Top 2959 Technical help desk associate Jobs

Help Desk Specialist I - Clinical Applications
Nuvodia, LLC —Remote
- $17.73 - $28.50 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
13d
Help Desk Specialist
Concept Plus —Remote
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- Microsoft Excel
- Microsoft Outlook
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Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
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- High school diploma or GED
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Help Desk Representative - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Help Desk Support Engineer - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid holidays
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Help Desk Representative Tier 1- Temporary Part-time
Blackwood Campus —Blackwood, NJ
- $18 an hour
- Temporary
- Experience equivalent to degree accepted
- Associate's degree
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Desktop Support Analyst (Work from Home)
Qureos Inc —San Diego, CA
- Remote
- Computer science
- Microsoft Outlook
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- Paid training
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14d
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
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IT Help Desk
Rosen Hotels & Resorts —Orlando, FL
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- 1 year
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HELP DESK ANALYST
Variety Wholesalers Inc —Henderson, NC
- Rotating shift
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IT Help Desk Associate
Radiant Industries —El Segundo, CA
- $30 - $35 an hour
- Extended hours
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- Office
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- Paid parental leave
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Help Desk Assistant, Crayola Experience
Crayola LLC —Orlando, FL
- Part-time
- English
- Ability to lift 50 pounds
- Children
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Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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IT Help Desk Specialist
FM Industries —Fremont, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Windows
- High school diploma or GED
- Health insurance
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OPS Non-Student Help Desk Support Associate
Florida Gulf Coast University —Fort Myers, FL
- Part-time
- Computer literacy
- Office
- High school diploma or GED
IT Help Desk Tier 1
The People Concern —Los Angeles, CA
- $25 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Research
- 403(b) matching
- AD&D insurance
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Help Desk Technician I, Part-Time
Golden West —Rapid City, SD
- Part-time
- No experience needed
- Office
- Windows
- On-the-job training
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Jr. Systems Administrator
Paragone Solutions, Inc. —Remote
- Part-time
- Military
- Analysis skills
- US work authorization
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Y&L Consulting, Inc. —San Antonio, TX
- $10 - $15 an hour
- Contract
- Microsoft Outlook
- Mid-level
- Windows
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Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
Quick Apply

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Help Desk Specialist I - Clinical Applications

Nuvodia, LLC -
Remote

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Job Details

Full-time
$17.73 - $28.50 an hour
13 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Driver's License
Cloud-based systems
Computer hardware
Desktop (troubleshooting support)
Network support
Desktop administration

Full Job Description

Base Pay Range:

$17.73 - $28.50

Job Description:

The Help Desk Specialist I - Clinical Applications position for Nuvodia is a regular, full-time position 40 hours a week, daytime schedule on: Fri(8hrs), Sat(12hrs), Sun(12hrs), Mon(8hrs). This is a fully remote position.

Summary: As the initial phone contact for clients, the help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.

General Description: The Help Desk Specialist I employee must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer’s impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.

Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Daily Responsibilities

Provides remote and on-site technical support in a clinical setting, as necessary.
Follow security guidelines determined by the industry and management.
Maintains appropriate technical documentation necessary for support, training, and analysis.
Proactively identifies areas for solution improvement – including workflow, configuration, or application changes.
Enters, prioritizes, and escalates service tickets via the ticket system.
Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing and radiology application problems.
Responds promptly to customer needs, escalates appropriately, and solicits customer feedback to improve service.
Installs and configures appropriate radiology software packages such as PACS, Voice Recognition and other supporting applications.
Resolves general workstation issues, including items related to the operating systems, hardware compatibility, and software interdependencies.
Monitors queue e-mail request folders, providing support and/or coverage to meet queue needs based on department needs and team availability.
Availability to work the after-hours on call schedule as needed.

General Duties and Responsibilities:

Valid state driver’s license and proof of insurance.
Ability to maintain strict confidentiality within the organization.
Honest, pleasant manner, and good personal hygiene. Free of alcohol and drug abuse.
Excellent communication and interpersonal skills.
Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment.
Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
Follows company departmental standards and personnel policies, with professional demeanor in conduct and appearance, by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
Performs other duties or rotates to other shifts as required by displaying team spirit and self-growth, accepting, and performing other projects and responsibilities, and requesting other projects and responsibilities.

Supervisory Responsibilities:

There is no supervisory responsibility in this position

Advocacy:

Treats all clients with dignity and respect, Provides excellent customer service, Conforms to and is an advocate for HIPAA regulations. Leads as an advocate for Nuvodia by knowing, understanding and living the mission, values and goals.

Qualifications:

Education: Associate degree in related field or equivalent experience.
Experience& Knowledge:
- Required, One year experience in the following:
  - Technical helpdesk experience
  - Experience with Workstation, Network and Cloud Technology
  - Knowledge of Workstation Hardware & Software support
- Desired
  - Fundamental knowledge of healthcare or radiology application functionality.
  - Experience supporting RIS, PACS, or Voice Recognition systems
Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.

Benefits Include: Employees can enroll in medical and dental insurance and are covered by basic vision and term life insurance. Employees are able to enroll in our company's 401k retirement plan with employer matching opportunities and will receive paid vacation, sick, and personal leave, paid holidays and quarterly profitability bonuses.

Nuvodia/Inland is an EEO employer...

Work Location: Remote

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