability insurance
- Health insurance
Quality Control Supervisor (1st Shift and 2nd Shift)
CTC Global Corporation —Irvine, CA
- $79,623 - $106,723 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Quality Systems Supervisor
Bimbo QSR —Denver, CO
- $78,263 - $101,706 a year
- Full-time
- Customer service
- Bachelor of Science
- ERP systems
- Health savings account
- Health insurance
Quick Apply
Training Supervisor
Diamond Vogel —Orange City, IA
- Online Application
- Spanish
- Computer literacy
- English
- Health savings account
- Disability insurance
Quick Apply
Quality Assurance Supervisor
Magna International —Birmingham, AL
- Extended hours
- Microsoft Excel
- Ability to walk for extended periods
- Engineering
Quick Apply
Quality Supervisor
Wieland —Wheeling, IL
- $93,000 - $106,000 a year
- Full-time
- Bachelor of Science
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Technical Quality Engineer
Developlus, Inc. —Corona, CA
- $85,000 - $95,000 a year
- Spanish
- ERP systems
- English
Quick Apply
MAP Quality Supervisor - 2nd Shift
Magna International —Piedmont, SC
- $65,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Health savings account
Quick Apply
Quality Supervisor
Medisca Inc. —Irving, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health savings account
- Paid holidays
Quick Apply
12d
Quality Control Supervisor
Ruhrpumpen, Inc. —Tulsa, OK
- Full-time
- Mid-level
- Supervising experience
- Mentoring
Quick Apply
Quality Supervisor
Langham Logistics —Whitestown, IN
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Quality Control In-Process (Flex)
Avid Bioservices —Tustin, CA
- $67,700 - $90,300 a year
- Overtime
- Supervising experience
- Bachelor's degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
Quality Engineer - Supervisor
Control Devices LLC —Webster Groves, MO
- Full-time
- Microsoft Word
- Management
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Quality Coordinator
IOWA ALUMINUM INC —Albia, IA
- Full-time
- Computer literacy
- ERP systems
- Mid-level
Quick Apply
Quality Assurance Specialist
WHOLETECH SYSTEM HITECH USA , INC. —Phoenix, AZ
- $26 - $30 an hour
- Full-time
- Construction site
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Supplier Quality Management Supervisor
Corden Pharma Colorado —Boulder, CO
- $115,000 - $135,000 a year
- Full-time
- 6 years
- Bachelor of Science
- Basic math
- Wellness program
- Paid parental leave
Quick Apply
Quality Assurance Supervisor
Embark Recruiting Solutions —Columbus, OH
- Full-time
- Mid-level
- Organizational skills
- Mechanical knowledge
Quick Apply
Quality Assurance Supervisor
Riviana Foods —Memphis, TN
- Bachelor of Science
- Basic math
- English
Quick Apply
QC Lab Supervisor
GeneFab —Alameda, CA
- $130,000 - $150,000 a year
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
Quick Apply

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

technical and quality process supervisor jobs

Director, Member Advocate Center

Production Supervisor - Medical Device

Quality Control Supervisor (1st Shift and 2nd Shift)

Quality Systems Supervisor

Training Supervisor

Quality Assurance Supervisor

Quality Supervisor

Technical Quality Engineer

MAP Quality Supervisor - 2nd Shift

Quality Supervisor

Quality Control Supervisor

Quality Supervisor

Supervisor, Quality Control In-Process (Flex)

Quality Engineer - Supervisor

Quality Coordinator

Quality Assurance Specialist

Supplier Quality Management Supervisor

Quality Assurance Supervisor

Quality Assurance Supervisor

QC Lab Supervisor

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