Top 3271 Technical help desk associate Jobs

Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Analyst (Work from Home)
Qureos Inc —San Diego, CA
- Remote
- Computer science
- Microsoft Outlook
- Computer Science
- Paid training
- Paid holidays
12d
Help Desk Representative Tier 1- Temporary Part-time
Blackwood Campus —Blackwood, NJ
- $18 an hour
- Temporary
- Experience equivalent to degree accepted
- Associate's degree
- Communication skills
WFH IT Support Representative (Entry Level)
Qureos Inc —Las Vegas, NV
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
6d
IT Help Desk Associate
Radiant Industries —El Segundo, CA
- $30 - $35 an hour
- Extended hours
- Mid-level
- Office
- Windows
- Paid parental leave
- Health savings account
Quick Apply
IT Technician
ebm-papst Inc. —Farmington, CT
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- In-person
- Associate's degree
Quick Apply
IT Help Desk Technician
Bibiyan Law Group, P.C. —Los Angeles, CA
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
Quick Apply
Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
Quick Apply
Help Desk Specialist I - Clinical Applications
Nuvodia, LLC —Remote
- $17.73 - $28.50 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
11d
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
IT Support / Help Desk Specialist
BradyPLUS —Bell, CA
- $26 - $27 an hour
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Technician
KC Technologies LLC —Contoocook, NH
- $24 - $35 an hour
- Full-time
- Microsoft Outlook
- In-person
- Associate's degree
- Tuition reimbursement
- Paid time off
Quick Apply
IT Help Desk
Capital, Acquisition, Deployment, and Investment Partners —Santa Ana, CA
- $25 - $33 an hour
- Full-time
- Software troubleshooting
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Help Desk Manager
Evanhoe and Associates —Remote
- $75,000 - $105,000 a year
- Full-time
- Remote
- 6 years
- High school diploma or GED
- Supervising experience
- Commuter assistance
- Health savings account
Help Desk Technician I
Willdan —San Francisco, CA
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply

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Help Desk Specialist

Concept Plus -
Remote

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Job Details

Full-time

Benefits

Paid holidays
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Computer literacy

Full Job Description

About Concept Plus

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

For more information, visit www.conceptplus.com.

About the role

The Help Desk Specialist delivers Tier‑1 support for the Warfighting Acquisition University's online learning ecosystem. This position assists a large user community by providing guidance on system navigation, resolving technical challenges, and supporting account and course‑related needs across the WarU Learning Management System and its connected tools

What you'll do

Deliver responsive, high‑quality customer assistance in a fast‑paced setting that supports a broad population of learners, instructors, and staff
Handle incoming calls, emails, and help‑desk tickets from users seeking support
Follow up on outstanding issues to ensure timely and complete resolution
Enter accurate details of all interactions into a web‑based ticketing and tracking platform
Assist with account access issues, system navigation, course enrollment management, login problems, and general troubleshooting within WarU’s virtual training environment
Communicate with professionalism and empathy to de‑escalate difficult situations and guide users toward solutions
Organize workload effectively to meet established service and performance benchmarks

Qualifications

Strong written and verbal communication ability
Solid computer proficiency and comfort navigating technical issues
Experience in help‑desk, customer service, call center, or similar support environments; email support experience is beneficia
Familiarity with Microsoft Office tools, especially Outlook, Word, and Excel
Associate degree or higher
Prior customer service experience (minimum one year) is desirable
Familiarity with service management tools such as ServiceNow
Must meet eligibility requirements to obtain a Public Trust clearance

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.

Quick Apply

Refine Your Search

technical help desk associate jobs

Help Desk Specialist

IT Specialist (Tier 1)

Service Desk Analyst - Remote (After Hours)

IT Service Representative (IT Help Desk)

Desktop Support Analyst (Work from Home)

Help Desk Representative Tier 1- Temporary Part-time

WFH IT Support Representative (Entry Level)

IT Help Desk Associate

IT Technician

IT Help Desk Technician

Cyber Security Analyst I

Help Desk Support Engineer

Help Desk Specialist I - Clinical Applications

Support Analyst I (Remote)

IT Support / Help Desk Specialist

IT Help Desk Technician - Swing Shift

Help Desk Technician

IT Help Desk

Help Desk Manager

Help Desk Technician I

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