Top 7096 Technical publications manager Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Machine Learning Research Scientist — Game Systems & Player Modeling (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $100,000 a year
- Full-time
- Computer Science
- Office
- AWS
- Health insurance
- Dental insurance
Quick Apply
Lubes - Area Sales Manager
Wallis Companies —Winchester, VA
- Inventory management
- English
- Research
- Paid jury duty
- AD&D insurance
Research Scientist — Mathematics & Statistics (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $100,000 a year
- Full-time
- Master's degree
- Math
- Continuous improvement
- Paid parental leave
- Health insurance
Quick Apply
Automotive Service Manager
Weelborg Ford —Redwood Falls, MN
- $87,000 - $120,000 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Dealership
- Health savings account
- Health insurance
Quick Apply
Shipyard Q.A./Safety Manager
C&N Universe —National City, CA
- $70,000 - $80,000 a year
- 8 hour shift
- Background check
- Management
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Proposal Manager
S3, Inc. —Huntsville, AL
- Urgently hiring
- 6 years
- Computer Science
- Marketing
14d
Modeling Lead
Sanofi EU —Cambridge, MA
- $178,500.00 - $257,833.33 a year
- English
- Office
- Master's degree
- Parental leave
Sr. Manager
BMS —Princeton, NJ
- $164,110 - $198,862 a year
- Email
- Hybrid work
- Management
- 3 years
- Doctor of Philosophy
- Paid holidays
- Disability insurance
Sr. Advisor or Director, Advanced Nuclear
New York State Energy Research —Albany, NY
- $141,581 - $197,170 a year
- Full-time
- 5 years
- Data analysis skills
- Master's degree
Applied Researcher I
Capital One —New York, NY
- Email
- Computer Science
- Office
- AWS
- Health insurance
Project Portfolio Management Software Administrator
Victaulic —Easton, PA
- Full-time
- Oracle
- Engineering
- 3 years
- Paid parental leave
- Disability insurance
Instructional Design Specialist - LMS Management
Atlas Air —Miami, FL
- $73,000 - $85,500 a year
- Weekends as needed
- Mid-level
- Microsoft Office
- Analysis skills
- Health insurance
- Dental insurance
Instructional Design Specialist - LMS Management
Atlas Air —Miami, FL
- $73,000 - $85,500 a year
- Weekends as needed
- Mid-level
- Microsoft Office
- Analysis skills
Data Asset Manager
Procter & Gamble —Bear River City, UT
- $85,000 - $122,200 a year
- Full-time
- Computer Science
- DevOps
- Merchandising
Applied Researcher II
Capital One —New York, NY
- Email
- Computer Science
- Mid-level
- Office
- Health insurance
Applied Researcher I
Capital One —New York, NY
- Email
- Computer Science
- Office
- AWS
- Health insurance
Sales Support, Clinical Specialist - Heart Rhythm Management Image Guided Therapy Devices (Alabama/Florida Panhandle)
Philips —Birmingham, AL
- $110,500 - $192,000 a year
- Full-time
- Hospital
- 5 years
- Project management
- Health savings account
- Employee stock purchase plan
Manager Technical Publications
Generac Power Systems Inc —Waukesha, WI
- Full-time
- 5 years
- DevOps
- English
Quick Apply
F-16 Technical Publications Author - Level 1
Lockheed Martin Corporation —Fort Worth, TX
- Full-time
- Senior level
- Commercial
- Paid jury duty
- Paid holidays

I want to receive the latest job alert for technical publications manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical publications manager jobs near

Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

technical publications manager jobs

Director, Member Advocate Center

Machine Learning Research Scientist — Game Systems & Player Modeling (Chinese Mandarin Speaker)

Lubes - Area Sales Manager

Research Scientist — Mathematics & Statistics (Chinese Mandarin Speaker)

Automotive Service Manager

Shipyard Q.A./Safety Manager

Proposal Manager

Modeling Lead

Sr. Manager

Sr. Advisor or Director, Advanced Nuclear

Applied Researcher I

Project Portfolio Management Software Administrator

Instructional Design Specialist - LMS Management

Instructional Design Specialist - LMS Management

Data Asset Manager

Applied Researcher II

Applied Researcher I

Sales Support, Clinical Specialist - Heart Rhythm Management Image Guided Therapy Devices (Alabama/Florida Panhandle)

Manager Technical Publications

F-16 Technical Publications Author - Level 1

I want to receive the latest job alert for technical publications manager

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected