Top 141929 Technical facility support Jobs

Advanced Technical Support Group Engineer- Remote
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CS Tech Support Specialist I (***)
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Senior Civil Engineer – Stormwater & Utilities
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Metrology Lead
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Electrical Lighting Controls Designer (Full Time)
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Instructor Civil Engineering/Geomatics (Surveying) Technology
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Senior Systems Engineer
Arete Consulting LLC —Washington, DC
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Carboline —St. Louis, MO
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Blackwatch International —Huntsville, AL
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Travel - Electrical Foreman - Waynesboro, PA
M.C. Dean, Inc —Waynesboro, PA
- Full-time
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Technical Writer I (PEO IE) Washington, D.C.
Professional Analysis Incorporated —Washington, DC
- Email
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Advanced Technical Support Group Engineer- Remote

Crestron Electronics Inc. -
Rockleigh, NJ

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Job Details

Full-time
$77,000 - $110,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Customer communication
Microsoft Excel
High school diploma or GED
Crestron
Desktop applications
Experience working in the AV industry
Productivity software

Full Job Description

At Crestron Electronics, Inc we build the technology that integrates technology.

We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

The ATSG Engineer manages the resolution of customer issues either remotely or, when necessary, onsite by applying their advanced technical knowledge and expertise in addition to resources available to them. They must resolve support cases that have been assigned to them, carefully documenting the steps taken to enhance the company support database and managing all communications and follow-up related to the case.
This is a 100% remote opportunity

Responsibilities:

Handle escalated Technical Support cases
Provide remote assistance and on-site support to Crestron’s dealers and customers while working to resolve technical issues that cannot be efficiently resolved through typical phone support channels
Stage dealer projects and programs in the process of reproducing and resolving the reported issues
Review project designs and programming to ensure they conform to best practices
Gather logs, packet captures, and any other data necessary to effectively
Perform site surveys to verify installations meet industry and Crestron standards
Clearly define and communicate how the customers concerns will be addressed and effectively manage expectations
Proactively identify potential conflicts and delays, and work to manage and mitigate project risks
Liaison with sustaining engineers and product managers as required to resolve customer concerns

Qualifications:

H.S. Diploma or General Education Degree (GED) required
Bachelors in EE or CS degree preferred
6-8 years working in the AV industry and 5 years of experience in Customer Support
3-5 years experience with Crestron's proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, and D3Pro
Works under minimal supervision with wide latitude for independent judgement
Ability to undertake assigned projects with baseline information for completion and evolve project complexity with minimal supervision
Ability to read and interpret system schematics, floorplans, etc.
Proficient in Microsoft OS environments
Proficient in Apple OS and applications desirable
Proficient in MS 365 platforms: Excel, Word, PowerPoint required, Teams preferred
Moderate / Advanced project management skills
Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies
Able to effectively prioritize tasks to maximize benefit to the organization
Able to work flexible hours as required by the client
Crestron Certified Programmer required
Crestron DMC-E Certified required
Crestron DMC-N Required
70 % travel

Per applicable state requirements, the annual pay range for this position ($77,000 - $110,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.

At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

EOE/M/F/D/V

No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.

Apply Now

Refine Your Search

technical facility support jobs

Advanced Technical Support Group Engineer- Remote

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