Top 40236 Technical and quality process supervisor Jobs

Collections Quality Assurance Analyst
GreenState Credit Union —North Liberty, IA
- $90,593.36 - $105,914.12 a year
- Full-time
- Research
- Office
- Analysis skills
Technical Supervisor
Lighthouse Lab Services —Oceanside, CA
- $125,000 - $135,000 a year
- Full-time
- Doctoral degree
- HIPAA
- Master's degree
- Disability insurance
- Health insurance
Quick Apply
Warehouse Supervisor
Emerge —Depew, NY
- $72,000 - $76,000 a year
- Monday to Friday
- Hybrid work
- 5 years
- Supervising experience
- Warehouse
Quick Apply
9d
Quality Supervisor
The Judge Group —Worcester, MA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
Quick Apply
Quality Supervisor
Wipro Givon USA —Everett, WA
- $82,000 - $110,000 a year
- Full-time
- Computer literacy
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Dental insurance
Quick Apply
Quality Engineer
Magna International —Piedmont, SC
- $65,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Engineering
- Profit sharing
- Health savings account
Quick Apply
Quality Assurance Supervisor
Campbell Soup Company —Charlotte, NC
- $69,400 - $95,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quality Assurance Supervisor
Magna International —Birmingham, AL
- Extended hours
- Microsoft Excel
- Ability to walk for extended periods
- Engineering
Quick Apply
Supervisor Quality Control
AVEVA DRUG DELIVERY SYSTEMS INC —Miramar, FL
- $75,000 - $80,000 a year
- Bachelor of Science
- Basic math
- Analysis skills
Quality Supervisor
Grupo EOSOL —Guayama, PR
- Full-time
- Construction site
- Mid-level
- In-person
MAP Quality Supervisor - 2nd Shift
Magna International —Piedmont, SC
- $65,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Health savings account
Quick Apply
Quality Assurance Supervisor
Cencora —Cary, NC
- Full-time
- Microsoft Word
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health insurance
Quality Supervisor
Prysmian —Marshall, TX
- Full-time
- Mid-level
- Supervising experience
- Neurology
Quick Apply
Quality Supervisor
Duravent Group —Jacksonville, TX
- Full-time
- Remote
- Engineering
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Quality Supervisor
Kerry —Rome, GA
- $63,000 - $116,900 a year
- Pass drug screening
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Supervisor, Quality Control Biology
Artiva Biotherapeutics —San Diego, CA
- $110,000 - $135,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Paid holidays
- Disability insurance
Quick Apply
Supervisor Quality
Center Manufacturing Acquisition —Hazel Park, MI
- Schematics
- Mid-level
- 3 years
Quick Apply
Supervisor, Quality
Continental —Halstead, KS
- Online Application
- 5 years
- Bachelor's degree
- Conflict management
- Disability insurance
- Tuition reimbursement
Quality Supervisor
Smurfit Westrock —Evadale, TX
- Full-time
- Microsoft Excel
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Food Safety Quality Supervisor
Symrise —Hodges, SC
- Online Application
- Bachelor of Science
- Mid-level
- 3 years
Quick Apply

I want to receive the latest job alert for technical and quality process supervisor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical and quality process supervisor jobs near

Quality Control Supervisor jobs in San Diego, CA

Quality Assurance Manager jobs in Birmingham, AL

Quality Assurance Manager jobs in Charlotte, NC

Quality Assurance Manager jobs in Worcester, MA

Quality Assurance Manager jobs in Cary, NC

Quality Assurance Manager jobs in Everett, WA

Food Safety Quality Assurance jobs in Remote

Quality Assurance Analyst jobs in Round Rock, TX

Quality Assurance Analyst jobs in Manassas, VA

Quality Assurance Analyst jobs in San Diego, CA

Remote Business Analyst jobs in New York, NY

Quality Assurance Analyst jobs in Zachary, LA

Supplier Quality Engineer jobs in Chicago, IL

Data Analyst jobs in Texas

Per Diem Nursing Supervisor jobs in New York State

Sterile Processing Supervisor jobs in California

It Technical Support jobs in Dallas, TX

Technical Program Manager jobs in Michigan

Technical Supervisor jobs in California

Technical Supervisor jobs in Austin, TX

Collections Quality Assurance Analyst

GreenState Credit Union -
North Liberty, IA

Apply Now

Job Details

Full-time
$90,593.36 - $105,914.12 a year

Qualifications

Customer communication
Debt collection
Collections account management

Full Job Description

GreenState Credit Union

Collections Quality Assurance Analyst

US-IA-North Liberty

Job ID: 2026-4696
# of Openings: 1
Category: Collections
GreenState Credit Union

Overview

This position is responsible for ensuring compliance, consistency, and service excellence within the collections department. This role oversees the execution of internal audits, evaluates call quality, investigates and resolves member complaints, and leads or supports projects aimed at improving processes and performance. By monitoring adherence to regulatory requirements, internal policies, and customer service standards, the specialist helps mitigate risk, enhance operational efficiency, and uphold the credit union's commitment to member satisfaction and ethical collections practices.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

Ensure the department operates efficiently and effectively in meeting the internal and external member’s needs.
Responsible for departmental project management and will be the lead contact in all mergers and acquisitions, system upgrades, and conversions.
Coordinate with other departments, and/or third-party vendors in the development and implementation of all process improvements affecting the Collections Department.
Coordinates all Vendor Management activities, including contract renewals, obtaining necessary documents, and submission of all new requests for final approval by SVP/Collections & Recoveries.
Develops and implement software/system test scripts and integrate workarounds to provide fixes to defined technical issues
Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that technology issues and solutions within the account resolution department are understood.
Manages the timely audit of necessary data for year-end reporting documents, including but not limited to 1099C. Oversees the production and distribution of said documents by appropriate processing team.
Manages KaiNexus for the Collections Department. Reviews, researches, completes necessary analytics, and compiles evaluation and recommendation for prioritization and implementation to present to Department Leader. Works closely with other Information Technology teams and other Credit Union departments; coordinating projects that need shared resources, determining and resolving any overlapping impacts on various systems, and ensuring good working relationships between all employees.
Provides support and assistance during internal, state, and federal audits and examinations.
Assists Leaders with various projects within the department.
Supports the SVP/Collections & Recoveries and department leaders with other duties and tasks necessary to ensure the Collections Department is efficient and successful.
Manages Quality Assurance process for department completing monthly call monitors for staff, scoring specific number of calls for each individual within the department, providing coaching and feedback on the effectiveness of each call.
Completes monthly quality assurance reviews for support staff tasks such as case audits, Loss Mitigation applications, workflow completeness, E-Oscar compliance for notifications and response, charge-offs etc.
Identifies opportunities for and participates in the development and implementation of process improvements to improve efficiency, compliance, and to reduce the opportunity for human error.
Provides ongoing mentoring for staff within the department ensuring that consistent communication and support is available, including a 30/60/90-day check-in with new hires.
Serves as the point of contact for all Collection complaints, including thoroughly investigating and documenting customer complaints, and if applicable, rectify any issues while complying with company policies and regulations
Responsible for completing auditing on various processes to ensure adherence to investor and GSCU policies.
Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, investor guidelines as well as GSCU policies and procedures.

Qualifications

Bachelor’s degree in business or related field and/or equivalent years' experience required. Minimum 5-years’ experience working in Collections or Call Center environment.
Knowledge of procedures, processes, policies, and regulations as they relate to collections and areas of responsibility.
Excellent interpersonal and persuasive skills necessary to gather data from multiple sources to complete projects and to represent the Credit Union in a positive way during periods of stressful member contact.
Self-directed nature, ability to work independent of supervision, and ability to follow directions and meet deadlines.
Positive attitude, team first focus with an emphasis on providing outstanding customer service and team support.
Excellent verbal and written communication skills and attention to detail are required.
Ability, availability, and willingness to work flexible hours to accomplish workload.
Ability to coordinate, prioritize, and complete multiple, ongoing projects in a fast paced and collaborative environment.
A working knowledge of compliance, consumer credit, real estate, and bankruptcy laws and regulations is preferred.
Working knowledge of Telephone Consumer Protection Act (TCPA), Fair Debt Collection Practices Act (FDCPA), Fair Credit reporting Act (FCRA) Unfair Deceptive and Abusive Acts & Practices (UDAAP).
Ability to work independently prioritize assignments and organize work efficiently, to handle large volumes of details.
Creative, adaptable, accurate, strong attention to detail, analytical skills, and problem-solving skills.

Reporting Relationship
Reports to the Collections Supervisor.

Supervisory Responsibilities
This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID

PI285499558

Apply Now

Refine Your Search

technical and quality process supervisor jobs

Collections Quality Assurance Analyst

Technical Supervisor

Warehouse Supervisor

Quality Supervisor

Quality Supervisor

Quality Engineer

Quality Assurance Supervisor

Quality Assurance Supervisor

Supervisor Quality Control

Quality Supervisor

MAP Quality Supervisor - 2nd Shift

Quality Assurance Supervisor

Quality Supervisor

Quality Supervisor

Quality Supervisor

Supervisor, Quality Control Biology

Supervisor Quality

Supervisor, Quality

Quality Supervisor

Food Safety Quality Supervisor

I want to receive the latest job alert for technical and quality process supervisor

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected