Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Claims EDI Helpdesk Support
RADcube —Remote
- Full-time
- Remote
- Background check
- High school diploma or GED
- 1 year
14d
Call Center Technical Support Representative
MCI Careers —Las Cruces, NM
- $12.00 - $14.10 an hour
- Full-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Contact Center Technical Support Representative
MCI Careers —Las Cruces, NM
- $12.00 - $14.10 an hour
- Part-time
- 18 years or older
- Spanish
- Computer Science
- Paid training
- Paid holidays
Campus Technician (Information Technology)
UEI College/SAGE Albuquerque —Albuquerque, NM
- $24 - $26 an hour
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Inventory management
- Health savings account
- Health insurance
Quick Apply
4d
Call Center Technical Support Representative
MCI Careers —Savannah, GA
- $7.25 - $14.10 an hour
- Full-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Contact Center Technical Support Representative
MCI Careers —Savannah, GA
- $7.25 - $14.10 an hour
- Part-time
- 18 years or older
- Spanish
- Computer Science
- Paid training
- Paid holidays
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
Quick Apply
ITTechnician 1st Shift
THK Rhythm North America Co., LTD —Sparta, TN
- $45,000 a year
- Full-time
- Background check
- Software troubleshooting
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
10d
Facilities Helpdesk Technician
Town Pump, Inc. —Butte, MT
- From $15 an hour
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Diary/Helpdesk Specialist
Linchpin Solutions Inc —Quantico, VA
- Full-time
- Mid-level
- Data entry
- Business Administration
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Ledgent Technology —San Jose, CA
- $31 - $39 an hour
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Network Engineer
Silgan Plastics —Chesterfield, MO
- Full-time
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
Systems Administrator
Silgan Plastics —Chesterfield, MO
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
2d
Sr Network Analyst
B. BRAUN MEDICAL (US) INC —Irvine, CA
- $126,000 - $157,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Health insurance
- 401(k)
9d
Sr. System Administrator
Raytheon —Marlborough, MA
- $68,900 - $131,100 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- In-person
- Paid holidays
- Disability insurance
9d
Technical Customer Service Representative - OSC (First Shift)
QTS Data Centers —Suwanee, GA
- Email
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Health savings account
10d
Technical Support Representative (Tier 1 Support)
NAV Fund Administration Group —Oakbrook Terrace, IL
- $50,000 - $60,000 a year
- Full-time
- Inventory control
- Customer service
- Research
- Profit sharing
- Disability insurance
Quick Apply
11d
Technical Support Representative Level I
Datawatch Systems, Inc —Bethesda, MD
- $20 - $22 an hour
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Free parking
- Commuter assistance
Support Technical Representative
B&L Information Systems —Bridgman, MI
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply

I want to receive the latest job alert for technical helpdesk representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical helpdesk representative jobs near

Helpdesk Support jobs in Remote

IT Support Specialist jobs in San Jose, CA

Technical Support Representative jobs in Oakbrook Terrace, IL

Information Technology Specialist jobs in Albuquerque, NM

Customer Service Representative jobs in Suwanee, GA

It Support jobs in San Francisco Bay Area, CA

Peer Support jobs in Lincoln, NE

Helpdesk Support jobs in Gibbsboro, NJ

Helpdesk Support jobs in Austell, GA

Helpdesk Support jobs in Savannah, GA

Helpdesk Support jobs in Rocky Hill, CT

Online Chat Support jobs in Georgia

Autistic Support jobs in Pennsylvania

Sales Representative Base Salary Plus Commission jobs in Tampa, FL

Surgery Center jobs in Murrieta, CA

Healthcare Call Center jobs in New York, NY

Call Center Representative jobs in Boynton Beach, FL

Call Center Representative jobs in Hartford, CT

Call Center Representative jobs in Marietta, GA

Call Center Representative jobs in San Juan, PR

Helpdesk Customer Support

Public Health Institute -
Remote

Apply Now

Job Details

Full-time
$34.54 - $50.07 an hour

Qualifications

Customer communication
Network troubleshooting
Microsoft Excel
Microsoft Access
Microsoft Outlook
Server troubleshooting
HIPAA
SQL
Virtualization tools
SQL Server Management Studio
Healthcare privacy protection
Health information regulatory compliance
SharePoint
Citrix
Active Directory management

Full Job Description

Helpdesk Customer Support

Posting Number: #2137

Position Title: Helpdesk Customer Support

Closing Date: Until Filled

Location: Remote, USA

The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

PHI was distinguished as one of the top 50 “Best Non-Profit Organizations to Work For” by the Non-Profit Times in a national search.

POSITION SUMMARY

The Helpdesk Customer Support provides customer-facing support for CNExT and CAS software, including troubleshooting, testing, training, and user documentation. This role requires an Oncology Data Specialist–Certified (ODS-C) credential and cancer registry experience. The position is responsible for resolving complex applications, databases, network, and virtualization issues. It also supports customer data conversions and update specifications, writes SQL scripts, and assists with customer implementations and strategic initiatives. The ideal candidate will demonstrate strong cancer registry knowledge, analytical ability, customer service skills, and the capacity to produce clear, accurate documentation. This position reports to the Information Technology Manager II.

This is a remote, regular full-time position based in the United States. Standard hours are Monday through Friday, 5:00 a.m. to 2:00 p.m. Pacific Time (with one-hour unpaid lunch time), with occasional overtime, weekend work, and travel as needed.

Applicants must have an active Oncology Data Specialist–Certified (ODS-C) credential and meet the other listed requirements to be considered for this position.

Full pay range for this position: $34.54 to $50.07 per hour. The typical hiring range for this position is from $34.54 (minimum) to $42.31 (midpoint) per hour. The starting wage is determined based on the candidate’s knowledge, skills, experience, as well as budget availability.

Employment Type: Full Time

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

Software Support – 65%

Provide frontline support for CNExT and CAS software to ensure high-quality customer service.
Utilize cancer registry knowledge to troubleshoot customer needs and recommend solutions.
Configure software in Citrix and other virtualized environments.
Diagnose and resolve application, network, database, PC, and thin-client issues.
Manage help desk tickets from intake through resolution, including documentation and follow-up.
Identify defects, submit enhancement requests, and escalate complex issues when appropriate.
Deliver customer training and support enterprise-level projects.
Use SQL Server and diagnostic tools to investigate and resolve technical issues.

Software Testing – 15%

Participate in software testing to confirm quality, functionality, and performance.
Document defects clearly and communicate findings to development teams.

Technical Duties – 10%

Provide end-user technical support and research complex issues.
Write SQL queries and contribute technical content for internal and customer-facing communications.
Evaluate user needs related to CNExT and associated products.

Other Duties – 10%

Train and mentor less experienced team members.
Participate in continuing education, conferences, and user training sessions.
Support updates to customer records and internal systems.
Contribute ideas to improve systems, processes, and team productivity.
Cross train in other areas of CNET Solutions to provide coverage as needed.
Access to Protected Health Information. This role requires access to Protected Health Information and compliance with all C/NET Solutions and Public Health Institute confidentiality and HIPAA policies.
Maintain an active Oncology Data Specialist–Certified (ODS-C) credential.
Perform other duties as assigned, including occasional overtime and weekend work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

Maintain an active Oncology Data Specialist–Certified (ODS-C) credential.
Associate degree with one year or high school diploma with three years of related experience required.

Other Required Qualifications

Advanced troubleshooting skills across PCs, servers, networks, and relational databases.
Working knowledge of Active Directory, SQL Server, Microsoft Access, and SQL Management Studio.
Familiarity with Citrix, VMware, AppV, and related virtualization technologies.
Knowledge of HIPAA, health informatics, health information management, or cancer registry operations.
Strong customer service, communication, organization, analytical, and time management skills.
Ability to manage multiple priorities, work independently, and resolve complex issues under tight deadlines.
Proficiency with Microsoft Outlook, Word, Excel, Access, and SharePoint.
Ability to work occasional overtime and weekends, as needed.
Bachelor’s degree in a related field preferred.

EEO Statement

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

ADA Statement:

The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at [email protected].

#LI-REMOTE

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at [email protected].

Additional information about PHI’s benefits and compensation offerings can be found here.

Apply Now

Refine Your Search

technical helpdesk representative jobs

Helpdesk Customer Support

Claims EDI Helpdesk Support

Call Center Technical Support Representative

Contact Center Technical Support Representative

Campus Technician (Information Technology)

Call Center Technical Support Representative

Contact Center Technical Support Representative

Tech II

ITTechnician 1st Shift

Facilities Helpdesk Technician

Diary/Helpdesk Specialist

IT Support Specialist

Network Engineer

Systems Administrator

Sr Network Analyst

Sr. System Administrator

Technical Customer Service Representative - OSC (First Shift)

Technical Support Representative (Tier 1 Support)

Technical Support Representative Level I

Support Technical Representative

I want to receive the latest job alert for technical helpdesk representative

Related Searches

Explore jobs in more locations

Helpdesk Customer Support

POSITION SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

Software Support – 65%

Software Testing – 15%

Technical Duties – 10%

Other Duties – 10%

QUALIFICATIONS

Minimum Qualifications

Other Required Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected