Top 15342 Technical escalation manager Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Technical Sales & Support Manager
Telecom One, Inc. —Brookfield, WI
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- 401(k)
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Technical Program Manager
Denken Solutions, Inc. —Foster City, MI
- $80 an hour
- Hybrid work
- 7 years
- Azure
- Office
Quick Apply
Implementation Manager
MetTel —Holmdel, NJ
- Up to $100,000 a year
- Mid-level
- Organizational skills
- Communication skills
Quick Apply
Technical Support Manager
Colorvision International, Inc —Orlando, FL
- $100,000 - $110,000 a year
- Full-time
- 5 years
- Office
- Hotel
Quick Apply
13d
Technical Customer Success Manager
Nice —Remote
- Remote
- 3 years
- Senior level
Planisware Technical Project Manager
Exaways Corporation —Remote
- $120,000 - $150,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- Organizational skills
Quick Apply
5d
Product - Technical Product Manager
Aline —Remote
- $120,000 - $130,000 a year
- Full-time
- Remote
- 5 years
- SQL
- Analysis skills
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Technical Escalation Manager
Qualys —Raleigh, NC
- Full-time
- 8 years
- Senior level
- Communication skills
Technical Solutions Manager
Tixr —Remote
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- 3 years
- Continuous improvement
- Travel
- Paid holidays
- Health insurance
Quick Apply
Manager, Technical Support Engineering
Expel —Herndon, VA
- $106,100 - $153,800 a year
- Remote
- US work authorization
- Senior level
- Parental leave
Quick Apply
7d
Onboarding Specialist (Remote)
LeagueApps —Remote
- $62,014 - $93,021 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
Technical Account Manager
Lead Bank —Remote
- $138,505 - $165,217 a year
- Full-time
- Remote
- Fair chance
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
Sr. Customer Success Manager
Cofactr —Remote
- $110,000 - $150,000 a year
- Full-time
- Remote
- Salesforce
- Continuous improvement
- Travel
- Commuter assistance
- Health insurance
Quick Apply
Technical Product Delivery Manager
Leverege —Remote
- Full-time
- Remote
- Computer Science
- Mid-level
- Product management
Manager, Customer Engineering
Patch My PC —Remote
- $130,000 - $160,000 a year
- Full-time
- Remote
- 7 years
- Azure
- Windows
- Health savings account
- Health insurance
Quick Apply
12d
Technical Program Manager, Deployments
FluidStack —New York, NY
- $200,000 - $275,000 a year
- Email
- Remote
- 5 years
- Continuous improvement
- Travel
- Dental insurance
- Paid time off
Information Technology Operations Manager
MediQuant LLC —Remote
- Weekends as needed
- Remote
- Background check
- Computer Science
- HIPAA
- Work from home
Quick Apply
Manager - Technical Support
Granicus —Remote
- $64,000 - $72,000 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- Senior level
- Paid parental leave
- Health savings account
Manager, Technical Support
Twilio —Indiana
- Remote
- English
- Java
- SQL
- Parental leave

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical escalation manager jobs

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