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Technical Product Analyst I
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Technical Product Analyst I

Deluxe -
Remote

Apply Now

Job Details

Full-time
$20 - $24 an hour

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Benefits from day one
Volunteer time off
Retirement plan

Qualifications

Customer support ticket management
Productivity software
Ticketing system technical support

Full Job Description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
We offer competitive benefits starting on day one, designed to support your life both in and out of work.
42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

This is an early career position providing technical customer service to external customers for respective Deluxe software. Utilizes internal processes and tools to log, track, update and complete work items initiated by customers. Strives to work independently while developing comprehensive knowledge of Deluxe software.

Monitors support ticketing system, specifically the application group queue, for incoming support issues. Contributes to the team workload by taking tickets from the application group queue within the defined SLA guidelines. Uses the appropriate Action ID Codes, documents customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on follow-up SLA guidelines.
Delivers technical support for Deluxe ImageRPS software, including troubleshooting issues related to remittance processing, file ingestion, balancing, and transaction workflows to ensure accurate and timely client operations.
Performs to designated utilization goals and achieves a satisfactory evaluation across multiple metrics to include:
- Follow-Up Compliance
- First Call Resolution
- Direct Transfer Rate
- Over-90 inventory
- Mean Time To Resolve
Primary focus is on handling incoming client cases and working to resolution within the defined guidelines for the product supported.
Participates in conference calls, meetings, and other collaborative engagements for a variety of purposes primarily focused on client issues or case resolution for assigned cases.
Actively seeks out training opportunities to expand product knowledge.

Basic Qualifications:

1+ year of Help Desk and/or customer service experience

1+ year of experience with ticketing system (ServiceNow, Zendesk, Jira)

1+ year of Basic PC Troubleshooting and/or Repair

Document Creation

1+ year of Microsoft Office suite

Preferred Qualifications:

Education

Bachelors or Associates degree in IT or related field

experince with Deluxe ImageRPS

Additional Basic Qualifications:

Must be 18 years of age or older

This role is not permitted to be filled in the following locations Alaska, California, Colorado, District of Columbia, Hawaii, Louisiana, Mississippi, Montana, North Dakota, Puerto Rico, Rhode Island, Utah, West Virginia, and Wyoming.

Compensation

The compensation range for this position is $20.00 - $24.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Apply Now

Refine Your Search

technical application analyst i jobs

Technical Product Analyst I

EBA Technical Analyst I

Principal Clinical Research Analyst - Class III Medical Devices (EU MDR Clinical Affairs Expert)

Pharmacy Analyst

Underwriter/Senior Underwriter

Special Education Teacher

Board Certified Behavioral Analyst (BCBA)

EDI Integration Specialist

Sr SC Digital Systems Ops

Field Service Representative Analyst (Shaw AFB)

Senior Enterprise Analyst

Senior Traffic Analyst

Technical Writer - OH

IT Business Analyst- ERP

Onboarding Solutions Consultant

Clinical Application Support Specialist (Neurodiagnostics)

Cost Estimator - Senior

Military Service - U.S. Air National Guard, Signals Intelligence Analyst

Military Service - U.S. Air National Guard, All Source Intelligence Analyst

Military Service - U.S. Air National Guard, All Source Intelligence Analyst

I want to receive the latest job alert for technical application analyst i

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